Summary
Overview
Work history
Education
Skills
Certification
Interests & Achievements
Volunteering Employment History
Community Service
Interests
Volunteering History
Placement History
Timeline
Generic

Khatra Masare

Birmingham

Summary

Enthusiastic graduate with hands-on experience in internal communication, database management, and event coordination. Recognized for punctuality and organizational skills during multiple placements. Committed to community service through volunteering with charities and local shelters. Seeking a position to further develop skills and contribute effectively to team objectives.

Overview

3
3
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Assistant

Bank Healthcare
Birmingham, West Midlands
10.2021 - 06.2024
  • Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
  • Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
  • Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
  • Provided basic health education to patients for proper self-care post discharge.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
  • Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
  • Kept detailed records of patient progress, assisted medical staff in treatment planning.
  • Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
  • Monitored vital signs of patients with meticulous attention to detail for accurate readings.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.

Customer service role/Call centre Admin

Mercy Relief
Birmingham, West Midlands
04.2022 - 05.2023
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained aclean, orderly work environment promoting aconducive atmosphere for both staff and customers.
  • Prepared letters, information sheets and order documentation and distributed to clients.
  • Accepted direct payments and set up invoicing and payment plans for complex orders

Education

College - Access to Higher Education

South and City College
Birmingham
01.2019 - 01.2020

Access to Higher Education - Health and Social Sciences

South and City College Birmingham
Birmingham, England
01.2019 - 01.2019

01.2017 - 01.2018

As-Level - Psychology

01.2018 - 01.2018

Al-Hijrah Secondary School - undefined

01.2014 - 01.2017

GCSE - undefined

01.2017 - 01.2017

BSc - Nursing

University of Birmingham
Birmingham
09.2020 - 07.2024

Skills

  • Customer Service
  • Microsoft Office

Certification

  • Basic life support (BLS)-The European Resuscitation Council (ERC)- 2020-11-02
  • E-learning Mandatory training: Equality, Diversity & Human Rights, Health, Safety & Welfare, NHS Conflict Resolution (Level 1), Fire Safety (Level 1), infection Prevention & Control (Level 1 & 2), Moving and Handling (Level 1 & 2), Safeguarding Adults(level 1 & 2), Preventing Radicalisation, Safeguarding Children (Level 1, 2 & 3), Clinical Resuscitation Adult (Level 1 & 2), Clinical Resuscitation Child (Level 1 & 2), Information Governance and Data Security Awareness

Interests & Achievements

Travelling and exploring different cultures and traditions, Volunteering in local charities, Reading, both fiction and non-fiction to expand my perspectives

Volunteering Employment History

  • Office Administrator/Receptionist, 2019-09, 2020-03, Volunteered at a faith-school and carried out a range of office-based tasks including answering calls, transferring calls to the appropriate departments and maintained an organised structure for students reports, input data and appointments., Communicated effectively to visitors and parents, Demonstrated adequate skill with a computer and excel spreadsheet
  • Heartlands Hospital, Ward Volunteer, 2019-03, 2020-03, Demonstrated fundamental teamwork and leadership qualities, Observed the internal structure of the healthcare system, Shadowed real medical practitioners and gained first-hand experience through patient engagement.
  • Local Community Center, Scouts leader, 2018-04, Present, Engaged with individuals from various backgrounds, Increased my confidence as a leader figure, as I had to effectively communicate to mass groupings of people, ensuring I was both heard and understood accurately., Held activities such as horse riding and charity events where I planned, communicated and directed events successfully., Learned new skills and took part in activities that forced me out of my comfort zone, Undertook a large responsibility, orienting and coordinating the younger scouts

Community Service

Local Community Centre, Scouts leader, 2018-04, Present, Engaged with individuals from various backgrounds; facilitated cultural awareness and Diversity. Coordinated administrative duties and records management., Leadership position outside of the comfort zone, increased confidence, learned to deliver activities to groups., Undertook a large responsibility, orienting and coordinating younger scouts. Scheduled weekly sessions for scouts with other leaders; risk assessment, plan, delivery., Learned new skills and took part in a variety of activities. Ensure information was heard and understood accurately. Activities: Horse riding, charity events, healthy eating.

Interests

Travelling and exploring different cultures and traditions., Volunteering in local charities., Reading, both fiction and non-fiction to expand my perspective.

Volunteering History

  • Greenlane Masjid and community centre, Office Admin, 2019-09, 2020-03, Maintaining manual and computerised records of 400+ students, Keeping system updated with up to date information, Exceptional knowledge of safeguarding, Maintaining of reception area, Building strong relationships with parents of pupils, Coordinating site visitors, Maintaining clerical duties and providing clerical support, Exceptional use of Microsoft: Excel, Word, Power Point, System monitoring
  • Heartlands Hospital, Ward Volunteer, 2019-03, 2020-03, Conducting weekly patient check-ups, Providing emotional support to facilities and patients, Working within a team, Questionnaire preparation and distribution, Observation of medical practice

Placement History

  • Student Nurse
  • Solihull Hospital, Surgical Department
  • - Applying appropriate research evidence to inform clinical practice to patients
  • - Promote health and wellbeing of patients
  • - Utilising recognised framework and tools
  • Queen Elizabeth Hospital, Haematology and Renal Department
  • - Personal care, Applying an understanding of legal and ethical framework in practice
  • - Communicate with patients and families effectively
  • - Monitor and report patient care
  • - Demonstrating and applying an understanding of professional regulation
  • - Praised punctuality and organisation
  • - Collaborating effectively with members of the team

Timeline

Customer service role/Call centre Admin

Mercy Relief
04.2022 - 05.2023

Assistant

Bank Healthcare
10.2021 - 06.2024

BSc - Nursing

University of Birmingham
09.2020 - 07.2024

College - Access to Higher Education

South and City College
01.2019 - 01.2020

Access to Higher Education - Health and Social Sciences

South and City College Birmingham
01.2019 - 01.2019

As-Level - Psychology

01.2018 - 01.2018

01.2017 - 01.2018

GCSE - undefined

01.2017 - 01.2017

Al-Hijrah Secondary School - undefined

01.2014 - 01.2017
Khatra Masare