Kerry-Ann McGrellis

• Monitored patrons for signs of intoxication maintaining a safe and responsible drinking environment.
• Provided product knowledge to enhance customers' decision-making process.
• Set up event-specific decorations creating an immersive environment for themed nights or parties.
• Checked identification for age verification, ensuring compliance with licensing regulations.
• Maintained cleanliness of bar area throughout shifts, ensuring an inviting environment for patrons., enhancing the overall ambiance of the establishment.
• Worked collaboratively in a team, improving overall work efficiency.
• Created drink recipes for more diverse menu options.
• Built rapport with regulars, improving customer loyalty and retention rates.
• Maintained stock levels to ensure continuous operation during peak times.
• Coordinated with management on inventory control, preventing overstocking or shortages of key products.
• Assisted in training new staff members, fostering a team-oriented atmosphere.
• Improved customer experience with prompt and efficient service.
• Ensured excellent customer service by maintaining a welcoming and friendly environment.
• Communicated effectively with kitchen staff ensuring a smooth transition from orders to delivery.
• Promoted special drinks to increase sales.
• Handled cash transactions for improved speed of service.
• Adapted to a fast-paced environment to meet high demand periods successfully.
• Demonstrated flexibility in shift patterns to cover busy periods or staff absences.
• Followed hygiene standards for safer and healthier surroundings.
• Managed customer complaints efficiently, ensuring customer satisfaction at all times.
• Verified guest ID prior to serving liquor.
• Interacted with guests to create a welcoming atmosphere and foster positive relationships. to create positive rapport, encouraging loyalty and repeat visits.
• Collected cash payments, processed and provided correct change and receipts using Point Of Sale (POS) systems.
• Maintained bar stocks, replenishing daily as necessary.
• Refused drinks service to guests without appropriate proof of age.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
• Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Welcomed guests with friendly conversation and fun atmosphere.
• Input orders into register, calculated bills and collected payments.
• Collected, washed and put away glassware between guests.
• Poured and served a variety of spirits to guests at the bar, ensuring quality and presentation., lagers and stouts at bar.
• Followed food safety and hygiene requirements to protect guests.
• Inspected customer identification to verify age against legal standards.
• Tapped and attached new kegs, avoiding disruptions in supply for patrons.
• Maintained ready supply of counter-top snacks for guests.
• Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
• Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
• Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
• Supported serving staff with fast, accurate beverage preparation.
• Kept bar service areas stocked with tea, coffee and espresso.
• Delivered non-alcoholic drinks to guests using the same flavourings and attractive presentations as alcoholic versions.
• Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
• Built and maintained displays of spirits, enticing guests to make purchases.
• Prepared ingredients and garnishes for cocktails and signature bar drinks.
• Completed end-of-day cleanup to reset bar for next day.
• Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
• Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.

As Above

Adapted to fast-paced environment to meet high demand periods successfully.

Promoted special drinks to increase sales.

Kept bar area clean, enhancing the overall ambiance of the establishment.

Adapted to fast-paced environment to meet high demand periods successfully.

Promoted special drinks to increase sales.

Kept bar area clean, enhancing the overall ambiance of the establishment.

Adapted to fast-paced environment to meet high demand periods successfully.

Promoted special drinks to increase sales.

Kept bar area clean, enhancing the overall ambiance of the establishment.

Adapted to fast-paced environment to meet high demand periods successfully.

Promoted special drinks to increase sales.

Kept bar area clean, enhancing the overall ambiance of the establishment.

