KETAN DESAI
Harrow on the Hill,Harrow
Summary
Professional Sales Executive with 2 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Sales Executive
Auto Value Car Parts UK Ltd
London, United Kingdom
05.2023 - Current
- Built rapport with new and existing customers to boost client retention.
- Carried out active selling from initial customer greeting.
- Analysed industry and competitor trends to enhance sales strategy.
- Generated sales forecasts to inform resource allocation and project management.
- Generated new leads and opportunities to maximise revenue.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Identified discrepancies in stocks through regular inventory management.
- Helped customers obtain specialised help for refunds and exchanges.
- Explained establishment policies to customers and offered advice on selections.
- Accepted card, cash and cheque payments in POS register system.
Waiter
Bhageecha Restaurant
Watford, London, United Kingdom
04.2022 - 04.2023
- Checked customer IDs to confirm age before selling age-restricted Drinks.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Advised customers on wine and beverage pairings with selected food items.
- Accurately took orders, making menu recommendations as appropriate.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Stayed up to date on menu changes to accurately answer customer queries.
Production manager
Mechons Industries Pvt Ltd Rajkot
Rajkot, India
05.2017 - 04.2020
- Oversaw continuous improvement initiatives to drive gains in quality, flow and output.
- Provided quotations to manufacture specialised goods and products, establishing contracts with customers.
- Researched and implemented innovative processes to decrease costs and improve product quality.
- Coached employees in developing and achieving individual performance goals.
- Evaluated manufacturing processes regularly and documented analysis results for business improvement and growth.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Coordinated maintenance processes to keep equipment operating correctly and maximise uptime.
Education
Msc. International Business (Data analytics) - Business
University of Bedfordshire
Luton 03.2022 - 11.2023
Bachelor of Engineering - Mechanical Engineering
Gujarat Technical University
Ahmedabad/India 06.2014 - 05.2017
Skills
- Customer service
- Partnership marketing
- Brand-building strategies
- Sales goal attainment
- Relationship management
- Lead development
- Time management
- Problem-solving
- [Type] Management
- Programme development
Affiliations
- Reading
- Cricket
Languages
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Timeline
Sales Executive
Auto Value Car Parts UK Ltd
05.2023 - Current
Waiter
Bhageecha Restaurant
04.2022 - 04.2023
Msc. International Business (Data analytics) - Business
University of Bedfordshire
03.2022 - 11.2023
Production manager
Mechons Industries Pvt Ltd Rajkot
05.2017 - 04.2020
Bachelor of Engineering - Mechanical Engineering
Gujarat Technical University
06.2014 - 05.2017