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Highly motivated professional with the ability to develop and implement successful plans of action to address individual needs. Possess strong problem-solving skills to overcome barriers. Committed to helping individuals and families in need.

Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possess strong organizational, interpersonal and communication skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Dynamic professional with expertise in strategic planning and leadership. Proven problem-solving abilities and strong communication skills enhance team management and collaboration. Skilled in public speaking and literacy promotion, with a solid grasp of psychological principles and special education techniques. Dedicated to advancing educational excellence and improving team performance in high-pressure environments.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Professional with robust experience in archival management, adept at preserving and organizing historical documents. Strong ability to collaborate with teams and ensure effective results, adapting seamlessly to evolving project needs. Competent in cataloging, data entry, and digital archiving, with keen eye for accuracy and efficiency. Reliable and focused, consistently delivering high-quality outcomes in dynamic environments.

I am currently a Senior Customer Care Administrator within a busy call centre within social care and health. I have 5 years administrative across health and social care public services. I think creatively and find solutions to complex problems, responding to a broad range of enquiries and emergency calls from both public and professional services. I thrive in a fast-paced demanding environment using my own initiative and working as part of a leadership team, I routinely prioritise tasks and have strong problem-solving abilities.

I am also a relief Out of Hours social care practitioner within Chesterfield Royal Hospital at weekends, I manage and facilitate the process of a patient's transition from the hospital back into the community. This role is crucial for ensuring a smooth and safe discharge, minimizing readmissions, and optimizing patient outcome ensuring all members of the public receive continuity, with the highest level of service and support throughout their journey, engaging with the correct pathway is identified on service. My role develops and coordinates individual patient discharge plans, often involving collaboration with various healthcare professionals and family members.

I act as a central point of contact for all parties involved in the discharge process, ensuring clear communication and efficient information flow Identifying potential barriers to a safe discharge, such as lack of social support, inadequate housing, or need for specialized equipment, and addressing these concerns proactively. I Connect patients with necessary community services, including home healthcare, therapy, transportation, and financial assistance. I Maintain accurate records utilising electronic record systems. My roles address potential issues before they lead to re-hospitalisation. I function as coordinator for social care within MDT/hub meetings as part of the out of hours local navigation hubs ensuring relevant social and clinical information for Chesterfield Royal Hospital.

My role naturally requires significant communication both by phone, in person and electronically, with extensive numbers of communications with a wide range of external organisations and professionals. whilst observing relevant statutory instruments and Council policies and guidelines e.g., Data Protection, Health and Safety, Confidentiality and personnel policies and guidelines. I am very experienced in managing public service pressures.

I have a strong understanding and appreciation of the importance of delivering a high standard of customer service. I believe I demonstrate good organisational skills with the ability to work to manage conflicting priorities and meet tight deadlines. I continue to demonstrate an ability to organise, plan and co-ordinate tasks and those of others to meet business objectives. I have recently become more involved in key aspects of service delivery and transformation, supporting the leadership team in identifying business efficiencies and service improvements which I have really enjoyed. I have the necessary experience to support implementation of business continuity and resilience planning as part of the wider strategic council objectives.

I deputise for the senior leadership team on a range of tasks, including training new recruits, supporting the growth and development of the service, providing knowledgeable advice as to how services can be planned and developed within a performance driven environment. I currently audit call handlers’ interactions evidencing my ability to quality assure service delivery, providing critical reflection on calls to staff to ensure quality, efficiency, and accuracy to review how customer satisfaction is enhanced, and continuous service improvement and professional development. This role demonstrates my operational awareness of performance indicators, supporting the delivery to improve service, maximise performance and minimize customer wait times.

The longevity of my service with the Council demonstrates my commitment to the leadership team, evidencing of my ability to work with strength-based approaches to successfully negotiate best practice outcomes, however I would like to build on experience within health and social care environments to a new administrative challenge within a clinical setting. I am committed to taking on any training to further develop my administrative experience.



Kenzie Elliott

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