Kevin Mercer

I have worked at Closed Secure Storage since 2008. At the beginning of the first Covid lockdown, Open Youth Trust went into liquidation taking Closed Secure Storage Limited with it. Closed was bought from the receivers by Laura Rycroft and I continued to work there. In February 2023 I bought Closed Secure Storage Limited from Laura and became company director, running the whole company, accounts, deliveries and collections, customer contact, storing and archiving 20,000 boxes of paperwork for clients. Unfortunately, paper archive storage is in decline due to digital storage, so I decided to wind the business up before it started to make a loss.

• Casual work evenings and weekends.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Set up and run events.

• Volunteer on Norwich SOS Bus as a shift leader.
• Work Friday/Saturday nights helping vulnerable people who are in need of assistance in the night time economy in Norwich.

• Liaised with suppliers for procurement of high-quality replacement parts.
• Collaborated with other engineers, resulted in efficient project completion.
• Installed new equipment, improved overall productivity levels.
• Improved equipment safety through strict adherence to health and safety regulations.
• General maintenance of buildings and grounds.
• Intruder and fire alarm tests keeping comprehensive records.

• Supervised children before and after school.
• Driving minibus to schools dropping off and collecting children.
• During school time, maintenance of the grounds and buildings of the connected farm.

• Drove HGV vehicle all over the country delivering and collecting general haulage loads.
• Followed all company policies and procedures to maintain employment standards.
• Kept vehicle clean, promoting a professional company image.
• Achieved punctual delivery with good time management skills.

• Managed classroom behaviour, ensuring conducive atmosphere for study.
• Delivered feedback on student progress to parents and teachers alike.
• Fostered a positive learning environment to encourage active participation.

• Set up new store in Norwich ready for opening.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Delivered exceptional after-sales service, encouraging repeat business.
• Demonstrated products effectively leading to increased sales conversions.

• Night cleaner at Royal Mail Sorting Office
• Carried out nightly duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Call centre motor insurance claims logged efficiently.
• Dealt with clients and repairers to ensure repairs carried out quickly and efficiently.
• Negotiated with clients to agree a satisfactory settlement in the event of a total loss.
• Adhered strictly to compliance standards and regulations within the scope of Incident Management.

• Drove HGV vehicle all over the country delivering and collecting general haulage loads.
• Followed all company policies and procedures to maintain employment standards.
• Kept vehicle clean, promoting a professional company image.
• Achieved punctual delivery with good time management skills.

• Coordinated with other officers on shift changes smoothly and effectively.
• Patrolled premises regularly, contributing to a safe work environment.
• Managed lost property system effectively, returning items to rightful owners promptly.
• Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.

• Ensured legal compliance with local regulations and industry standards.
• Improved customer satisfaction with prompt and efficient service.
• Organised regular team meetings, facilitating open communication and feedback.
• Facilitated repairs and maintenance for uninterrupted services at the station.
• Cash reconciliation, stock ordering and rotation.

• Receive deliveries of stock and rotate into fridges.
• Prepared and loaded goods for delivery.
• Drove 7.5ton delivery vehicle delivering all over Norfolk.
• Maintained vehicle cleanliness for a professional appearance.
• Communicated effectively with customers to confirm deliveries.
• Enhanced customer satisfaction with prompt and courteous delivery service.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Carried out viewings of residential properties with potential purchasers.
• Negotiated between buyer and seller to establish a satisfactory selling price of property.
• Dealt with solicitors and financial lenders.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Demonstrated products effectively leading to increased sales conversions.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Built strong relationships with regular customers for repeat business.

• Worked in a team to wash, pack and sterilise equipment for hospital operating theatres.
• Inspect all equipment to ensure no damage or pitting of materials.
• Operate Autoclave machinery.