Summary
Overview
Work History
Education
Skills
Languages
PERSONAL INTERESTS
ADDITIONAL INFORMATION
Timeline
Generic

Khaleeq U Rehman Pirzada

Peterborough

Summary

Dynamic and results-driven professional with a proven track record of thriving in team environments and excelling independently. Exceptional communication and interpersonal skills facilitate effective collaboration and understanding among colleagues and clients. Known for consistently meeting deadlines with precision and delivering high-quality results, complemented by strong clerical expertise and industry knowledge. Adept at managing diverse administrative tasks, including correspondence, file organization, and travel arrangements, ensuring seamless operations that contribute to organizational success.

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

39
39
years of professional experience

Work History

RTV Coordinator / Administrator / Warehouse

Caterpillar Perkins Engines
Peterborough, Cambridgeshire
08.2004 - Current
  • Manage end-to-end Return to Vendor (RTV) process for defective track and parking parts rejected from production
  • Create and manage DHL shipping documentation, labels and arrange secure dispatch of returned materials
  • Maintain accurate records of all RTV transactions, updating inventory systems and quality databases
  • Communicate with suppliers via email to confirm return details, track shipments and address queries
  • Resolve issues with consignments stuck in customs, including following up on unpaid clearance fees
  • Escalate unresolved cases and non-payment matters to senior management and cross-functional teams
  • Ensure all processes align with company quality policies and international shipping regulations
  • Data Input and Booking in Goods
  • Stock Control
  • E-mail and General Administrative duties - including filing, faxing, photocopying
  • Handling Incoming and Outgoing Calls
  • Preparing and delivering management reports
  • Repack Stock and Locating Stock
  • Scan and pick stock and line feed to track
  • Facilitated training sessions for new staff, promoting skill development and knowledge sharing.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

Administrator / Warehouse

SI3 Division Of Monks and Crane, Perkins Engines
Peterborough, Cambridgeshire
06.2004 - 08.2004
  • Executed data input processes to ensure accuracy and integrity of information.
  • Coordinated call management processes, addressing inquiries and providing information to enhance client satisfaction.
  • Executed booking processes for goods into inventory management system.
  • Assisted in organizing and maintaining filing systems. Supported photocopying tasks to ensure document availability. Provided administrative support to enhance office efficiency.
  • Coordinated stock placement in correct locations and assisted customers with inquiries and needs.
  • Established a more effective filing system and upgraded customer database protocols to facilitate better information management.
  • Oversaw procurement of supplies and managed inventory for office operations and equipment upkeep.

Data Managament

Document Control Services Limited, Orton Southgate
Peterborough, Cambridgeshire
03.2002 - 06.2004
  • Analyzed and consolidated asset data to improve reporting accuracy and facilitate strategic planning.
  • Managed scanning processes, handling various document formats and dimensions.
  • Executed digitisation of radionalston processes to enhance operational efficiency.
  • Conducted OCR conversion and developed user-friendly indexing methods to optimize document management.
  • Managed the technical conversion of various file types into CD-ROMs for efficient distribution.
  • Performed detailed scanning of diverse documents onto CD, maintaining quality and integrity across varying types, sizes, and conditions.
  • Utilized advanced colour scanning methods to maintain visibility of highlighted areas in red, preventing loss of important information.
  • Implemented best practices to ensure timely completion of tasks and improve overall workflow effectiveness.

Archives Clerk

Accenture, Coningsby Road, Bretton
Peterborough, Cambridgeshire
09.2003 - 02.2004
  • Managed the scanning process for a wide range of documents onto CD, maintaining quality and integrity regardless of type or condition.
  • Achieved improved document accessibility by converting paper and microfilm into digital formats. Enhanced operational efficiency through effective management of microfiche scanning processes. Delivered timely access to archived information via on-demand scanning services.
  • Designed and maintained comprehensive computer archives and databases, ensuring reliable data retrieval processes.

Warehouse Assistant

Colopast Thackray, Unit B Harrier Park, Southgate
Peterborough, Cambridgeshire
07.2002 - 09.2002
  • Executed handling protocols for different types of medicinal liquids and solids, ensuring quality and integrity.
  • Performed detailed stocktaking assessments to identify discrepancies and streamline inventory management processes.
  • Conducted regular inspections and maintenance of warehouse facilities, ensuring adherence to established safety standards.
  • Implemented and maintained rigorous cleanliness standards and organizational systems within the warehouse.
  • Assessed cleaning requirements and sourced appropriate chemicals and supplies to effectively execute tasks.
  • Trained new staff on operational procedures and safety protocols, fostering a productive team environment.

