STEPHANIE ADABANYA

• Customer Relationship Management - Act as primary service management contact for clients and internal stakeholder
• Project Management - Prepare and Initiate kick-off meetings, co-ordination and execution of monthly, quarterly, and annual Service Review Meetings, face to face and remotely, in accordance with provisions of Service Level Agreement and Service Schedule
• Effective communication with clients and across organizational boundaries - from engineers through to senior managers - getting things done, make things happen
• Managed RAID successfully, governing milestones and noting adherence in line with project plans.
• End to end ‘once off' job management - Perform scoping of engagements on services such as vulnerability assessment, penetration tests, SOC, regulatory services such as PCI DSS, ISO 27001, 22301, 20000, NDPR etc
• Defined risk profiles for each project and prepared contingency plans to minimise business risk.
• Service Review - coordinating and leading appropriate service review meetings to review performance, address issues and plan future service developments
• Supervised various direct reports with daily support, regular goal-setting and appraisals.
• Used project management tools and techniques for positive, successful outcomes.

Key Achievements:

• Planned and coordinated over 100 projects annually resulting in increased revenue for the company.
• Recognized by management for handling several types of cybersecurity projects at the same time delivering outstanding results
• Enhanced Information security processes, implementing across department for increased productivity and profits.

• Planned, controlled and managed the day-to-day operational aspects of the project including scope, schedule, and budget
• Drove Scrum framework as an organizational wide initiative within the team
• Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage the project team
• Communicated regularly with clients to understand their requirements and expectations for the project outcome
• Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.

Key Accomplishment

Completed the Esquire 003 Web App Project on time and within budget

• Built and cultivated long-term quality relationships with over 80 clients by addressing needs and providing superior customer service
• Key Account Management - Achieving high level of Customer Satisfaction and retention, producing and enacting recovery action plans if service delivery is not meeting expectations
• Attending presales and post-sales client calls
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
• Planning and Presenting reports on account progress, goals and quarterly initiatives to share with team members and management
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
• Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment
• Coordinated with technical departments and vendors for timely delivery of Information security services
• Key Achievements
• Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 35%
• Completed daily outbound calls, up to 20 hours per day.

• Maintained excellent client satisfaction by regularly updating clients on project progress
• Shadowed Senior Project Managers to obtain extensive expertise on best practices and develop new skills
• Directed all activities within projects, including priority management, coordinating tasks and assigning workload
• Ensured project teams stayed on track to meeting project targets by closely monitoring operations and checking in on progress regularly
• Validated project feasibility by developing Proof of Concept (POC) and service prototypes
• Created and delivered tailored roadmaps, constantly evolving company technical capabilities and performance levels

Key Achievements

• Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of stalled projects
• Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.