Tallulah brown

My main duities here consist of

sourcing homes for new born to 21 yaer old adults

Creating good working relationships with external and internal providers

to ensure that the

Sourcing and placing young people in either foster care/ residential/ semi-independent placements based on their needs

· Negotiating costs with prospective providers to fail in line with council budgets

· Liasing with sw on regards to placincare package review g Yp

· Attending and arrange placement meetings/ strat meetings/ review meetings/ care package review meetings/ stability meetings

pre QA visits to homes that the council have not worked with before

ideally completed before the YP moves in

Full QA visits after the YP has moved in

· Uploading documents/ case notes

· Check ins - 24/72/ 1 week with Yp once in placement to see how they are doing

and this also allows for any issues to be dealt with ina toimely mannar to prevent potential break down of placement

· Sending IPA and waiting for them to signed

· Answering telephone making calls to providers social workers

· Maintaining duty box- This is one a month assigned to montior the duty inbox

and pick up any emergency homes that are needed for same day -

· Maintaining my own email tray and ensuring that it is organised

Working on own initiative and able to work effectively in a team when needed

New/ amend homes on mosaic - retainers / respite

For every yp placed HSR needs to be completed which deatils - where the yp was placed , previous placement details / costings /cla notifiactions /SPRF/Contract between provider and SS /welcome cards etc

Liasie with inhouse fostering when Homes are required for a foster carer

Liaise with finance in regards to payments for Providers / resipite/ retainers

• Maintained detailed records of client interactions, interventions, and outcomes for reporting purposes.
• Managed placement documentation, ensuring compliance with legal and institutional requirements.

· Receiving brokerage contact from triage workers and commissioning care packages for clients who are discharged from hospital

· On rare occasions if I can't find a provider to take a package of care then I have to go on the non DPS list and negotiate rates to adhere to the councils social funding rate and also send an email for authorisation to the head of service

· My duties also include ending packages of care

· Changing reablement to domiciliary which is long-term care

· Suspensions and restarts

· Decreases / increases in care packages

· Missing provisions

Managing the duty Reablement inbox and the referral inbox daily

liasing with fiance team if gthere was a disreprency with the costings then i would

log into the fiance szytems and recifty the fianaciol isisue and then send confirmation email to providers to let them know the outcome

filling out and sending contracts to providers to sign and send back and then i would forward on to relevant team for sign off

Attend meetings with social workers / providers /management/ fianace

• Collaborated with team members to achieve target results.
• Identified issues, analysed information and provided solutions to problems.
• Picked up additional tasks to aid team success.

whilst i worked in croydon council - i worked with two differnt teams -

I had a hand in introducing a new service into not only croydon ault services but also to the hospital discahge team that is reablement team

I was trained for two weeks prior to the launch of the new service and within the training weeks i shaowed reablenment officers on visits within the community after the patients had left hospital and had reablenet care packages in their homes - the visits were to ensure that they had the correct level of care and that their needs were met to help them reable back into the community

As a TRIAGE OFFICER my role was to triage referrals sent from hospitals , if ther was not enough information then the referral would be sent back to be corrected -

if the care packge was too much or not enough we would asses there needs - through lookingtalking to allocated sw , checking their medical history and frinding out whether they had family friends to help within the community and sometimes amend care package

· Updating case notes

· Restarting packages of care

· Ending packages of care

· Liaising with care providers to ensure package of care has started once sourced

· Sending confirmation emails to care providers / hospital discharge team and triage team with support plan attached

uploading documents liquid logic and writing acse notes

After reviewing referral we would send to brokerage team to source provider that could facilitate care within the home of that particular patient

i then went and worked as a BROKERAGE AND PLACEMENT OFFICER

sourcing packages of care for clients

that were dischraged from hositala nd also those that were already in the community but required emergency help

Creating graet woprking realtionships with external and internal providers

Collaborated with local agencies and organisations to address community safety concerns and implement preventative measures.

