Kerby Hawkins
Stoke-on-Trent,STE
Summary
Flexible professional with a strong commitment to productivity and customer loyalty. Demonstrates patience and a self-driven attitude, consistently going the extra mile to support team objectives. Aims to develop leadership skills while enhancing team performance and client satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work history
Health Care Assistant
Right At Home
Stoke-on-Trent
2025.06 - 2026.03
- Maintained comprehensive records of patient progress.
- Supported medical staff in developing treatment plans.
- Assisted in providing patient care to enhance comfort and well-being.
- Managed challenging behaviours in dementia-affected individuals calmly and respectfully.
- Prepared nutritious meals for patients to ensure balanced dietary intake.
Deputy Manager / Kitchen Team Leader
Stonegate Pub Company
2015.01 - 2025.01
- Conducted regular inventory audits to prevent shortages of essential items.
- Assisted bar manager with administrative duties to ensure efficient operations.
- Resolved customer complaints with professionalism and tact.
- Prepared high-quality food to enhance customer satisfaction.
- Facilitated training for new staff to optimise kitchen operations.
Support Worker
The Rowan Organization
Stoke-on-Trent
2016.09 - 2018.08
- Assisted clients with personal care tasks including bathing and dressing.
- Provided transport for medical appointments to ensure timely arrivals.
- Supported clients in developing daily living skills to enhance self-sufficiency.
- Helped maintain cleanliness in environments to promote better health.
- Followed care plans established by healthcare professionals to improve patient well-being.
Store Manager
Martin McColl's
2012.01 - 2015.12
- Enhanced store reputation through careful maintenance of product presentation and delivery of excellent customer service.
- Organised stock room for efficient access to products.
- Coordinated staff rosters to guarantee sufficient coverage during busy periods.
- Promoted high customer satisfaction levels through proactive engagement and timely resolution of issues.
Store Manager
Fenton Petrol Station
2008.01 - 2012.12
- Assisted in monitoring inventory levels to prevent stock shortages or overages.
- Supported staff roster management to ensure adequate coverage during busy periods.
- Helped maintain stock within designated minimum and maximum levels to serve customers effectively without financial strain.
- Aided in following industry trends and implementing pricing strategies to enhance business returns.
Trainee Assistant Manager
BP Retail
2000.01 - 2008.12
- Assisted in organising staff rota to provide adequate coverage during busy periods.
- Supported sales growth through promotional initiatives and upselling tactics.
- Participated in weekly management meetings and offered helpful suggestions.
- Managed emergency situations effectively to maintain smooth business operations.
Education
NVQ Level 1 - Hospitality & Catering
Stonegate Pubs
Stoke-on-Trent, STENVQ Level 1 - Food Safety & Hygine
Stonegate Pubs
Stoke-on-Trent, STENVQ Level 1 - Bookkeeping & Accounts
Newcastle Under Lyme College
Newcastle-under-Lyme, STSNVQ Level 2 - Retail Management
BP Online Course
Stoke-on-Trent, STEGCSEs - English - Mathematics - Art - History - Double Award Science - Physical Education
Sandon High School
Stoke-on-Trent, STESkills
- Palliative Care
- Patient care plans
- Meal delivery
- Safeguarding knowledge
- Schedule Management
- Retail Management
- Cash Handling
- Payroll
- Customer Service
- Management
- Microsoft Excel
- Retail
Skills
- Inventory
- Training
- Budgeting
- Recipes and menu planning
- Kitchen equipment and tools
- Food preparation techniques
Certification
- Personal Licence Holders
- Driving License
- Care Certificate
References
References available upon request.
Timeline
Health Care Assistant
Right At Home
2025.06 - 2026.03
Support Worker
The Rowan Organization
2016.09 - 2018.08
Deputy Manager / Kitchen Team Leader
Stonegate Pub Company
2015.01 - 2025.01
Store Manager
Martin McColl's
2012.01 - 2015.12
Store Manager
Fenton Petrol Station
2008.01 - 2012.12
Trainee Assistant Manager
BP Retail
2000.01 - 2008.12
NVQ Level 1 - Food Safety & Hygine
Stonegate Pubs
NVQ Level 1 - Bookkeeping & Accounts
Newcastle Under Lyme College
NVQ Level 2 - Retail Management
BP Online Course
GCSEs - English - Mathematics - Art - History - Double Award Science - Physical Education
Sandon High School
NVQ Level 1 - Hospitality & Catering
Stonegate Pubs