Kenneth Ntangu
City of London,England
Summary
Bilingual professional with a degree in Sports Studies and experience in aviation, transport, security, retail, and hospitality. Fluent in English and French, with strong communication and interpersonal skills developed through working in fast-paced, customer-facing environments. Experienced in handling difficult conversations, resolving conflict, and enforcing policies in a calm, fair, and professional manner. Confident building positive relationships with people from a wide range of backgrounds while maintaining high standards of customer service, teamwork, and professionalism under pressure.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work history
Revenue Protection
Greater Anglia
Stansted Mountfitchet, Essex
2025.11 - Current
- Conducted ticket inspections and ensured compliance with railway fare regulations.
- Issued Penalty Fares and explained enforcement decisions clearly, professionally, and respectfully.
- De-escalated challenging situations while maintaining a calm and professional approach.
- Investigated suspected fare evasion and supported revenue protection operations.
- Delivered excellent customer service by assisting passengers with ticketing enquiries and travel information.
Airport Security
MAG
Stansted, Essex
2024.01 - 2025.11
- Carried out passenger and baggage screening in line with aviation security regulations.
- Maintained a safe and secure environment while ensuring compliance with airport procedures.
- Communicated effectively with passengers to resolve queries and explain security requirements.
- Worked collaboratively with colleagues to maintain efficient security operations.
- Remained calm and professional when dealing with challenging situations and high passenger volumes.
Customer service representative
Marks & Spencer
Stansted Mountfitchet, Essex
2022.05 - 2024.01
- Delivered high standards of customer service in a busy retail environment.
- Resolved customer enquiries and complaints professionally and efficiently.
- Maintained accurate cash handling and operated tills in line with company procedures.
- Assisted customers with product enquiries and recommendations.
- Verified identification for age-restricted purchases and ensured legal compliance.
Education
BSc (Hons) - Sports Studies (2:1)
University of Hertfordshire
Hatfield 2019.10 - 2023.06
Skills
- Conflict resolution and De-escalation
- Interpersonal Communication
- Policy Enforcement and Regulatory compliance
- Customer service and Public engagement
- Handling Difficult Conversations
- Decision-Making Under Pressure
Languages
English
Native
French
Fluent
Hobbies
Strength training, travelling, reading, and personal development.
Timeline
Revenue Protection
Greater Anglia
2025.11 - Current
Airport Security
MAG
2024.01 - 2025.11
Customer service representative
Marks & Spencer
2022.05 - 2024.01
BSc (Hons) - Sports Studies (2:1)
University of Hertfordshire
2019.10 - 2023.06