Summary
Overview
Work history
Education
Skills
Affiliations
Other past work history
Timeline
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Kerry Thornback

Eastbourne,East Sussex

Summary

Dedicated professional with a strong foundation in customer service and regulatory compliance, demonstrating resilience under pressure and exceptional cross-cultural sensitivity. Adept at handling difficult situations with diplomacy, tact, and assertiveness while maintaining a courteous and professional demeanour. Skilled in fostering positive interpersonal relationships, showcasing patience under pressure, and taking initiative to ensure seamless service delivery.

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging customer service position within fast-paced environment to work alongside my part time role as Cabin Crew.

Overview

30
30
years of professional experience

Work history

Cabin Crew

British Airways
Gatwick Airport, London
06.2024 - Current
  • Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
  • Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
  • Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
  • Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.

First Aid Trainer

St John Ambulance
Eastbourne, East Sussex
01.2023 - 06.2024
  • Collaborated with health professionals for updated and accurate course content.
  • Promoted importance of first aid education through community outreach initiatives, raising awareness levels.
  • Delivered comprehensive first aid training to various organisations, enhancing safety preparedness.
  • Ensured compliance with local regulations regarding first aid certification, maintaining high standards.

Employment Advisor

Reed In Partnership
Eastbourne, East Sussex
08.2021 - 01.2023
  • Collaborated with external agencies to provide holistic support to clients.
  • Coordinated with training providers, ensured access to professional development opportunities for clients.
  • Assessed client's skill set for appropriate job match recommendations.
  • Conducted mock interviews to enhance client confidence and preparedness.

Cabin Crew

Virgin Atlantic
London, London
05.2019 - 08.2020
  • Created a welcoming atmosphere through friendly interactions with passengers.
  • Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
  • Sadly I was made redundant due to Covid

Education

PTTLS - Education

City & Guilds
London
04.2001 -

L4 Diploma - Yoga Teacher

British Wheel of Yoga
Sussex
04.2001 -

GCSEs - Maths, English, French, Science, Humanities, Business Studies

Thomas Bennett Community College
West Sussex

Skills

  • Punctuality and reliability
  • Dealing with difficult situations
  • Strong interpersonal aptitude
  • Cross-Cultural sensitivity
  • Diplomacy tact
  • Professional demeanour
  • Assertiveness
  • Patience under pressure
  • Initiative taking
  • Courtesy in service
  • Resilience under pressure
  • Customer Service
  • Cultural awareness
  • Regulatory compliance

Affiliations

  • Yoga
  • Gym
  • Travel
  • Reading

Other past work history

  • Learning & Behavior Mentor
  • Carer - Adults within a residential setting
  • 12-18's Alternative Learning Instructor (for children and young aduts with learning disabilites)
  • Yoga Teacher to children and adults inc local tennis and cricket teams

Timeline

Cabin Crew

British Airways
06.2024 - Current

First Aid Trainer

St John Ambulance
01.2023 - 06.2024

Employment Advisor

Reed In Partnership
08.2021 - 01.2023

Cabin Crew

Virgin Atlantic
05.2019 - 08.2020

PTTLS - Education

City & Guilds
04.2001 -

L4 Diploma - Yoga Teacher

British Wheel of Yoga
04.2001 -

GCSEs - Maths, English, French, Science, Humanities, Business Studies

Thomas Bennett Community College

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Kerry Thornback