Customer Services

Ikea Ltd, bakewell Road, Orton Southgate
Peterborough, Cambridgeshire
03.2002 - 06.2002
  • Integrated functionalities of two in-house systems to support project execution and collaboration.
  • Processed and documented incoming and outgoing calls, meticulously creating detailed cases for each interaction.
  • Organized and maintained reinstatement documentation within case files for efficient retrieval and reference.
  • Managed relationships and information flow between branches across UK to ensure alignment with organizational goals.
  • Analyzed customer complaints and delivered informed recommendations to enhance satisfaction and resolve concerns.
  • Tracked product modifications and addressed issues to provide timely and accurate responses to customer queries.
  • Enhanced customer satisfaction by efficiently managing refunds, promptly addressing inquiries, and ensuring seamless external communication.
  • Investigated and resolved customer issues in a timely manner, ensuring a positive service experience.
  • Managed customer interactions via live chat, phone, letter, and email, ensuring clear and effective communication.
  • Provided customized customer services, tracking customer experience management fulfillment.

Case File Administrator

AMP Pearl Plc, Lynch Wood
Peterborough, Cambridgeshire
01.2001 - 03.2002
  • Oversaw management of personnel files, ensuring accurate maintenance of both current and historical records. Coordinated filing of correspondence and facilitated file registration processes at Manasty Road and Employee Services. Delivered exceptional customer service while upholding shared organizational values.
  • Managed file organization and retrieval processes to enhance operational efficiency.
  • Implemented electronic filing systems to streamline document access and reduce physical storage needs.

Data Entry Clerk

Ideal Shopping Direct Plc, Ideal Home House, Newar
Peterborough, Cambridgeshire
10.2000 - 01.2001
  • Accessed multiple computer systems to ensure accurate and current customer data management.
  • Facilitated documentation scanning and ensured accurate data entry into the database to maintain information integrity.
  • Conducted thorough reviews and updates of account records in company database to maintain data integrity.
  • Facilitated efficient data management by entering numerical information into databases with precision.
  • Organized and maintained accurate customer records in database systems.
  • Processed high volumes of data entries with a focus on detail and consistency.

Microfiche Data Clerk

Royal Mail, Papyrus Road, Werrington
Peterborough, Cambridgeshire
05.2000 - 10.2000
  • Oversaw the retrieval and updating of customer information through multiple computer systems. Managed verification of customer data alongside clerical and administrative responsibilities.
  • Facilitated effective client consultations to identify and address specific needs through strategic team management.
  • Processed incoming and outgoing mail with accuracy and efficiency.
  • Maintained inventory records using internal tracking systems.

General Office Clerk

Hobart Manufacturing Company Limited, Southgate
Peterborough, Cambridgeshire
12.1999 - 06.2000
  • Delivered comprehensive reports on engineering parts weekly, enhancing resource planning efforts. Mastered in-house database operations swiftly, enabling effective training for new staff. Developed a mentoring system that improved integration and support for new employees.
  • Executed file management and retrieval request processes with a focus on speed and accuracy, supporting organizational efficiency.
  • Managed inventory records using ERP systems to ensure accuracy and timely updates.
  • Processed incoming and outgoing mail, maintaining efficient communication channels.

Filing Clerk / Office Clerk

Pearl Assurance Plc, unit27 Manasty Rd
Peterborough, Cambridgeshire
03.1998 - 12.1999
  • Organized data input and introduced an advanced computerized filing system to enhance efficiency.
  • Coordinated training sessions to equip new employees with essential skills and knowledge for departmental success.
  • Managed telephone operations to resolve inquiries from various departments and handle file-related questions.
  • Designed and executed a file system aimed at enhancing data gathering and presentation creation processes.
  • Facilitated efficient access to database files upon manager requests, delivering information in the form of reports, charts, or graphs to support decision-making.
  • Converted physical documents into electronic files, implementing thorough checks for inaccuracies to maintain data integrity during the upload process.
  • Managed the copying of various files for managerial requests, ensuring accuracy and efficiency in document handling.
  • Organized and maintained filing systems to ensure efficient document retrieval.
  • Processed incoming and outgoing correspondence for timely distribution.

Sales Assistant / Warehouse Assistant

Argos, Queensgate Centre
Peterborough, Cambridgeshire
09.1990 - 09.1997
  • Executed cash management and order processing tasks to maintain operational efficiency and customer satisfaction.
  • Achieved seamless delivery processes through effective stock management. Enhanced store layout to improve customer engagement. Maintained operational excellence to drive overall shop performance.
  • Managed face-to-face communications with customers, offering assistance and handling complaints to enhance satisfaction.
  • Facilitated customer interactions to understand needs and successfully up-sold additional services.
  • Facilitated onboarding for new hires by instructing on customer service excellence, accurate money handling, and strategic organization practices.
  • Efficiently unpacked and arranged latest items on sales floor racks and shelves, ensuring optimal product visibility.
  • Oversaw unboxing of new inventory and arranged items on shelves in an organized manner to attract customer attention.
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Managed stock levels, ensuring availability of popular items for customers.

