Kenneth Harper
Fareham
Summary
Experienced gas breakdown engineer with over 30 years in diagnosing, repairing, and maintaining domestic gas appliances. Demonstrated ability to achieve first-time fixes and possess excellent fault-finding skills. Recognized for delivering outstanding customer service and ensuring client satisfaction.
Overview
34
34
years of professional experience
1
1
Certification
Work history
Senior Breakdown and Service Engineer
LW Gas
2021.01 - 2026.03
- Attended domestic gas breakdowns, diagnosed and repaired boilers and heating systems to restore heating functionality for customers
- Achieving consistently high first-time fix rates
- Completed digital job reports and safety documentation, ensuring compliance and accuracy for future reference
- Provided clear advice to customers on repairs, replacements, and system care, enhancing customer understanding and satisfaction
- Worcester Bosch accredited Installer
- Training apprentices on practical skills and safety requirements to aid in passing their final exams.
- Supported junior colleagues by providing guidance and assistance in their daily tasks and responsibilities.
Gas Service Engineer
Gas Craft
2010.01 - 2021.01
- Executed sub-contracting projects for Homeserve
- Conducted fault-finding, repairs, and servicing of domestic gas appliances to ensure safety and reliability
- Responded to emergency breakdowns promptly to minimise disruption for customers
- Assisted engineers with technical tasks to enhance overall efficiency of operations
Gas Engineer
1st Saxon
2007.01 - 2010.01
- Installed gas central heating systems and performed boiler changes to ensure safe and efficient heating solutions for customers
Gas Service Engineer
1st Response
2005.01 - 2007.01
- Carried out fault-finding, repairs, and servicing of domestic gas appliances
- Responded swiftly to emergency gas appliance breakdowns at residential properties
Gas Service Engineer
British Gas
1992.01 - 2005.01
- Completed a 3-year apprenticeship in the field, gaining hands-on experience.
- Carried out fault-finding, repairs, and servicing of domestic gas appliances
- Responded to emergency breakdowns
Skills
- Excellent fault finding skills and electrics knowledge
- Domestic boilers (combi, system & heat-only)
- Central heating systems & controls
- Gas safety inspections & compliance
- First-time fix performance
- Customer communication & advice
- Paperwork & digital job reporting
- Working independently or as part of a team
Certification
- ACS Qualifications:
- CCN1
- CENWAT
- CKR1
- HTR1
- Warm air
- Unvented
- Full clean UK Driving Licence
Timeline
Senior Breakdown and Service Engineer
LW Gas
2021.01 - 2026.03
Gas Service Engineer
Gas Craft
2010.01 - 2021.01
Gas Engineer
1st Saxon
2007.01 - 2010.01
Gas Service Engineer
1st Response
2005.01 - 2007.01
Gas Service Engineer
British Gas
1992.01 - 2005.01