Kenai Rose
Burnley,Lancashire
Summary
Dedicated professional with a strong foundation in customer service and cash handling, complemented by technical proficiency and conflict resolution tactics. Demonstrates exceptional attention to deadlines, adaptability, and flexibility in dynamic environments. Committed to fostering positive customer relations through friendly communication, patience, and empathy.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Team member
Greggs PLC
Burnley, Lancashire
2025.10 - Current
- Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
- Implemented loss prevention measures, reducing instances of theft.
Team member
Greggs PLC
Hull, Kingston upon Hull
2022.01 - 2025.10
- Achieved efficient workflow with proper time management.
- Optimised inventory control for streamlined operations.
- Improved team communication by organising weekly meetings.
- Conveyed product information effectively to customers, promoting sales.
- Upheld company policies strictly, fostering a compliant work environment.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Handled difficult customers, resulting in conflict resolution.
Education
GCSEs -
The Derby High School
Bury /2014 - /2019
Level 2 Professional Cookery
Bury College
Bury /2019 - /2020
A-Levels - Y034 - Psychology, Social Science and wellbeing Access Module
The Open University
/2023 - /2024
Psychology, Psychotherapy and Counselling BSc (Hons)
University Of Lancashire
/2025 -
Skills
- Technical proficiency
- Attention to deadlines
- Adaptability and Flexibility
- Cash handling
- Customer Service
- Customer relations
- Conflict resolution tactics
- Friendly communication
- Patience and empathy
Affiliations
- Writing Stories
- Cycling
- Rock Climbing
Certification
Certificate of Continuing Professional Development - The Impact of Volunteering workshop
Languages
English
Native
Accomplishments
Prefect in Year 11 at High School
Attended Junior Master chef in Highschool, performed at Bury College
Timeline
Team member
Greggs PLC
2025.10 - Current
Team member
Greggs PLC
2022.01 - 2025.10
GCSEs -
The Derby High School
/2014 - /2019
Level 2 Professional Cookery
Bury College
/2019 - /2020
A-Levels - Y034 - Psychology, Social Science and wellbeing Access Module
The Open University
/2023 - /2024
Psychology, Psychotherapy and Counselling BSc (Hons)
University Of Lancashire
/2025 -