KERRY DUNNE
Royal Leamington Spa,WAR
Summary
Dedicated law enforcement and customer service professional with over 20 years of experience specializing in neighborhood and community issues. Adept in advanced oral and written communication, active listening, and analytical problem-solving. Proven team player with a positive demeanor and a strong ability to build rapport with clients. Extensive experience in addressing anti-social behavior through education, mediation, and enforcement actions. Skilled in working within the legal system, including evidence gathering and case file preparation, with a keen attention to detail to achieve favorable outcomes. Seeking to continue my development through the chartered institute of housing.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Veterinary Technician Assistant/Receptionist
Arrowhead Veterinary Clinic
09.2022 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted in examination and treatment of animals in veterinary clinic and ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
- Assisted in clinic pharmacy with preparing prescriptions as per Veterinarians scripts. Verifying correct dosages and amounts of prescription medication.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
Town of Cochrane Community Peace Officer
Town Of Cochrane
07.2011 - 03.2022
- Worked with local community to assist with complaints showing respect to all parties with education and understanding.
- Specialized in education, investigation and enforcement of Planning related and general bylaw offences.
- Site visits to address community standards concerns.
- Meeting with Developers to ensure compliance and remediation when needed for land/buildings.
- Guiding Planning staff in relation to preparing statements and case files for court enforcement.
- Worked together with Safety Codes department in relation to building remediation and community standards investigations.
- Collaborated with multiple agencies on investigations including Police, Local prosecutors, Social services, Social housing services, Child and family services, Fire Department, Court/Probation services, Fish and wildlife agency.
- Prepared and delivered presentations to local Council, Public and colleagues.
- Researched and collaborated with law firm to write a new and modern Animal Control Bylaw after conducting public consultation with the local community.
- Prepared reports, court case files, new bylaws and other documents to highest standards
- Worked in close team environment and worked independently when necessary
- Dealt with diverse range of people, communicating effectively with respect and due diligence.
- Provided testimony in court proceedings.
Boys and Girls Club Child Development Assistant
Boys And Girls Club Of Canada
10.2010 - 06.2011
- Provided after school care to average of 35 children aged 6-12 yrs
- Ensured safe environment when delivering entertainment and activities with appropriate ratios
- Planned and prepared nutritious snacks according to Canadian food standard agency requirements
- Provided progress and behavior feedback to parents and guardians
- Kept and organized accurate records and documents.
- Prepared children for success in classroom settings through encouragement and exploration of learning activities
- Provided community resources and education to families to increase knowledge and advocacy skills
- Assisted with purchase of educational materials, books and toys for classroom use
- Developed and maintained relationships with community organizations and agencies
Kent Police UK Officer
Kent Police
07.1999 - 03.2010
- Had several roles including Response Officer, Probationer Training Officer, Probationer Development Officer, Neighbourhood Policing Officer
- Front line response, delivering 24/7 emergency coverage
- Dealt and formulated responses at major incidents
- Problem solved and multi-tasked dynamic and complex situations
- Managed complex report writing, case files and investigations
- IT skills involving many police related information and intelligence systems. Using information to gain intelligence and identify trends to best direct police resources.
- Supported victims with empathy and understanding as well as providing suitable resources
- Communicated calmly in high stress and volatile situations showing resilience and experience with conflict.
- Built practical and classroom-based training to new recruits
- Mentored new recruits and less experienced colleagues
- Delivered constructive, written, and oral feedback
- Supervised probationary officers and police community support officers
- Attended council and community meetings giving oral and written presentations.
- Worked in collaboration with multi agency departments including social housing providers, social services care, local councils, local hospitals, probation services, RSPCA, local substance abuse programs, local shelters, local schools.
- Regularly responding to calls involving tenants in social housing, using multi agency approach to resolve situations.
- Experienced interviewer of victims, witnesses and offenders. Dealing with sensitive subjects from domestic violence, sexual offences and neighbourhood disputes. Required high level of mediation, empathy and professionalism.
- High quality statement taker from victims and witnesses.
- Flexible with working days/shifts to accommodate resourcing.
- Regularly worked alone but also as part of a team when required.
Education
GCSE - 5 C Grade Or Above
Fulston Manor High School
Sittingbourne, Kent UKIPLDP+ (2 Year Program)
Kent Police College
Ashford, KENTLevel 2 Peace Officer Program
Alberta Solicitor General, Canada
Edmonton, Alberta, CanadaAssociate Degree Veterinary Technician - Veterinary Technician
Penn Foster College
Arizona, USA2027
Skills
- Neighbourhood Policing
- Leadership
- Customer service and engagement
- Collaboration with partnership agencies
- Adaptable
- Resilient
- Mentoring and coaching
- Excellent interpersonal skills
- Initiative
- Organized
- Investigator
- Case file builder
- Complaint Resolution
- Conflict Mediation
- Computer Proficiency
Certification
- IPLDP+
- Police interview and investigation training
- Level 2 Community Peace Officer
- Certified Animal Control Officer (ACO)
- Aggressive dog handling and canine investigation skills
- Animal cruelty, abuse, neglect investigator
- Full UK Driving licence, no demerits.
- Incident Command System 100 training
- WHMIS training
Timeline
Veterinary Technician Assistant/Receptionist
Arrowhead Veterinary Clinic
09.2022 - 08.2024
Town of Cochrane Community Peace Officer
Town Of Cochrane
07.2011 - 03.2022
Boys and Girls Club Child Development Assistant
Boys And Girls Club Of Canada
10.2010 - 06.2011
Kent Police UK Officer
Kent Police
07.1999 - 03.2010
GCSE - 5 C Grade Or Above
Fulston Manor High School
IPLDP+ (2 Year Program)
Kent Police College
Level 2 Peace Officer Program
Alberta Solicitor General, Canada
Associate Degree Veterinary Technician - Veterinary Technician
Penn Foster College
- IPLDP+
- Police interview and investigation training
- Level 2 Community Peace Officer
- Certified Animal Control Officer (ACO)
- Aggressive dog handling and canine investigation skills
- Animal cruelty, abuse, neglect investigator
- Full UK Driving licence, no demerits.
- Incident Command System 100 training
- WHMIS training
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