Kelvin Gitungo
Rainham,United Kingdom
Summary
Ambitious and detail-oriented finance graduate with a Master’s degree in Banking and Finance (Distinction) from the University of Essex. Over 2 years of experience in accounts management, risk analysis, and customer service. Adept at data analysis, financial strategy, and process improvements. Seeking to contribute analytical and leadership skills to a dynamic graduate programme, with a focus on innovation and professional growth.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer success and service delivery Specialist
City Box
London, Essex
11.2023 - 01.2025
- Enhanced customer satisfaction by tailoring solutions to meet individual needs, resulting in a 15% increase in client retention.
- Provided actionable insights on customer feedback to refine service offerings.
- Delivered excellent service by adapting to diverse and evolving customer requirements.
- Ensured compliance with company policies and procedures.
Accounts Administrative Supervisor
Megnet Auto
01.2019 - 08.2022
- Improved budget efficiency by implementing data-driven recommendations, reducing operational expenditures.
- Streamlined inventory management, ensuring timely procurement and minimising delays.
- Prepared detailed financial reports for senior management to inform strategic decisions.
- Developed and managed staff schedules, optimising resource allocation for peak productivity.
Intern - Financial Accounts Assistant
Nairobi City Council
07.2016 - 10.2016
- Conducted comprehensive financial research to support budgeting projects.
- Shadowed senior accountants to gain insights into financial reporting and compliance.
- Delivered projects within deadlines, showcasing excellent time management and teamwork.
Education
Master of Science - Banking and Finance
University of Essex
Colchester, Essex 10.2022 - 04.2024
Bachelor of Science - Commerce and Finance
KCA University
Diploma - Banking and Finance
Mount Kenya University
Skills
- Financial Analysis and Reporting
- Risk Strategy and Management
- Data Analytics (Certification in Progress)
- Portfolio and Investment Management
- Process Improvements and Automation
Technical Skills
- Effective Communication
- Problem-Solving
- Team Leadership and Collaboration
- Time Management
Soft Skills
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Languages
English
Swahili
Certification
Data analytics - (Expected Completion: March 2025)
Project Management. - (Expected Completion: April 2025)
Extracurricular Activities and Interests
- Volunteered in university-led financial literacy programs for underprivileged communities.
- Active participant in professional development workshops focusing on fintech and banking innovations.
- Enthusiast of global travel and cultural exchange, fostering adaptability and an international outlook.
References
References available upon request.
Timeline
Customer success and service delivery Specialist
City Box
11.2023 - 01.2025
Master of Science - Banking and Finance
University of Essex
10.2022 - 04.2024
Accounts Administrative Supervisor
Megnet Auto
01.2019 - 08.2022
Intern - Financial Accounts Assistant
Nairobi City Council
07.2016 - 10.2016
Bachelor of Science - Commerce and Finance
KCA University
Diploma - Banking and Finance
Mount Kenya University
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