Kerry Acar

• Developed individualised care plans by thorough assessment of patients' needs and concerns, working individually and also co-ordinating with a team of healthcare professionals for comprehensive patient care.
• Managed health complications with timely interventions to ensure safety at all times of everyone in my care.
• Ensured high quality care by implementing best practice standards fostering trustful relationships
• Monitored health status of mother and baby continuously to maintain a calm environment to alleviate stress levels.
• Handled emergency situations, ensuring immediate response to high risk conditions.
• Maintained detailed medical records to ensure accurate, concise documentation.
• Provided emotional support during delivery, calming patients to enable safety at all times.
• Advised and supported parents throughout emotionally charged situations dealing in a professional and empathetic way.
• Listened actively to clients with a non-judgemental approach, applied knowledge of cultural backgrounds and adapted communicating style to suit individuals.

- Provided specialist support within the Overseas Pensions and widows' benefits department assissting UK residents from European Countries and UK nationals with overseas residence or employment histories.

- Assessed and processed claims in line with UK and international pension regulations and department policy, ensuring accuracy and compliance with UK and EU legislation.

- Provided clear, empathetic guidance to customers navigating sensitive benefit matters.

- Liaised with internal departments and other overseas agencies to obtain and verify relevant documentation.

- Maintained accurate case records and ensured the timely resolution of claims.