Kenneth ODOEMENE
Coventry
Summary
Customer Service Professional with a strong background in ICT and sales, offering over a decade of experience in delivering exceptional customer experiences. Proven ability to resolve customer issues efficiently, manage complaints with professionalism, and build long-term relationships through excellent communication and problem-solving skills. Adept at using CRM systems, handling high-pressure situations, and collaborating with teams to meet service targets.
Overview
14
14
years of professional experience
2008
2008
years of post-secondary education
Work history
Customer Relations Officer (University Placement)
Nupat Technologies
London
01.2024 - 06.2025
- Delivered customised customer experiences to build brand loyalty.
- Demonstrated excellent product knowledge, which resulted in 30% prospect conversion and achieved high customer satisfaction.
- Expanded investment portfolio through tailored business solutions and superior service delivery.
- Collaborated with the sales team to ensure a seamless customer experience.
- Delivered high-quality service, resulting in positive feedback from customers.
Head, Sales and Marketing Unit
Femab Properties Ltd
Lekki, Nigeria
01.2021 - 12.2022
- Led sales initiatives to achieve consistent 7% growth.
- Collaborated with management to develop customer-centric sales strategies.
- Worked with business development to create products aligned with client expectations.
Team Lead, Customer Service, Sales & Marketing
Femab Properties Ltd
Lagos
01.2020 - 01.2021
- Managed customer service operations, ensuring prompt resolution of issues and achieving above 60% customer satisfaction feedback
- Conducted contract reconciliation and contributed towards new product development.
- Trained and mentored staff to enhance service delivery and team performance.
- Handled complaints with calm and clear communication.
- Identified skill gaps within the team and organised relevant training sessions.
- Established guidelines for team operations, resulting in improved efficiency.
Team Lead, ICT and New Media Marketing Unit
Femab Properties Ltd
Lekki, Nigeria
01.2019 - 01.2020
- Developed digital marketing strategies that resulted in a 70% increase in market share.
- Trained staff on digital platforms for customer engagement.
- Created and managed a customer-focused website with live chat support.
- Implemented quality control measures leading to significant error reduction.
ICT System Analyst
Femab Properties Ltd
Lekki, Nigeria
01.2015 - 01.2019
- Delivered innovative ICT solutions aligned with business needs.
- Managed company website and social media for customer interaction.
- Supported marketing efforts with data analytics and CRM tools.
ICT Network Administrator
Aims Asset Management Ltd
Ikeja
01.2011 - 01.2014
- Provided technical support and resolved network issues efficiently.
- Maintained LAN systems and ensured optimal performance.
- Collaborated with teams to ensure smooth project execution.
Education
MSc - Project Management
University of Northampton
Northampton, Northamptonshire 06.2023 - 06.2025
Certificate - Data Analytics & Business Intelligence
Nupat Coding Academy
Lagos, Nigeria 03.2022 - 02.2023
Certificate - Digital Marketing Strategy & Planning
Piston & Fusion Business Academy
Lagos, Nigeria 06.2022 - 10.2022
Certificate - Strategic Brand Management
Tom Associates
Lagos, Nigeria 03.2020 - 09.2020
BSc - Library & Information Science
Imo State University
Owerri, Imo State 09.2002 - 08.2006
A-Levels -
Amuwo Odofin Boys Secondary School
Lagos, NigeriaSkills
- Customer Service Excellence
- Excellent Communication and Interpersonal Skills
- Complaint Handling and Conflict Resolution
- CRM Systems and Data Management
- Problem-Solving and Troubleshooting
- Team Collaboration and Leadership
- Adaptability and Multitasking
- ICT Support and Digital Marketing
- Sales Strategy and Customer Engagement
- Complaint escalation management
- Technical support provision
Affiliations
- Driving, Seeing Movies and playing football
Timeline
Customer Relations Officer (University Placement)
Nupat Technologies
01.2024 - 06.2025
MSc - Project Management
University of Northampton
06.2023 - 06.2025
Certificate - Digital Marketing Strategy & Planning
Piston & Fusion Business Academy
06.2022 - 10.2022
Certificate - Data Analytics & Business Intelligence
Nupat Coding Academy
03.2022 - 02.2023
Head, Sales and Marketing Unit
Femab Properties Ltd
01.2021 - 12.2022
Certificate - Strategic Brand Management
Tom Associates
03.2020 - 09.2020
Team Lead, Customer Service, Sales & Marketing
Femab Properties Ltd
01.2020 - 01.2021
Team Lead, ICT and New Media Marketing Unit
Femab Properties Ltd
01.2019 - 01.2020
ICT System Analyst
Femab Properties Ltd
01.2015 - 01.2019
ICT Network Administrator
Aims Asset Management Ltd
01.2011 - 01.2014
BSc - Library & Information Science
Imo State University
09.2002 - 08.2006
A-Levels -
Amuwo Odofin Boys Secondary School
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