Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Kelly Roast

Store Manager
Bexhill,East Sussex
Kelly Roast

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
years of professional experience
1
year of post-secondary education

Work History

Costa Coffee
Bexhill-on-Sea, East Sussex

Store Manager
07.2020 - Current

Job overview

  • Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
  • Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
  • Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
  • Improved store operations by harnessing sales data and customer feedback.
  • Led and motivated sales teams to consistently meet and exceed monthly sales goals.

Costa Coffee
Tenterden, Kent

Assistant Manager
07.2015 - 06.2018

Job overview

  • Built customer relationships with consultative sales approach.
  • Trained staff on best practices to achieve optimal productivity.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

Self employed
Middlesex

Carer
12.2008 - 06.2015

Chez Gerard
Heathrow, Hillingdon

Assistant Manager
01.2001 - 11.2008

Job overview

  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on best practices to achieve optimal productivity.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.

Education

Hastings college

Access to higher education from nursing and healthcare professions
09.2014 - 07.2015

Skills

  • Transformational leadership
  • Engaging leadership style
  • Customer relations
  • Revenue growth
  • Outstanding communication skills
  • Team-orientated

Languages

English
Fluent
Availability
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Timeline

Store Manager

Costa Coffee
07.2020 - Current

Assistant Manager

Costa Coffee
07.2015 - 06.2018

Hastings college

Access to higher education from nursing and healthcare professions
09.2014 - 07.2015

Carer

Self employed
12.2008 - 06.2015

Assistant Manager

Chez Gerard
01.2001 - 11.2008

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Kelly RoastStore Manager