KESTER OGBOLI
Cardiff
Summary
Versatile professional support worker with a compassionate and dedicated approach to care support, excelling in building strong relationships with clients and families. Possesses excellent communication, active listening, and organizational skills, along with a high level of patience and adaptability. Proven ability to navigate diverse situations while adhering to regulatory requirements. Strives for holistic and individualized care to create a positive and supportive environment.
Overview
11
11
years of professional experience
Work History
Kitchen Porter
La Dolce Vita Restaurant
09.2023 - Current
- Improved kitchen efficiency by maintaining cleanliness and organization of workspaces, utensils, and equipment.
- Assisted chefs with food preparation tasks, resulting in timely service and high-quality dishes.
- Safeguarded food safety standards by properly storing ingredients according to temperature requirements.
- Reduced waste by monitoring inventory levels and informing management of low stock items for prompt reordering.
- Washed cutlery and crockery using industrial dish washer and manual method for pristine finish.
- Enhanced workplace safety by adhering to proper handling techniques when using knives, cleaning chemicals, and other hazardous materials.
Support Worker
Supreme Care And Support Home
02.2019 - 08.2023
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Personal care involving bathing,brushing,moving client on and off the bed and laundry.
Leasing Agent Assistant
Hallyx Consult Nig Ltd
10.2015 - 01.2017
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Streamlined the application process for prospective tenants, resulting in quicker lease signings.
- Assisted with marketing efforts to increase property visibility and attract potential renters.
- Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Increased lease renewal rates by fostering positive rapport between management and residents.
- Facilitated smooth move-ins and move-outs by coordinating schedules and communicating expectations clearly with tenants.
- Assisted in planning community events for residents, promoting a sense of belonging within the property community.
- Contributed to improved online presence by responding to tenant reviews professionally on various platforms.
- Aided in maintaining low vacancy rates by promptly processing applications and following up with prospects.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
Personal Sales Assistant
Lawson Mini Mart
10.2012 - 01.2013
- Boosted sales performance by identifying customer needs and providing tailored product recommendations.
- Enhanced client satisfaction by delivering exceptional customer service and resolving issues promptly.
- Increased revenue with personalized sales strategies and persuasive communication techniques.
- Collaborated with team members to achieve monthly sales targets, contributing to overall business growth.
- Enhanced overall shopping experience for customers with a clean, organized, and visually appealing retail space.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Education
Associate of Arts - Business Administration And Management
Delta State Polytechnic Ozoro
Delta State, Nigeria08.2019
GED -
Delta State Polytechnic Ozoro
Delta State, Nigeria08.2015
High School Diploma -
Bishop Patterson Comprehensive School
Anambra State, Nigeria08.2012
Skills
- Organizational Abilities involving schedule management, keeping track of tasks, coordinating activities and ensuring that all aspects of care and support are addressed efficiently
- Problem solving involving adapting to unexpected situations and making decision in the best interest of the client or customer
- Effective communication as to being clear and concise when conveying information, instructions, and providing support when it is needed
- Empathy involving ability to understand and share the feelings of clients, this allows service users the ability to connect with carers on a deeper level, fostering a sense of understanding and comfort
- Practical skills such as documentation, time management, and regulations
- Teamwork and collaboration being able to collaborate with other carers and colleagues to offer the best services in other to achieve a more effective and efficient result
- Reliability and punctuality always punctual and can adjust to changes in time and schedule
- Respect for privacy involving respect for clients dignity and ensuring their ego is not bruised by adhering to regulations guiding the said client
- Progress Tracking, keeping records improvements or decline
- Conflict Resolution
- Property Management
- Client Relationship Building
Timeline
Kitchen Porter
La Dolce Vita Restaurant
09.2023 - Current
Support Worker
Supreme Care And Support Home
02.2019 - 08.2023
Leasing Agent Assistant
Hallyx Consult Nig Ltd
10.2015 - 01.2017
Personal Sales Assistant
Lawson Mini Mart
10.2012 - 01.2013
Associate of Arts - Business Administration And Management
Delta State Polytechnic Ozoro
GED -
Delta State Polytechnic Ozoro
High School Diploma -
Bishop Patterson Comprehensive School
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