Khianna Roswell
Manchester
Summary
Friendly and enthusiastic individual. My organisation skills and ability to keep up with workloads is good. Due to a background in various different Health and Social care settings and roles. I have good communication skills and champion wellbeing safety of myself and others especially the younger generation. I am confident in my ability to build meaningful and supportive connections with both students and colleagues to help reach our full potential and goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Patient Advisor and Customer Care Support
Doctorcall
Manchester , Lancashire
2025 - 2026
- Achieved a higher level of efficiency with meticulous scheduling and organisational skills.
- Handled high-pressure situations calmly; provided reassurance in times of crisis.
- Provided empathetic listening to patient concerns, enhanced patient satisfaction.
- Encouraged a positive environment through proactive engagement with patients' families.
- Mediated between medical team and patients with effective communication skills.
- Compiled daily reports of patient feedback by recording comments and complaints.
- Established strong relationships with patients for improved trust and communication.
- Maintained confidentiality of patient information, adhered to data protection protocols.
- Facilitated appointments for patients to streamline their hospital visits.
- Coordinated with medical staff on patient care plans, ensured seamless service delivery.
Host
Merlin Entertainments
Manchester
2019 - Current
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Ordered assigned tasks for execution and tracking purposes.
- Observed organizational values and principles to provide excellent customer experiences.
- Helped colleagues with handling complex queries, decreasing turnaround times.
- Reviewed personal performance records to pinpoint and address service gaps.
Customer Service Assistant
ARGOS
Manchester
2019.01 - 2019.06
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with varying questions using product knowledge and service expertise.
- Dealt with at least 150 guests on the shop floor during busy periods
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Carer
Russley Lodge
Manchester
2018.01 - 2018.12
- Aided clients with bedtime routines, washing and dressing.
- Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Cooked, cleaned and provided companionship to elderly patients.
- Managed aggressive and threatening behaviour, working with clients suffering mental health disorders.
- Safely transported and accompanied clients to appointments and activities.
Education
Bachelor's degree - Sociology
Manchester Metropolitan University
Manchester 2020.09 - 2023.07
A-Levels - Health and social care
Loreto College
Manchester 2020
Skills
- Disability support
- Patient-centered care
- Risk assessments
- CPR certified
- First Aid
- Mental health support
- Behaviour management
- Microsoft Office
- Retail store support
- Sales expertise
- Strategic sales knowledge
- Stocking and replenishing
Timeline
Patient Advisor and Customer Care Support
Doctorcall
2025 - 2026
Bachelor's degree - Sociology
Manchester Metropolitan University
2020.09 - 2023.07
Host
Merlin Entertainments
2019 - Current
Customer Service Assistant
ARGOS
2019.01 - 2019.06
Carer
Russley Lodge
2018.01 - 2018.12
A-Levels - Health and social care
Loreto College