Kelly Price

• Reduced delivery times for improved operational efficiency.
• Checked vehicle before each trip to ensure mechanical issues were identified early.
• Assisted warehouse team with stock management, improving overall operational efficiency.
• Kept up-to-date knowledge of road network changes, avoiding unnecessary delays in delivery schedules.
• Coordinated delivery schedules for optimum time management.
• Provided excellent customer service, enhancing company reputation.
• Communicated effectively with dispatch team to ensure timely deliveries.
• Partook in training sessions regularly improving knowledge of safety protocols and procedures.
• Loaded and unloaded vehicles safely, preventing injuries or accidents.
• Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
• Resolved customer complaints effectively, restoring trust in the service provided.
• Handled fragile items carefully, resulting in zero damage complaints.
• Maintained vehicle cleanliness for a professional appearance.
• Navigated various routes efficiently, leading to increased route coverage.
• Ensured safety by regular vehicle inspections and maintenance.
• Completed emergency deliveries successfully despite challenging conditions.
• Reduced fuel costs with efficient route planning.
• Improved client satisfaction by delivering packages promptly and accurately.
• Adapted to changing road conditions quickly ensuring safe and timely deliveries.
• Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
• Completed deliveries with smile and patient, personalised service.
• Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
• Safely loaded and unloaded packages with zero material damage.
• Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
• Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
• Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
• Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
• Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
• Carried heavy items to customers' desired location using best moving and handling practices.
• Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
• Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
• Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
• Utilised hand-held devices to capture, document and communicate proof of delivery.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
• Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
• Verified each delivery against shipping instructions before delivering to customers.
• Applied personal road knowledge and GPS application to set shortest routes.

In charge of scanning all parcels for my daily route and loading my van in the most efficient way to ensure that each delivery stop is not time consuming whilst trying to find the parcel or parcels. Experience in multi drop deliveries, completing between 100 and 175 stops each day.

• Ensured timely deliveries by adhering to set routes and schedules.
• Provided excellent customer service, enhancing brand reputation.
• Maintained vehicle cleanliness for a professional appearance.
• Operated navigation systems effectively to reach destinations promptly.
• Reported any delivery issues or delays promptly to management team.

Multi drop deliveries using the Amazon Flex app. Driving a MWB high roof transit van or a MWB high roof Mercedes Sprinter.

• Made use of manual handling equipment whilst loading and unloading heavy items, ensuring personal safety.
• Adjusted travel routes to avoid traffic congestion or road construction ensuring punctual deliveries.
• Kept records of mileage, fuel use and deliveries made for accountability purposes.
• Ensured timely deliveries by adhering to set routes and schedules.

West Country Car Sales Ltd was a small independent car sales business based in Cullompton, Devon. As the General Manager my role was to oversee all aspects of the dealerships operations, including sales, service, accounting and finance. My responsibilities included:

- Setting goals - Establishing sales goals, business objectives and strategies for increasing sales and profits.

- Managing budgets - Creating and managing the company budget and overseeing the operational budget.

Managing Inventory - Managing inventory and overseeing vehicle acquisitions operations.

- Ensuring customer satisfaction - Ensuring customer satisfaction and smooth daily operations.

- Adhering to regulations - Maintaining all regulations withing the industry.

- Building relationships - Building relationships with employees, customers, vendors and lending institutions.

- Bookkeeping - Complete all relevant bookkeeping for the business for the accountant to complete all company and VAT returns.

• Streamlined processes through use of innovative technology tools.
• Developed marketing strategies in collaboration with the advertising team, boosting brand visibility.
• Managed after-sales services ensuring high customer retention rates.
• Ensured compliance with all legal requirements related to car sales operations.
• Maintained a well-presented showroom, attracting potential buyers.
• Conducted market research for pricing accuracy.
• Oversaw inventory management to maintain optimal stock levels.
• Handled administrative tasks such as record-keeping and reporting effectively.
• Achieved sales targets by implementing effective sales strategies.
• Resolved customer complaints promptly, fostering client loyalty and trust.
• Developed rapport with customers, resulting in repeat business.

• Conducted thorough inspections of used cars for accurate valuation.
• Completed paperwork accurately for seamless transition of vehicle ownership.
• Streamlined internal processes for better efficiency during high-traffic periods.
• Coordinated with marketing team to advertise used car inventory effectively.