• Cultivated strong relationships with customers to drive engagement.
• Facilitated seamless transactions at check-out counters for quick checkout process.
• Assisted customers in product selection, resulting in increased sales.
• Managed large volumes of incoming calls for efficient customer service operations.
• Enhanced customer satisfaction by promptly addressing queries and concerns.
• Maintained high-level product knowledge for accurate advice and recommendations.
• Achieved higher customer retention through consistent follow-ups and updates.
• Stayed updated on company policies, enabling accurate information dissemination to customers.
• Ensured smooth store operations by coordinating with the team effectively.
• Implemented feedback from customers to improve services offered.
• Provided exceptional customer service to ensure a positive shopping experience.
• Resolved customer complaints effectively, maintaining brand reputation.
• Collaborated closely with colleagues to resolve complex customer issues swiftly.
• Demonstrated products effectively, leading to informed purchasing decisions by customers.
• Conducted regular stock checks ensuring product availability for clients at all times.
• Developed rapport with customers for improved loyalty and repeat business.
• Delivered personalised service to each client, fostering trust and loyalty.
• Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
• Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
• Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
• Identified and effectively resolved customer issues, consistently meeting call time targets.
• Recorded and processed customer data accurately.
• Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
• Offered detailed advice on product and service benefits.
• Performed cashier duties, including balancing and end-of-day banking.
• Maintained up-to-date product and service knowledge by attending regular training opportunities.
• Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
• Exceeded targets by upselling and cross-selling products.
• Tracked orders and diplomatically handled complaints to resolve issues.
• Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
• Offered prompt solutions to maintain customer satisfaction.
• Advised management of customer service trends, creating proactive strategies to maintain best practices.
• Improved customer retention by [Number]%, through service and account management.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Assisted customers with varying questions using product knowledge and service expertise.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Adhered strictly to policies and procedures for continued company compliance.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Employed active listening and product expertise to successfully resolve inbound queries.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Processed inbound customer calls, providing information on service or product upgrades
• Processed high-value payments with meticulous accuracy.
• Assisted customers with additional retail services, including alterations, special orders and item loans.
• Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
• Managed [Number]+ daily calls, taking orders and handling cancellations.
• Upsold new products and accessories to customers, capturing significant increases in add-on sales.
• Boosted monthly sales revenue by skilfully promoting diverse product and service options.
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
• Maintained compliant documentation on [Software] for reliable company records.
• Built positive customer rapport through friendly, professional communication.
• Used in-depth product understanding to answer customer questions knowledgeably.
• Advised clients of products and services and sold additional offerings to increase sales numbers.
• Asked probing questions of clients to understand needs and identify actionable requirements.
• Improved customer satisfaction ratings through responsive query resolution.
• Updated customers on special offers and promotions for increased revenue.
• Entered, updated and removed customer information to keep accounts current.
• Maintained up-to-date client records in database systems.
• Reduced customer wait times by adhering to call target timeframes.
• Reached out to established clients to follow up after sales and offer new products and services.
• Logged customer communications for complete service records.
• Set up appointments for customers and entered work tickets to obtain needed services for clients.
• Actioned customer feedback to enhance contact centre service provisions.
• Documented customer contacts in [Software] for use in further interactions or actions.
• Followed up customer queries to check provided solutions met expectations.
• Accepted direct payments and set up invoicing and payment plans for complex orders.
• Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
• Operated switchboard systems successfully to manage high call volumes.
• Coordinated dispatching for field team completing installation, maintenance and repair work.
• Prepared letters, information sheets and order documentation and distributed to clients.
• Fostered a positive work culture to boost employee morale.
• Conducted performance appraisals with employees for career development discussions.
• Provided constructive feedback to staff for improved performance levels.
• Ensured smooth operations with regular maintenance checks.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Assisted in the recruitment process for hiring quality staff members.
• Managed daily operations to increase productivity.
• Monitored employee attendance records for maintaining discipline within the team.
• Led team meetings, ensured clear communication amongst all members.
• Encouraged open dialogue amongst team members, promoted an inclusive work environment.
• Coordinated with other supervisors to maintain consistency across shifts.
• Improved team efficiency by implementing new scheduling practices.
• Identified potential risks and mitigated them through proactive measures.
• Organised team resources, resulted in improved project timelines.
• Oversaw inventory management to avoid any shortage or excess stock issues.
• Delegated tasks appropriately, achieved balanced workload among team members.
• Facilitated monthly training sessions for enhanced staff performance.
• Implemented company policies effectively, maintained high standards of service delivery.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.

• Assisted customers in product selection, resulting in increased sales.
• Upsold new products and accessories to customers, capturing significant increases in add-on sales.
• Boosted monthly sales revenue by skilfully promoting diverse product and service options.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Managed large volumes of incoming calls for efficient customer service operations.
• Assisted customers with varying questions using product knowledge and service expertise.
• Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
• Ensured smooth store operations by coordinating with the team effectively.

• Assisted customers in product selection, resulting in increased sales.
• Maintained high-level product knowledge for accurate advice and recommendations.
• Developed rapport with customers for improved loyalty and repeat business.
• Managed large volumes of incoming calls for efficient customer service operations.