Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Kelly Tolley

Lincoln,Lincolnshire

Summary

Dedicated professional with expertise in customer relationship management systems and virtual communication, ensuring discretion and confidentiality in all interactions. Demonstrates exceptional attention to detail and proficiency in order processing, maintaining office records, and telephone etiquette. Strong written and verbal communication skills support effective collaboration and enhance organisational efficiency. Committed to leveraging skills for continued career growth within dynamic environments.

I'm a dedicated and approachable person with years of experience in retail travel spent with Lincolnshire Co-op.

I thrive in customer-facing roles where I can make a real difference to someone's day, whether that's helping them plan the perfect holiday to ensuring the office runs smoothly on a daily basis.

I am an exceptionally organized person and I have excellent written and verbal communication skills and enjoy working as part of a team, supporting colleagues and under my own initiative.

Overview

23
23
years of professional experience
2027
2027
years of post-secondary education

Work history

Travel Consultant and Assistant Manager

Lincolnshire Coop Travel
Lincoln, Lincolnshire
01.2003 - Current
  • Developed strong relationships with tour operators.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Provided support to manager during audits, ensuring accurate reports.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Facilitated smooth travel experiences by coordinating and booking all aspects of domestic and international itineraries.
  • Coordinated emergency support services during unexpected disruptions or changes in travel plans to ensure client safety and comfort.

Education

GCSEs -

Priory City of Lincoln Academy
Lincoln, Lincolnshire
09.1997 - 06.2002

NVQ Level 2 - Travel and Customer services

LAGAT
Lincoln, Lincolnshire
01.2003 - 03.2004

NVQ Level 3 - Leadership and Management

OFQUAL
Lincoln

Skills

  • Customer relationship management systems
  • Virtual communication
  • Discretion and confidentiality
  • Attention to Detail
  • Order processing
  • Telephone etiquette
  • Maintaining office records
  • Written and verbal communication

Affiliations

In my spare time I enjoy reading, listening to music and going on travel adventures with family. I enjoy socialising with my family and friends. I am also part of a car racing organization which I do with family.

Timeline

Travel Consultant and Assistant Manager

Lincolnshire Coop Travel
01.2003 - Current

NVQ Level 2 - Travel and Customer services

LAGAT
01.2003 - 03.2004

GCSEs -

Priory City of Lincoln Academy
09.1997 - 06.2002

NVQ Level 3 - Leadership and Management

OFQUAL
Kelly Tolley