Terry Troncone
Woolwich,London
Summary
Multi-skilled Engineering Manager with experience in lifecycle project coordination. Builds constructive supplier and stakeholder relationships for productive operations. Leads and motivates teams to achieve targets and deliver high-quality output. Organised Maintenance Manager skilled in staff and resource coordination for productive client services. Keen problem-solver with electrical and mechanical expertise for reliable issue resolution.
Overview
27
27
years of professional experience
Work history
Assistant Engineering Manager
Four Seasons Hotel
Park Lane, london
09.2021 - Current
- I am currently working as the assistant manager of the engineering department with my direct report being the European regional director of engineering
- I am responsible for some 200 rooms, all of the back of house areas and function rooms with in this 5* hotel.
- I take care of day to day tasks of the department and I direct a team of 8 day staff and 8 shift engineers which are made up of room techs, building techs, painters, electricians plumbers and 2 supervisors, my job encompasses all of the water treatment & hygiene, creating and ensuring all ppm schedules are up to date and added to where necessary, ensuring all plant is kept in optimal condition all the while attending to various guest requests, to assist in this I use the HOTSOS system and BEMS that has been implemented by the hotel
- I am very pro active and can always be seen around the hotel assisting my team where needed, I am also responsible for over seeing and booking our approved contractors for the hotel as well as sourcing new contractors where required.
- I head up for my department the PWT food and hygiene audit programme which consists of weekly meetings with hod's and directors to construct and carry out a clear progression line for all food and hygiene with in the kitchens of the hotel, I am also a key member from engineering who takes part in the ESG group, which is made up of hod's and directors and we have a weekly meeting to discuss opportunities and ideas on how to improve our own environmental sustainability and governance with in the hotel.
- Due to ongoing refurbishment works I have been the face of engineering for all meetings that take place in the hotel, with the exception of only pc meetings.
- I have challenged existing processes to initiate meaningful change, securing long-term benefits to productivity.
- Evaluated performance of teams and individuals, offering detailed feedback to drive improvement.
- Managed planning and execution of Planned Preventative Maintenance (PPM) to minimise production disruption and machine downtime.
- Granted holiday requests and scheduled shifts strategically in line with operational needs.
- Supported and implemented automation in strategic areas, helping to cut long-term costs and increase site efficiency.
- And with all of the above I have become an established and highly valued part of the engineering team, visibly helping to increase not just the performance of the team and hotel but also the morale of the staff who work with me.
Chief Engineer
Royal Garden Hotel
Kensington, LND
10.2020 - 09.2021
- Directly responsible for day-to-day operations of the engineering department, and the management of a team of fourteen multi-skilled Tradesmen
- Using the Know-cross PPM system, I have full responsibility for the Planned Preventative Maintenance for this four star 396 room property.
- I report directly to the Director of Engineering, and General Manager regarding operations.
- I have the additional responsibility currently working with the Director of Engineering on the forthcoming room and public area refurbishment.
- I am currently working on a £1.6 million project with external consultants on the design and replacement of the chilled water pipework replacement for the whole building.
- Further responsibility for Water Treatment and Hygiene, Health & Safety, and Compliance for the property, and closely working with the H&S Manager to ensure the building is fully covered.
- Provided astute technical advice and support to all engineers to ensure accurate, timely completion of the required tasks at hand.
HVAC Engineer (supervisor
Claridge's Hotel
London
- When I joined Claridge's Hotel I started work in the rooms and the plantrooms, my work load would change from a simple tap fault to more technical issues within the plantrooms.
- I was quickly promoted after 6 months of service to become the
- Back Of House Supervisor where it is my duty to ensure all health and safety policies/compliances are adhered to, all paperwork is present and correct and that our 9daytime engineers, 6 shift engineers and 3 decorators are all completing works in a timely and efficient manner
- Some of my other duties include overseeing the water treatment and management programme of the entire hotel, something which comes relatively easy to me given my past history with in the industry, I maintain control of the monthly budget with spending on tools/materials and outside contractors, I also maintain the work rota when it comes to holidays and sick leave, often having to juggle engineers to best suit the needs of the hotel.
Mechanical Technician
Kings College London
Camberwell
02.2016 - 10.2018
- My primary roles included all major plant room maintenance, pump changes, motor replacements, belt and filter changes, AHU servicing and water treatment, including but not limited to legionella management and "dead leg" removal as well as hot and cold-water sterilisations
- I have also covered emergency light testing and fire alarm testing as part of the planned preventative maintenance (ppm) schedules.
Plumber, Mechanical Technician
TT Plumbing and Heating
London, City of London
06.2012 - 02.2016
- I spent some years being self-employed and working on behalf of a few selected builders whom I would be responsible for all of the 1st and 2nd fix plumbing and heating, this more often than not meant working to strict budgets and deadlines.
Mobile Plumbing Technician
Dyno Plumbing
Beckenham
06.2008 - 06.2010
- My role at Dyno-Plumbing was extremely client facing and demanding at times, customers were often experiencing emergency plumbing situations and in turn would require myself to be very timely and accurately diagnosing and repairing faults, the position required a calm demeanour under pressure which I feel I delivered effortlessly.
Water Treatment Technician
Fielder Technical Services
06.2004 - 06.2008
- As a time served plumber my transition into water treatment was quick and smooth, I quickly progressed to leading a team of engineers on large commercial sites across London,
- I would be responsible for overseeing all hot and cold water sterilisations and ensure they were carried out correctly and that all paperwork was present and correct, I was responsible for all chemical cleans on LTHW, Chilled and Hot water systems as well as being responsible for all of the legionnaires management and water sampling for laboratory testing.
Plumber
Advanced Heating & Plumbing
Sidcup
- This is where my passion for mechanical works started, I completed a full apprenticeship and gained all my qualifications while working for advanced heating
- Day to day works varied greatly from a simple tap washer change or a blocked WC to fitting entire heating systems and gas installation.
Education
Completed A 3-year Nvq Course For Plumbing Heating And HVAC - Mechanical And HVAC
Bexley College
London1998
High School Diploma -
Kendal Manor Technology College
1995
Skills
- PLUMBING, HEATING, HVAC, LTHW, Sprinkler Systems & Hydrants
- I have sound knowledge of all things building related, from painting to electrics to
- Fire safety systems
- Excellent fault finding and diagnosing skills
- Computer literate
- People Management, I am a motivator and I have what I consider to be great Leadership skills
- No 2 people or problems are the same so I embrace this and welcome it
- Analytical problem-solving
- Forward-thinking mindset
- Workflow planning
- Strategic planning
Languages
English
Native
Timeline
Assistant Engineering Manager
Four Seasons Hotel
09.2021 - Current
Chief Engineer
Royal Garden Hotel
10.2020 - 09.2021
Mechanical Technician
Kings College London
02.2016 - 10.2018
Plumber, Mechanical Technician
TT Plumbing and Heating
06.2012 - 02.2016
Mobile Plumbing Technician
Dyno Plumbing
06.2008 - 06.2010
Water Treatment Technician
Fielder Technical Services
06.2004 - 06.2008
HVAC Engineer (supervisor
Claridge's Hotel
Plumber
Advanced Heating & Plumbing
Completed A 3-year Nvq Course For Plumbing Heating And HVAC - Mechanical And HVAC
Bexley College
High School Diploma -
Kendal Manor Technology College
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