Hi, I’m
Khrystyna Zakharchenko-Aziz
Broxburn,West Lothian
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
years of professional experience
4
years of post-secondary education
Work History
Restaurant "Theeschenkerij Eldorado"Woudenberg, The Netherland
Kitchen Assistant
03.2022 - 07.2022
Job overview
- Used kitchen equipment as instructed and to safety protocols.
- Prioritised busy kitchen workloads, managing multiple tasks simultaneously without sacrificing food quality.
- Rotated stock with first-in, first-out methods to ensure strong food safety, hygiene and quality.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
Gym "Sport Life"Kyiv, Ukraine
Senior Sales Manager
11.2018 - 02.2022
Job overview
- Consistently went above and beyond job requirements, regularly exceeding targets and expectations.
- Learned all tasks required quickly to maximise performance.
- Contributed to team success by completing jobs quickly and accurately.
- Formulated marketing and advertising strategies for continuous business growth.
Restaurant "LKafa"Kyiv, Ukraine
Senior Waitress/Bar
08.2017 - 09.2019
Job overview
- Smoothened flow of service by ensuring open, effective communication with kitchen staff.
- Ensured strong brand image by adhering to service policies, maintaining impeccable personal grooming and hygiene standards.
- Processed payments efficiently to reduce customer wait times.
- Successfully sourced, recruited and trained 25 new employees, offering ongoing support and guidance to maintain first-class customer service.
Gym "Sport Life"Kyiv, Ukraine
Senior Customer Service Manager
02.2018 - 09.2018
Job overview
- Reviewed processes and practices regularly to achieve business goals.
- Managed resource and capacity planning to support forecasted business needs.
- Actioned client feedback to improve product and service offerings.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Gym "Sport Life"Kyiv, Ukraine
Manager of Customer Service
08.2017 - 01.2018
Job overview
- Took full advantage of upsell opportunities with new and potential customers.
- Reviewed processes and practices regularly to achieve business goals.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Restaurant "Mister Cat"Kyiv , Ukraine
Restaurant Waitress
06.2016 - 07.2017
Job overview
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
- Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
Education
University of Human Development "Ukraine", Kyiv/Ukraine
Diploma of Higher Education from Service Sector
09.2016 - 07.2020
Skills
- Outstanding customer service
- Marketing and sales experience
- Office equipment operations
- Customer service
- Customer Relationship Management Software (CRM)
- Word, Excel proficiency
- Sales strategies
- Customer relations
- Organised and reliable
- Verbal communication
Languages
English
Upper intermediate
Ukrainian
Native
Russian
Native
Timeline
Kitchen Assistant
Restaurant "Theeschenkerij Eldorado"
03.2022 - 07.2022
Senior Sales Manager
Gym "Sport Life"
11.2018 - 02.2022
Senior Customer Service Manager
Gym "Sport Life"
02.2018 - 09.2018
Senior Waitress/Bar
Restaurant "LKafa"
08.2017 - 09.2019
Manager of Customer Service
Gym "Sport Life"
08.2017 - 01.2018
University of Human Development "Ukraine"
Diploma of Higher Education from Service Sector
09.2016 - 07.2020
Restaurant Waitress
Restaurant "Mister Cat"
06.2016 - 07.2017
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