· Receiving brokerage contact from triage workers and commissioning care packages for clients who are discharged from hospital

· On rare occasions if I can't find a provider to take a package of care then I have to go on the non DPS list and negotiate rates to adhere to the councils social funding rate and also send an email for authorisation to the head of service

Ending packages of care

· Changing reablement to domiciliary which is long-term care

· Suspensions and restarts

· Decreases increases in care packages

· Missing provisions

· My role as a Social care advisor - consisted of

Receiving outbound and inbound calls in a professional manner

· Worked within the first response team dealing with safeguarding issues with vulnerable adults.

Reviewing safegurading emails from the metropliton [police and sign posting to relevant teams based on urgency of cases

· Updating spreadsheets regularly with current information

· Maintained feedback forms

· Signposting queries via telephone and email

· Completing adult referrals via the telephone ( care act assesments / carer act assesments - assesments for equipment

• Managed complaints with calm, clear communication and problem-solving.
• Engaged with customers to better understand needs and deliver excellent service.
• Built and maintained courteous and effective working relationships.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.

During my time as business support officer with the reablement team my job consisted of

· Uploading Hospital Referrals onto the main systems and alerting managers to triage.

· Updating spreadsheets regularly with current information

· Receiving outbound and inbound calls in a professional manner and dealing with enquires as they arise.

· Liaising with hospitals and care agencies to ensure that patients are being discharged with appropriate care and or equipment that is acquired.

· Attending Team Meetings

· Regular organising of the email box to ensure matters are dealt with appropriately .

· I have worked alongside the brokerage team in regards to 2 to ensuring that purchase orders are being extended for care agencies in order for them to continue their services

· I also maintained reablement feedback forms this consisted of sending care agencies and feedback forms so that if there was a change in the care plan that these issues were addressed with the correct team

· Also I was taking phone calls from general public ,hospitals and other teams - dealing with enquiries and finding a solution to the issues raised.

· Training new members of staff and insuring that I support them in all areas of their roles.

· Maintaining the email box of reablement and dealing with enquiries from hospital updates and care provider issues-

· Signposting queries via telephone and email

· Worked within the first response team dealing with safeguarding issues with a vulnerable adults.

· Completing adult refferals from general public in regards to their current care needs or equipment required.

• Coordinated fast, accurate clerical work for forms, files and general data entry.
• Built strong relationships with staff on various levels, confidently communicating and working collaboratively.
• Established clear procedures for team work, document tracking and data reporting.
• Assisted associated departments with clerical and administrative support.

This was a very varuied role and i lewarnt alot about suits , fabrtics , sizes. and cuts

Throughout my time at Moss bros I learnt the infamous Tailor me process - this involves sizing the customer using a block model cut either a slim fit. tailored fit or regular fit and which every cut fits the customer - i would then take the suit measure the lenth of the sleeves of the jacket the lenght of the body of the jacket and the width of the jacket - trousers it would be the waist and leg length then i would input these measurements into the system and then continue to ask the customer a list of questions whilst handing buttons ,fabric for suit/ and inside of jacket and whether they want the suit peronalised - once i have gathered all the information i would ak for their personal deatils and let them know when they can pick up their suit -

i also sold suits from the rracks and on ocassion would be required to pin a jacket or trousers in acse they required a alteration

I also worke on the tills

in the stockroom to take deliveries

and re organise the stockroom when new stock arrived

I also was asked to go to other stores and re organise their stockrooms as my work

was benefical to the company and i had great feedback from area mangers

I also would train new starters

whilst i worked here i also studied and completed a diploma level 4 in garment technology which i was very proud of and this helped me immensleywithin my role

i also did some work exoperience for my course with the garment technology department of Moss bros

• Resolved customer queries using active listening and problem-solving skills.
• Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
• Shared new products and promotions with customer to encourage sales.
• Kept shelves neat, clean and organised through visual merchandising.
• Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
• Met sales targets through proactive promotion and excellent customer service.
• Replenished items and organised displays to keep stock looking professional.
• Delivered exceptional service by understanding customer needs and exceeding expectations.
• Handled customer complaints with professionalism, working towards fair and swift resolutions.
• Provided exceptional customer service, addressing queries and concerns with patience and understanding.