Kelsey Mansfield
Reading,West Berkshire
Summary
Experienced in the field of leisure, with a positive and energetic attitude towards the job, with a focus on creating engaging and safe environments for both customers and co workers, with a strong emphasis on teamwork. Skilled in managing facilities to enhance user satisfaction and able to foster welcoming atmosphere through strong interpersonal and organisational abilities.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Recreational assistant
Everyone Active
Reading, West Berkshire
08.2023 - Current
- Managed equipment, ensured proper usage and care.
- Handled first aid situations efficiently ensuring participant's safety.
- Provided information about facilities and services to enhance user experience.
- Conducted routine inspections, ensured operational standards were met in facilities.
- Confident when answering the phone whether making bookings or answering customers questions etc.
- Upheld facility rules, promoted safe practices amongst users.
- Assisted customers to ensure satisfaction and comfort.
- Ability to work very flexible hours when helping cover hours.
- Greeted guests, provided exceptional customer service experience.
- Maintained cleanliness for a comfortable and healthy environment.
- Monitored fitness areas for maintaining order and safety.
- Set up equipment for various sports-related activities.
- Created a warm, welcoming environment for users by providing a superior level of customer service.
- Guaranteed safety of facility, performing regular inspections and promptly escalating potential issues to the duty manager.
- Welcomed new and returning clients, cultivating inclusive space.
- Demonstrated safe equipment use for minimised risk of injury or damage.
Education
GCSEs - Mathematics, English lit. and Lang., Combined higher tier science, History, Geography, Spanish
Denefield School
Reading 09.2019 - 06.2023
A-Levels - Spanish, Geography, History
Denefield School
Reading 09.2023 - 06.2025
Skills
- Safety prioritisation
- Knowledge of disability inclusion
- Sportsmanship encouragement
- Equipment maintenance understanding
- Resilience building
- Leisure facility management
- Health awareness
- Child-Friendly approach
- Hazard identification
- Hygiene and sanitation standards
- Heavy lifting
Affiliations
- Football ( Purley Jubilee FC for 5 years and Barton Rovers for 2)
- Weightlifting ( Approximately 2 years)
- Running (a combination of 5km and 10km runs over the past year)
- Watching football ( watching West Ham live with friends and family)
Accomplishments
Multiple 'players player of the year' and 'managers player of the year' for previous football clubs
Multiple character awards during school for 'resilience' and 'ambition' etc.
Consistent improvement in the gym and running
Passing of my driving theory
1 day first aid certificate
Languages
English
Native
Spanish
Upper intermediate
References
References available upon request.
Timeline
A-Levels - Spanish, Geography, History
Denefield School
09.2023 - 06.2025
Recreational assistant
Everyone Active
08.2023 - Current
GCSEs - Mathematics, English lit. and Lang., Combined higher tier science, History, Geography, Spanish
Denefield School
09.2019 - 06.2023
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