Michael Mensah
Bedford,Bedfordshire
Summary
Dependable and committed individual with strong organisational skills and keen ability to navigate efficiently. Possesses excellent time management and customer service skills, ensuring timely and reliable deliveries. Eager to make significant contribution in the customer service role.
Overview
34
34
years of professional experience
Work history
Van driver
Movianto
Bedford, Bedfordshire
2024.11 - Current
- Followed all driving regulations for safety assurance on the road.
- Filled out paperwork accurately, reducing administrative errors in delivery records.
- Settled disputes or complaints efficiently with customers to maintain good relationships.
- Used navigation skills under pressure situations, ensuring no delays in urgent deliveries.
- Assisted warehouse team with stock management, improving overall operational efficiency.
- Loaded vans according to schedule deadlines, ensuring punctual departures for deliveries.
- Communicated effectively with dispatch team, aiding efficient coordination of deliveries.
Facilities coordinator
Southcroft HealthCare Ltd
Steatham
2023.04 - 2024.11
- Updated facilities inventory records accurately, avoiding discrepancies in stock levels.
- Assisted in the procurement of office supplies, reducing operational costs.
- Scheduled waste disposal services regularly, maintaining a clean and sanitary environment.
- Liaised with external contractors, ensuring timely completion of projects.
- Ensured compliance with health and safety regulations, promoting well-being of staff.
- Conducted regular building inspections for early detection of potential issues.
- Streamlined communication between departments regarding facilities concerns, promoting swift resolution of issues.
- Organised equipment repairs promptly, minimising downtime at workplace.
- Handled vendor relationships to ensure quality services at competitive rates.
- Participated in emergency preparedness drills for fostering safety culture at workplace.
- Assessed need for renovations or upgrades and proposed solutions accordingly.
- Addressed employee queries regarding facility usage, enhancing satisfaction levels.
Customer service representative
Openreach (BT)
Blackfriars, London
1992.05 - 2024.01
- Ensured smooth running of operations with timely preparation of reports.
- Performed administrative duties contributing towards smooth store operations.
- Collaborated with sales team to maximise product visibility and sales.
- Provided top-notch support for increased customer satisfaction.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Participated in team meetings sharing best practices for improving service delivery.
- Assisted customers in making informed decisions by providing detailed product information.
- Offered technical support, leading to enhanced user experience.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Trained new hires for improved productivity and efficiency on the job floor.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Enhanced communication channels through regular updates on company policies and promotions.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Tesco Collegues
Tesco
Russell Sqaure , London
2019.05 - 2020.11
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied positive customer service approach to increase satisfaction levels.
- Supported team by demonstrating respect and willingness to help.
Education
Higher National Diploma - Business Studies
Croydon College
Croydon06.1992
GCSEs -
Coulsdon Sixth Form College
Coulsdon 06.1990
Skills
- Customer Service
- Data Entry
- Logistical planning
- Delivery time management
- Logistics coordination
- Computer literate
- Medical supply logistics
- Customer location awareness
- Punctuality assurance
- Reliable and dependable
- Multi-Drop delivery expertise
- Manual handling
- Quick turnaround times
- Safeguarding compliance
- Health and Safety Compliance
- Outstanding communication
Timeline
Van driver
Movianto
2024.11 - Current
Facilities coordinator
Southcroft HealthCare Ltd
2023.04 - 2024.11
Tesco Collegues
Tesco
2019.05 - 2020.11
Customer service representative
Openreach (BT)
1992.05 - 2024.01
Higher National Diploma - Business Studies
Croydon College
GCSEs -
Coulsdon Sixth Form College