Marek Sotak

• Coordinated daily workflow of wholesale department, organising and prioritising tasks for team of 15 staff members to ensure efficient and accurate order processing.
• Assigned work tasks to warehouse operatives and acted as main on-floor point of contact, working closely with supervisor and manager to deliver operational targets.
• Prepared picking lists, packing lists, delivery notes and collection notes in line with wholesale customer requirements, using Allocation Logs and internal systems.
• Used Selektron and Blue Cherry software for order processing, inventory checks and stock movement management.
• Maintained clear communication with Head Office on operational requests, order changes and shipment requirements.
• Liaised with multiple internal departments (Quality Control, Stock Control, Inbound) as well as Brand Departments to resolve issues and ensure smooth workflow.
• Organised and coordinated stock collections from warehouse, ensuring orders were completed accurately and on time.
• Microsoft Office proficiency (Excel, Word, Outlook)
• Used Trello to manage tasks, track progress and maintain structured workflow across department.
• Entered and maintained operational data using Hours Tracker, Ops Register and Daily Dashboard systems.
• Supported Wholesale Manager on special projects, large-scale collections and operational initiatives, ensuring clear communication between staff members and management.

• Worked within a multinational telecommunications environment covering mobile, landline, broadband, internet and TV services.
• Responded to customer enquiries and provided clear information on products, services, billing and invoices.
• Advised customers on suitable plans, upgrades and service options, explaining new deals and promotional offers.
• Resolved a wide range of customer and technical issues, ensuring timely and accurate solutions.
• Actively sold telecommunications products and services during calls, including mobile phones, tablets, smart watches, laptops, broadband contracts, mobile plans and TV bundles.
• Activated new services and processed customer requests using internal systems and applications.
• Delivered a high standard of customer experience while meeting performance targets and maintaining strong product knowledge.

• Managed B2B wholesale sales to retail paint shops across the region, supplying a variety of brands and products to support their business operations.
• Sold products directly to self-employed painters, contractors, private DIY customers, and other business clients (manufacturers, construction companies, rail companies).
• Organised and processed orders according to customer requirements, coordinating deliveries and ensuring timely fulfillment.
• Provided product guidance, technical advice, and paint-mixing services tailored to customer specifications.
• Built and maintained strong relationships with wholesale (B2B) and retail clients, supporting their ongoing procurement needs and ensuring customer satisfaction.
• Assisted with stock management, ensuring product availability for both wholesale and retail customers.

Part time job in Tesco

• Assisted customers in resolving inquiries and issues related to financial services.
• Provided exceptional service and support to enhance customer satisfaction and loyalty.
• Collaborated with team members to develop effective solutions for customer concerns.