Kemal Ertas
Chessington,Chessington
Summary
Accomplished Head Chef with 7 years of experience. Strictly monitors kitchen activities and maintains food safety and hygiene standards. Offers strong organisational and leadership skills. Specialises in British,Turkish cuisine. Talented Head Chef with sound knowledge of food preparation and restaurant management. Solid understanding of managing personnel activity in hospitality industry. Exceptional communication skills with ability to give clear instructions to subordinates. Organised and reliable with outstanding menu creation capabilities. Successful culinary professional with expertise in team and operations management. History maintaining high kitchen standards and exceeding expectations for food quality, safety and style. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
30
30
years of professional experience
6
6
years of post-secondary education
Work history
Head chef
Nazo Ltd Cafe Verde
Teddington, Richmond upon Thames
2021.03 - Current
- Monitored linework processes to maintain consistency in quality, quantity and presentation.
- Incorporated customer feedback in experimentation and creation of new signature dishes.
- Planned promotional menu additions based on seasonal pricing and availability, minimising kitchen spending.
- Prepared selected dishes and ingredients in advance, improving efficiency during peak service hours.
- Hired, managed and trained kitchen staff, maintaining competent service teams.
- Meticulously checked delivery contents to verify product quality and quantity.
- Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
- Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Trained junior chefs in required culinary techniques, improving overall kitchen productivity and performance.
- Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
- Maintained well-organised mise en place, ensuring efficient and consistent kitchen workspaces.
- Prevented cross-contamination by thoroughly cleaning and sanitising utensils, pans and surfaces.
- Arranged regular equipment maintenance and servicing, maintaining functional kitchen machinery.
- Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
- Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
Head chef
Dock Chicken
Tilbury, Essex
2020.02 - 2020.10
- Monitored linework processes to maintain consistency in quality, quantity and presentation.
- Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
- Meticulously checked delivery contents to verify product quality and quantity.
- Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Trained junior chefs in required culinary techniques, improving overall kitchen productivity and performance.
- Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
- Prevented cross-contamination by thoroughly cleaning and sanitising utensils, pans and surfaces.
- Collaborated with catering teams to create fresh, delicious meals for large events serving up to [Number] guests.
- Arranged regular equipment maintenance and servicing, maintaining functional kitchen machinery.
- Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
- Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
Team leader, sales operations
Bay yapi
Istanbul Kartal, Istanbul Turkey
2016.08 - 2020.01
- Optimised Salesforce database to maintain well-organised data and improve team efficiency.
- Recognised and rewarded high performance within team, increasing productivity by [Number]%.
- Motivated team members to exceed [Timeframe] sales targets by [Number]%.
- Maintained advanced SaaS sales knowledge to facilitate excellent customer service by researching industry trends.
- Closely monitored sales performance, reporting on metrics including conversion and churn rates to establish areas of improvement.
- Customized promotional strategies to meet needs of different clients, products and services.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Conducted performance reviews and created action plans to drive team improvements.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of [Product or Service].
Sales assistant
Led Depot Ltd
Fulham, Hammersmith and Fulham
2010.02 - 2016.06
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Worked energetically to maintain efficient operations during peak trading hours.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Received and processed product returns.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Updated product labelling and promotional pricing.
- Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements.
- Built lasting relationships with clients through customer service interactions.
Head chef
Village Cafe
Harefield, Hillingdon
2008.02 - 2011.12
- Monitored linework processes to maintain consistency in quality, quantity and presentation.
- Incorporated customer feedback in experimentation and creation of new signature dishes.
- Planned promotional menu additions based on seasonal pricing and availability, minimising kitchen spending.
- Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
- Hired, managed and trained kitchen staff, maintaining competent service teams.
- Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
- Trained junior chefs in required culinary techniques, improving overall kitchen productivity and performance.
- Prevented cross-contamination by thoroughly cleaning and sanitising utensils, pans and surfaces.
- Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
- Arranged regular equipment maintenance and servicing, maintaining functional kitchen machinery.
- Obtained fresh ingredients from local farms, maximising kitchen sustainability.
- Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
Sales assistant
Ertas Constraction
Erzurum, Erzurum Turkey
1996.02 - 2007.03
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Sales assistant
Nenehatun Pharmacy
Erzurum, Erzurum Turkey
1994.03 - 1999.02
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Received and processed product returns.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
Education
bachelor - Agricultural Engineering
Ataturk University
Erzurum Turkey 1990.02 - 1996.01
Skills
- Engaging leadership style
- Grilling
- Fine-dining expertise
- Employee training and development
- Ingredient selection
- Equipment maintenance
- Cost reduction
- Food preparation
- Kitchen management
- Food spoilage prevention
- Forecasting and planning
- Process improvements
Languages
English
Advanced
Turkish
Native
Timeline
Head chef
Nazo Ltd Cafe Verde
2021.03 - Current
Head chef
Dock Chicken
2020.02 - 2020.10
Team leader, sales operations
Bay yapi
2016.08 - 2020.01
Sales assistant
Led Depot Ltd
2010.02 - 2016.06
Head chef
Village Cafe
2008.02 - 2011.12
Sales assistant
Ertas Constraction
1996.02 - 2007.03
Sales assistant
Nenehatun Pharmacy
1994.03 - 1999.02
bachelor - Agricultural Engineering
Ataturk University
1990.02 - 1996.01