Kelsey Johnson
Grays,Essex
Summary
Reliable, hard-working Team Leader with 6 years of experience in busy office environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Team leader
Right choice insurance
2018.08 - Current
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Recognised exceptional individual performance for improved motivation.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Led performance reviews and tailored employee feedback to facilitate professional development.
Sales assistant
House of Fraser
2016.10 - 2018.07
- Maintained knowledge of products and features to provide recommendations to customers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Volunteer
The Hathaway academy
2017.01 - 2017.05
Education
BTec 90 credit Level 3 diploma in business studies & Business in the law sector -
Palmers College
2016.09 - 2018.04
Achieved GCSE'S: 6 B – C’S including English Science and Mathematics - undefined
The Gateway Academy
2011.01 - 2016.04
Skills
- Key Performance Indicator (KPI) management
- Concise time management
- Team supervision
- Customer relationship management
- Superior communication skills
- Employee performance reviews
- Team development strategies
- Communication skills
- Problem-solving
- Team building
- Leadership
References
References available upon request.
Timeline
Team leader
Right choice insurance
2018.08 - Current
Volunteer
The Hathaway academy
2017.01 - 2017.05
Sales assistant
House of Fraser
2016.10 - 2018.07
BTec 90 credit Level 3 diploma in business studies & Business in the law sector -
Palmers College
2016.09 - 2018.04
Achieved GCSE'S: 6 B – C’S including English Science and Mathematics - undefined
The Gateway Academy
2011.01 - 2016.04