Production Line Operator

United Technologies, Orton Southgate
Peterborough, Cambridgeshire
09.1986 - 09.1990
  • Achieved high-quality standards in automotive harness assembly through meticulous circuit connections. Enhanced product reliability by conducting thorough inspections during quality control. Improved production workflow by actively participating in team collaboration efforts.
  • Executed installation of parts to enhance production efficiency and workflow.
  • Performed detailed assessments of equipment and systems, reporting identified problems to facilitate timely repairs.
  • Conducted detailed assessments of all equipment and devices used on service calls to maintain service quality.
  • Operated machinery to maintain efficient production flow and meet daily output targets.
  • Monitored equipment performance, identifying malfunctions and executing timely repairs.

Education

CLAIT NVQ Level 2 & RSA Diploma - RSA Office computing

Peterborough Regional College
Peterborough
01.1999

City & Guilds Basic Competence in IT - Business & Computing

Peterborough Regional College
Peterborough
01.1997

NVQ Level 2 PASS - Leisure and Tourism

Peterborough Regional College
Peterborough
01.1995

Business & Technician Education Council (PASS) - CERTIFICATE OF PRE VOCATIONAL EDUCATION

Peterborough Regional College
Peterborough
01.1987

Skills

  • Proficient in Excel and Word
  • Experienced with multiple Windows operating systems
  • Proficient in in-house computer systems
  • Proficient in email communication
  • Storage space organization
  • Customer service

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Limited Working
Punjabi
Elementary

PERSONAL INTERESTS

Benefits of Socializing

Socializing with friends provides opportunities to make new connections and improve teamwork skills. Interacting with different individuals enhances communication skills, which are essential in a work environment, especially when organizing teams

Physical and Mental Benefits of Badminton

Playing badminton regularly, such as on weekends at Queen's Park, is a fun and flexible way to maintain physical fitness and mental well-being. The sport improves teamwork skills, which are valuable in pressure-based work environments, and develops quick reflexes, speed, and hand-eye coordination

Reading and Listening to Music

Reading and listening to music are great ways to relax and reduce stress. Reading can expand your knowledge and improve cognitive functions, while listening to music can boost your mood and provide emotionalRelease.

ADDITIONAL INFORMATION

  • Communication Skills
  • Understand barriers Recognize and address the obstacles that impede effective communication
  • Active listening Pay attention to what the other person is saying, ask clarifying questions, and provide feedback to ensure understanding
  • Nonverbal cues Be aware of nonverbal signals such as body language, facial expressions, and tone of voice, as they can significantly impact the message being conveyed
  • Stress management Keep stress in check, as stress can impair communication by causing misunderstandings, frustration, and conflicts
  • Teamwork
  • Clear objectives Ensure everyone has clear goals and is committed to achieving them
  • Defined roles Clearly define roles and responsibilities within the team so that everyone has a clear purpose
  • Open communication Establish open communication channels where members can state their opinions, share ideas, and provide feedback
  • Mutual accountability Foster a sense of mutual accountability, where team members are responsible for their actions and contributions
  • Problem Solving
  • Develop analytical skills Learn to analyze information, identify patterns, and draw logical conclusions.
  • Encourage collaboration Promote collaborative teamwork, where team members can leverage their diverse skills and knowledge to solve problems effectively
  • Stay calm and efficient Maintain a calm and efficient approach when addressing problems, ensuring that solutions are implemented effectively.
  • Objective questions Engage in online communication with objective and interested questions

Timeline

RTV Coordinator / Administrator / Warehouse

Caterpillar Perkins Engines
08.2004 - Current

Administrator / Warehouse

SI3 Division Of Monks and Crane, Perkins Engines
06.2004 - 08.2004

Archives Clerk

Accenture, Coningsby Road, Bretton
09.2003 - 02.2004

Warehouse Assistant

Colopast Thackray, Unit B Harrier Park, Southgate
07.2002 - 09.2002

Data Managament

Document Control Services Limited, Orton Southgate
03.2002 - 06.2004

Customer Services

Ikea Ltd, bakewell Road, Orton Southgate
03.2002 - 06.2002

Case File Administrator

AMP Pearl Plc, Lynch Wood
01.2001 - 03.2002

Data Entry Clerk

Ideal Shopping Direct Plc, Ideal Home House, Newar
10.2000 - 01.2001

Microfiche Data Clerk

Royal Mail, Papyrus Road, Werrington
05.2000 - 10.2000

General Office Clerk

Hobart Manufacturing Company Limited, Southgate
12.1999 - 06.2000

Filing Clerk / Office Clerk

Pearl Assurance Plc, unit27 Manasty Rd
03.1998 - 12.1999

Sales Assistant / Warehouse Assistant

Argos, Queensgate Centre
09.1990 - 09.1997

Production Line Operator

United Technologies, Orton Southgate
09.1986 - 09.1990

City & Guilds Basic Competence in IT - Business & Computing

Peterborough Regional College

NVQ Level 2 PASS - Leisure and Tourism

Peterborough Regional College

Business & Technician Education Council (PASS) - CERTIFICATE OF PRE VOCATIONAL EDUCATION

Peterborough Regional College

CLAIT NVQ Level 2 & RSA Diploma - RSA Office computing

Peterborough Regional College
Khaleeq U Rehman Pirzada