Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kerr Young

Edinburgh

Summary

Dynamic professional with a positive can-do-attitude, strong foundation in leadership skills, adept at time-management and decision making. Demonstrates outstanding customer service and effective communication, excelling in relationship-building and operational oversight. Committed to maintaining the highest of standards through quality control procedures, with a focus on interpersonal communication to drive success.

Overview

9
9
years of professional experience

Work History

Operations support manager

Signature Pub Group
Edinburgh
05.2022 - Current
  • Maintain the highest of standards throughout both front and back of house departments.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Led and managed over 18 separate teams to maintain smooth daily operations of the business.
  • Investigated issues affecting group operations, prepared reports and helped rectify problems.
  • Carried out detailed stocktakes and assessed report findings.
  • Conduct regular audits, ensuring compliance with company policies and industry standards.
  • Oversee the licensing needs of the business so that every venue and license holder adhered to Scottish Licensing Law.

General manager

Greene King PLC
Edinburgh
03.2018 - 04.2022
  • Located in Edinburgh's city centre.
  • Busy 2 floor establishment with a capacity of over 500 patrons.
  • Managing a team of BOH and FOH combined of over 40 staff.
  • Record sales days of over 30K.
  • Oversaw all aspects of daily operations, ensuring smooth running of the business.
  • Introduced effective cost control measures, reducing unnecessary expenditure.
  • Delivered results under pressure to meet tight deadlines.
  • Accountable for the P&L and and overall bottom line.
  • Dealing with trade relationships, brewers, reps and sales teams.

General manager

Belhaven Pubs
Edinburgh
04.2016 - 03.2018
  • Located in Edinburgh's Old Town.
  • Specialising in Real Ale and malt whisky.
  • Managing a station pub with a massive increase in trade during the Edinburgh Festival.
  • Oversaw all aspects of daily operations, ensuring smooth running of the business.
  • P&L management and reporting to BDM.
  • Growing relationships with brewers & sales reps were an integral part of the role.

Education

HND - Sports Coaching and Development

Edinburgh Telford College
Edinburgh
2000 - 2002

Skills

  • Leadership skills
  • Positive attitude
  • Time-management
  • Decision making
  • Outstanding customer service
  • Effective communication
  • Relationship-building
  • Operational oversight
  • Interpersonal communication
  • Quality control procedures

Affiliations

  • I enjoy socialising with friends and family, trying new cuisines and expanding my knowledge of the food and beverage industry. I love to travel and visit different parts of the world, to experience their culture way of life.
  • I am a keen sports enthusiast, I enjoy most sports, whether it is watching or playing. I am very fond of the great outdoors, hiking, skiing and camping.
  • I play water polo for Warrender Baths Club, where I have been the men's captain for several years, I also coach and referee at a Scottish league level.

Timeline

Operations support manager

Signature Pub Group
05.2022 - Current

General manager

Greene King PLC
03.2018 - 04.2022

General manager

Belhaven Pubs
04.2016 - 03.2018

HND - Sports Coaching and Development

Edinburgh Telford College
2000 - 2002

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Kerr Young