Summary
Overview
Work History
Education
Skills
sections.external_links.name
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Hiren Bhundia

Crawley,West Sussex

Summary

Accomplished professional with extensive expertise in crisis resolution, procurement procedures, and efficient resource allocation. Demonstrates proficiency in business intelligence tools, financial budgeting, and continuous improvement initiatives. Adept at utilising Microsoft Office Suite for process mapping and budgetary control. Proven track record in customer relationship management, procurement, and people development. Strong leadership skills with a focus on team leadership, product knowledge, and financial reporting. Strategic planner with a knack for resourcefulness and conflict resolution. Experienced in inventory control, training and development, project management, and process improvement. Committed to operational support through competitor analysis and outstanding customer service. Skilled in budget management, self-motivation, process optimisation, performance monitoring, risk management, business acumen, sales forecasting, physical stamina, stress tolerance, and change management.

Overview

22
22
years of professional experience
30
30
years of post-secondary education
1
1
Certification

Work History

Operations Support Manager

Tesco
Remote
03.2023 - Current
  • Optimal utilisation of resources achieved through strategic planning and scheduling activities.
  • Fostered interdepartmental collaboration, driving towards shared objectives.
  • Encouraged open dialogue amongst staff members for fostering a positive work culture.
  • Established strong relationships with vendors, improving supply chain effectiveness.
  • Organised weekly meetings, ensuring clear communication amongst all departments.
  • Streamlined operations by implementing efficient processes and procedures.
  • Collaborated closely with HR department for talent acquisition and retention.
  • Ensured seamless workflow for maximising productivity whilst minimising costs.
  • Coordinated cross-functional teams, achieving timely project completion.
  • Maintained standard operating procedures, enhancing overall operational consistency.
  • Developed training programmes to improve team performance.
  • Devised strategies with the senior management team to enhance organisational growth.
  • Implemented safety regulations to maintain a safe working environment.
  • Facilitated process improvement initiatives, resulting in better resource allocation.
  • Integrated new technology solutions into existing systems to optimise functionality.
  • Managed a team of professionals for delivering high-quality customer support.
  • Handled crisis situations swiftly, avoiding major disruptions in operations.
  • Conducted regular audits, ensuring compliance with company policies and industry standards.
  • Achieved operational efficiency by monitoring and analysing key performance indicators.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Streamlined processes to improve and optimise office operations.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Drafted procedural statements and guidelines for company-wide use.

Whoosh Operations manager

Tesco
London, London
01.2021 - 03.2023
  • Applied lean principles to operations management, reduced waste significantly.
  • Implemented quality control measures, enhanced product standards.
  • Liaised with stakeholders for transparent communication and better decision making.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Created a collaborative work environment for positive team dynamics.
  • Optimised workflow procedures with strategic planning and team coordination.
  • Directed safety protocols implementation, created safer workplace conditions.
  • Developed risk mitigation strategies, ensured business continuity during crises.
  • Encouraged innovative thinking in the team, fostered an environment of growth and development.
  • Identified bottlenecks, implemented solutions, increased productivity.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Monitored health and safety measures for guaranteed compliance.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Planned revenue generation strategies designed for growth.

Store Manager

Tesco
Crawley, Dorking, Redhill, Horley
05.2003 - 01.2021
  • Facilitated smooth checkouts by maintaining efficient till operations.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Negotiated contracts with suppliers for cost-effective procurement of merchandise.
  • Maintained an organised stock room for easy accessibility of goods.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Coached underperforming employees improving their job performance significantly.
  • Assisted customers in locating products around the shop floor promptly.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Created seasonal sales plans with varying stock and promotional strategies.

Education

Bachelor of Arts - International Finance & Capital Markets Studies (IFCMS)

Brighton University
Brightonm
09.1997 - 06.2021

A-Levels - RSA/ Maths/ Human Biology/ Business Studies

Collyers Sixth Form College
Horsham
09.1995 - 07.2001

Skills

  • Crisis resolution
  • Procurement procedures
  • Efficient resource allocation
  • Business intelligence tools
  • Financial budgeting
  • Continuous improvement initiatives
  • Microsoft Office Suite
  • Health and Safety regulations
  • Process mapping
  • Budgetary control
  • Customer relationship management
  • Procurement
  • People development
  • Customer Service
  • Cultural awareness
  • Leadership skills
  • Team Leadership
  • Product knowledge
  • Financial reporting
  • Strategic planning
  • Resourcefulness
  • Conflict Resolution
  • Inventory control
  • Training and Development
  • Project Management
  • Process Improvement
  • Operational support
  • Competitor analysis
  • Outstanding customer service
  • Budget management
  • Self-motivation
  • Customer service excellence
  • Process optimisation
  • Performance monitoring
  • Risk Management
  • Business acumen
  • Sales forecasting
  • Physical stamina
  • Stress tolerance
  • Change management

sections.external_links.name

Affiliations

  • Reading, Walking, F1, Football & spending time with family and friends

Accomplishments

    Good at sports and have won numerous awards at javelin, shot put and football

Certification

Text Processing- distinction

Integrated Business Technology- distinction

Languages

English
Fluent
Hindi
Fluent
Gujarati
Fluent
Swahili
Elementary

References

References available upon request.

Timeline

Operations Support Manager

Tesco
03.2023 - Current

Whoosh Operations manager

Tesco
01.2021 - 03.2023

Store Manager

Tesco
05.2003 - 01.2021

Bachelor of Arts - International Finance & Capital Markets Studies (IFCMS)

Brighton University
09.1997 - 06.2021

A-Levels - RSA/ Maths/ Human Biology/ Business Studies

Collyers Sixth Form College
09.1995 - 07.2001

Similar Profiles

CREATE PROFILE
Hiren Bhundia