Khadija Ahmed
Cardiff,United Kingdom
Summary
Dedicated professional with expertise in youth support and mentorship, safeguarding and wellbeing, housing and community support, and trauma-informed care. Proficient in administrative and IT skills, case recording and reporting, customer service, communication, problem solving, resilience, teamwork, and multi-agency collaboration. Fluent in English and Arabic. Committed to enhancing community welfare through effective support services.
Empathetic and driven professional with strong communication and problem-solving skills, coupled with ability to work collaboratively and manage time effectively. Possesses background in customer service and administration, showcasing adaptability and knack for building positive relationships. Aims to contribute to supportive and productive environment in [Desired Position] role.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Young People Support Assistant
Llamau
06.2025 - Current
- Supporting young people with complex needs within supported accommodation through person-centred and trauma-informed support.
- Building trusting relationships to promote wellbeing, independence, and positive engagement.
- Supporting young people with goals linked to education, employment, life skills, and independent living.
- Responding appropriately to safeguarding concerns, risk assessments, and challenging situations.
- Completing accurate case notes, incident reports, and confidential records using case management systems.
- Supporting with tenancy responsibilities, appointments, budgeting, and maintaining safe living environments.
- Working collaboratively with colleagues and external agencies to provide effective support.
Community Inclusion Assistant (16-Week Placement)
Taff Housing Association – Get Into Housing Project
04.2025
- Worked alongside Community Inclusion Coaches and Money Advisors to provide person-centred support to tenants.
- Supported vulnerable tenants during the cost-of-living crisis through advice, guidance, and signposting.
- Assisted residents with utility providers, payment plans, accessing grants, and resettlement support.
- Issued emergency food and fuel vouchers while promoting low-cost food and energy-saving initiatives.
- Conducted welfare calls and supported community engagement activities and tenant events.
- Completed administrative tasks including updating spreadsheets and maintaining accurate records.
Customer Sales Advisor
Sky
07.2022 - 04.2023
- Delivered personalised product recommendations and consistently exceeded sales targets.
- Built strong customer relationships through effective communication and customer service.
- Resolved customer queries efficiently while maintaining high customer satisfaction.
Receptionist & Administrator
Vita Student Accommodation
05.2022
- Managed front desk operations and maintained accurate administrative records.
- Supported communication between residents and management teams.
- Assisted with organising events and daily operational tasks.
Claims Handler
Admiral
01.2018 - 05.2020
- Managed a high volume of claims accurately and professionally.
- Provided empathetic customer support during stressful situations.
- Worked collaboratively with legal teams and repair providers to achieve timely resolutions.
Healthcare Assistant
Bellavista Nursing Home
01.2020
- Provided compassionate care and support to patients with daily living needs.
- Administered medication and monitored patient wellbeing.
- Maintained accurate care records and supported families during challenging situations.
Education
LLB - Law
Cardiff Metropolitan University
Health Care Sciences
Cardiff Metropolitan University
GCSEs / BTEC Level 3 - undefined
Fitzalan High School & Cardiff and Vale College
Skills
- Youth Support & Mentorship
- Safeguarding & Wellbeing
- Housing & Community Support
- Trauma-Informed Support
- Administrative & IT Skills
- Case Recording & Reporting
- Customer Service & Communication
- Problem Solving & Resilience
- Teamwork & Multi-Agency Working
- English & Arabic
Certification
- Digital Skills in Business Bootcamp | Big Learning Company | 2024-01-05
- Specialised in digital marketing, cybersecurity, and digital content creation.
Languages
Arabic
Fluent
Affiliations
- Gym
Timeline
Young People Support Assistant
Llamau
06.2025 - Current
Community Inclusion Assistant (16-Week Placement)
Taff Housing Association – Get Into Housing Project
04.2025
Customer Sales Advisor
Sky
07.2022 - 04.2023
Receptionist & Administrator
Vita Student Accommodation
05.2022
Healthcare Assistant
Bellavista Nursing Home
01.2020
Claims Handler
Admiral
01.2018 - 05.2020
Health Care Sciences
Cardiff Metropolitan University
GCSEs / BTEC Level 3 - undefined
Fitzalan High School & Cardiff and Vale College
LLB - Law
Cardiff Metropolitan University