Results-driven individual with a solid foundation in retail and hospitality, skilled in optimizing operations and improving customer satisfaction. Demonstrated success in increasing revenue through strategic initiatives and effective communication.
Overview
3
3
years of professional experience
Work History
warehouse operative
Kovac group
12.2025 - Current
Executed loading and unloading of delivery vans efficiently.
Facilitated movement of pallets and products door to door.
Utilized conveyor belts to enhance operational workflow.
Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
Stadium Bar Cashier/Checkout Operator
Constellation Agency
06.2025 - 10.2025
Maintained excellent customer service under pressure, ensuring a friendly and efficient checkout experience
Handled customer queries and resolved payment issues professionally and promptly
Maintained cleanliness and organization of the checkout area, following health and safety standards
Stayed calm and focused during busy periods, including weekends and event nights
Stadium Bar Pourer
Constellation Agency
06.2025 - 10.2025
Prepared and served alcoholic and non-alcoholic beverages quickly and accurately to customers at the bar
Maintained excellent knowledge of drink recipes and product offerings to ensure consistent quality and presentation
Maintained a clean, safe, and organized bar area in compliance with hygiene and licensing regulations
Volunteer
Various Charitable Initiatives
12.2023 - 02.2024
Collaborated with diverse teams to support community-based projects
Communicated effectively in various environments and scenarios
Adapted to new tasks and challenges quickly
Deepened understanding of social needs and strengthened empathy
Demonstrated a strong commitment to community impact
Retail Assistant
Church Fundraiser
06.2023 - 08.2023
Delivered excellent customer service and support in a retail setting
Resolved customer queries efficiently, ensuring a positive experience
Developed effective communication and interpersonal skills
Built long-term relationships with customers through trust and reliability
Supported attention to detail in all tasks
Education
Computer Science BSc -
University of Leicester
Leicester
2029
High School -
Bishop of Llandaff Church in Wales High School
Cardiff
06.2025
Skills
Strong leadership and teamwork abilities
Excellent verbal and written communication
Proven customer service experience
Conflict resolution and complaint handling
Relationship-building and rapport development
High adaptability and creative problem-solving
Interests
Athletic Club Member, I have been an active member of an athletics club for the past year, which has helped me develop valuable transferable skills such as teamwork, communication, and problem-solving. Participating regularly in training and events has also enhanced my discipline, commitment, and ability to perform under pressure.