Kevin-Smith Uzoma
Bedford,Bedford
Summary
Dependable and resilient professional with experience in security-focused concierge services, customer support, and high-pressure frontline environments. Skilled in communication, conflict management, safeguarding, incident reporting, and maintaining safety within residential settings. Experienced in dealing with individuals from diverse backgrounds while remaining calm, professional, and approachable under pressure. Strong team player with excellent observational skills, sound judgement, and the ability to follow procedures and maintain professional boundaries. Committed to promoting safety, respect, and positive outcomes in challenging environments.
Overview
5
5
years of professional experience
Work history
Concierge Response Team
Dndprojects UK LTD
2023.01 - 2026.05
- Maintain a safe, secure, and welcoming environment for residents, visitors, and staff within a high-pressure residential setting.
- Monitor CCTV systems and communal areas to identify suspicious behaviour, security breaches, and safety concerns, escalating incidents appropriately when required.
- Respond calmly and effectively to emergencies, disturbances, welfare concerns, and conflict situations while following company procedures and safeguarding protocols.
- Build professional and respectful relationships with residents from diverse backgrounds, demonstrating empathy, patience, and strong interpersonal skills.
- Manage front desk and reception operations, ensuring accurate visitor logging, access control, and compliance with site security procedures.
- Conduct regular patrols and inspections of communal areas to identify hazards, maintenance issues, and potential security risks.
- Work closely with security personnel, building management, emergency services, and external agencies to resolve incidents effectively.
- Maintain accurate written records and incident reports, ensuring all information is documented clearly and professionally.
- Demonstrate excellent decision-making skills while working independently during out-of-hours and high-pressure situations.
Warehouse Operative
ASDA Recycling
Bedford
2021.06 - 2023.01
- Worked within a fast-paced environment while consistently following health and safety procedures.
- Operated machinery and handled recyclable materials safely and efficiently.
- Maintained high standards of cleanliness, organisation, and workplace safety.
- Demonstrated reliability and teamwork to ensure operational targets were achieved.
- Identified and reported hazards, equipment faults, and safety concerns promptly.
- Worked under pressure while maintaining attention to detail and following procedures accurately.
- Adhered to health and safety regulations to maintain a safe working environment.
- Filed records to maintain accurate stock documentation.
Education
BSc - Computer Networking
University of Bedfordshire
Luton, UKSkills
- Communication & Influencing
- Safeguarding & Welfare Support
- CCTV Monitoring & Security Awareness
- Professional Boundaries & Integrity
- Emergency Response Procedures
- Customer Service & Frontline Support
- Conflict Management & De-escalation
- Incident Reporting & Documentation
- Teamwork & Collaboration
- Health & Safety Compliance
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong written and verbal communication skills
- Knowledge of health & safety procedures and workplace compliance
- Ability to work independently and as part of a multidisciplinary team
References
References available upon request
Affiliations
- Maintaining physical fitness and wellbeing
- Team-based sporting activities
- Community engagement and helping others
- Reading on personal development and communication skills
References
References available upon request.
Timeline
Concierge Response Team
Dndprojects UK LTD
2023.01 - 2026.05
Warehouse Operative
ASDA Recycling
2021.06 - 2023.01
BSc - Computer Networking
University of Bedfordshire