Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Khifayat Audu

Summary

Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Care assistant

Barchester
Peterlee, Durham
09.2024 - Current
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Assisted in daily living activities for enhanced patient comfort.
  • Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Respected privacy and dignity of each resident during provision of care services.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.

Customer service officer

Concentrix
Newcastle , Tyne And Wear
01.2024 - 09.2024
  • Utilised strong communication skills for handling customer complaints effectively.
  • Promoted a welcoming atmosphere, leading to increased return customers.
  • Improved customer satisfaction by providing prompt and efficient service.
  • Met daily targets by efficiently managing workload within set timelines.
  • Learnt new software systems rapidly, enhancing overall work efficiency.
  • Collaborated closely with team members to provide seamless service experience.
  • Resolved conflicts quickly whilst preserving positive business relationships.
  • Delivered high-quality service with attention to detail and professionalism.
  • Responded to customer requests with friendly, knowledgeable service and support.

Volunteer support worker

Dr Alabi Olashile Gafar
Cottingham
09.2023 - 01.2024
  • Safeguarded service user confidentiality, respect and privacy related to services and records management.
  • Helped supervise service users during outings and events to support health and safety of clients and staff.
  • Maintained sensitivity, confidentiality and respect towards clients' needs, providing a safe environment for clients to access services.
  • Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.

Volunteer Nursing Assistant

University of Ilorin Teaching Hospital
Nigeria
06.2019 - 09.2023


  • Carried out safe, secure manual handling, promoting independence whilst assisting patients with mobility.
  • Cleaned, sterilised and stored clinical equipment appropriately.
  • Supported bed-ridden patients through regular repositioning and chair-based exercise, helping to prevent sores, joint degeneration and blood clotting.
  • Delivered practical and emotional support to patients and caregivers, enhancing quality care provisions.
  • Built caring, supportive relationships with residents, enhancing daily life through personalised care.
  • Transported patients between rooms and appointments or testing locations.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Education

Bachelor of Arts - History and international relations

University of ilorin
Nigeria
09.2016 - 10.2021

Some College (No Degree) - Health And Social Care

Grammatorial Education

Skills

  • Community engagement
  • Case Management
  • Development support
  • Quality improvement techniques

Certification

National vocational qualifications level 3 in health and social care ( in view)

phlebotomy venepuncture and iv cannulation competence certificate



Timeline

Care assistant

Barchester
09.2024 - Current

Customer service officer

Concentrix
01.2024 - 09.2024

Volunteer support worker

Dr Alabi Olashile Gafar
09.2023 - 01.2024

Volunteer Nursing Assistant

University of Ilorin Teaching Hospital
06.2019 - 09.2023

Bachelor of Arts - History and international relations

University of ilorin
09.2016 - 10.2021

Some College (No Degree) - Health And Social Care

Grammatorial Education

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Khifayat Audu