Kelly Moore
Summary
Experienced Maternity Administrator with a robust background in nursery management, demonstrating expertise in child protection, safeguarding, and compliance management. Proven track record in enhancing operational efficiency and delivering high-quality care and education for children. Skilled in EYFS planning, curriculum assessment, and staff training and development. Adept at managing patient records, coordinating administrative tasks, and ensuring confidentiality within healthcare settings. Strong organisational skills complemented by effective communication and leadership abilities. Committed to fostering positive environments for both children and staff while supporting inclusion and SEN needs. Career goal: to leverage extensive experience in a challenging role that promotes growth and excellence.
Overview
21
21
years of professional experience
Work History
Maternity Administrator
Kingston Hospital NHS Foundation Trust
01.2023 - Current
- Supported maternity services by managing administrative tasks to ensure smooth operations.
- Managed patient records and appointment systems efficiently.
- Executed patient pathways tailored to individual health needs, enhancing care delivery.
- Collaborated with healthcare professionals and patients effectively.
- Ensured confidentiality and accuracy in handling sensitive information.
- Coordinated daily administrative tasks, including meeting scheduling and file organisation to enhance office efficiency.
- Streamlined client communications via phone and email to improve response times.
- Delivered exceptional customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Developed organisational skills through managing tasks in clinical settings.
Deputy Manager
Sutherland Day Nursery
01.2022 - 01.2023
- Supported daily nursery management by coordinating routines and staff activities.
- Handled daily operations by delegating tasks to team members.
- Monitored staff performance and contributed to creation of tailored improvement plans.
- Conducted performance appraisals and offered constructive feedback.
- Supported compliance with EYFS and safeguarding standards.
- Aided staff in planning and assessments.
- Provided high-quality care and education for children aged 3 months to 5 years.
- Fostered a positive working environment for staff and customers.
- Worked with manager to develop policies that improved customer service experience.
- Organised staff schedules and managed leave requests.
- Applied health and safety protocols to maintain a safe working environment.
Deputy Nursery Manager
Dickybird’s Day Nursery
01.2019 - 01.2022
- Led a successful OFSTED inspection graded Good
- Managed a nursery of 90+ children in line with OFSTED and health & safety standards
- Delivered and monitored EYFS planning and assessments
- Trained and developed staff across multiple areas (behaviour, safeguarding, curriculum)
- Oversaw budgets, resources, and risk assessments to ensure operational efficiency and compliance
- Facilitated parent meetings, progress reviews, and school transition reports to enhance communication and support children's development
- Supported children with additional needs, working alongside external professionals
- Conducted tours for prospective parents and assisted admissions processes to promote nursery offerings and support family integration
- Managed operations at Wimbledon and Raynes Park locations
Nursery Manager
Dickybird’s Day Nursery
01.2014 - 01.2018
- Fostered strong relationships with parents, ensuring consistent communication and collaboration on children's progress.
- Created positive and encouraging environments during playtime, promoting children's social skills and creativity.
- Supported child care and teaching activities, enhancing children's engagement and development.
Room Leader & Practitioner Roles
Dickybird’s Day Nursery
01.2007 - 01.2014
- Analysed child observations to tailor learning approaches for individual needs.
- Monitored child progress using comprehensive assessment methods.
- Ensured stringent health and safety standards to protect children and staff.
- Collaborated with colleagues to share best practices and enhance teaching strategies.
- Helped review and update policies and procedures according to Ofsted guidelines.
- Assisted in daily operations including activity planning and staff rota management.
- Conducted parent meetings to update on child progress and address concerns.
- Organised staff meetings to discuss room developments and challenges.
Bar Assistant
Royal British Legion
Worcester Park
06.2006 - 11.2007
- Delivered customer service and bar duties in a fast-paced social environment, ensuring a high level of patron satisfaction.
- Created a welcoming atmosphere by engaging with patrons to enhance their experience.
- Resolved customer enquiries and complaints effectively to foster a positive atmosphere.
- Facilitated smooth operations during peak times by managing queues effectively.
- Adapted to busy periods by managing multiple customer orders simultaneously.
- Maintained cleanliness and order within bar area while adhering to hygiene standards.
- Ensured compliance with licensing laws and company policies to uphold legal standards.
Sales Assistant
Johnson’s Shoes
04.2005 - 03.2006
- Achieved sales targets through effective promotion and quality customer service.
- Guided clients in product selection by offering tailored advice and recommendations.
- Resolved customer complaints satisfactorily, enhancing the store's reputation.
- Responded to customer enquiries promptly, offering clear information about products and services.
- Restocked shop floor items to enhance product visibility and improve customer experience.
- Fitted children's footwear, ensuring comfort and satisfaction for customers.
Education
Designated Safeguarding Training -
01-2021
Paediatric First Aid -
01-2019
Level 2 Counselling Skills -
01-2016
Level 3 Leadership & Management -
01-2011
Level 2 Functional Skills - Maths
01-2011
CACHE Level 3 Diploma - Childcare & Education
NESCOT College
01-2007
Secondary Education - GCSEs
Cheam High School
SurreySkills
- Child protection and safeguarding
- Compliance management
- Confidentiality assurance
- EYFS planning
- Curriculum assessment and delivery
- Behaviour management
- Inclusion support
- Leadership development
- Staff training and development
- Parent engagement strategies
- Effective communication
- SEN support
- EHCP collaboration
- Administrative skills
Custom Section
Cheam High School, Surrey, 9 GCSEs (Grades B–D)
Additional information
Extensive experience working with children aged 0–5, Strong understanding of safeguarding and child development, Experience supporting children with SEN and EHCPs, Confident working with parents, professionals, and multidisciplinary teams
Timeline
Maternity Administrator
Kingston Hospital NHS Foundation Trust
01.2023 - Current
Deputy Manager
Sutherland Day Nursery
01.2022 - 01.2023
Deputy Nursery Manager
Dickybird’s Day Nursery
01.2019 - 01.2022
Nursery Manager
Dickybird’s Day Nursery
01.2014 - 01.2018
Room Leader & Practitioner Roles
Dickybird’s Day Nursery
01.2007 - 01.2014
Bar Assistant
Royal British Legion
06.2006 - 11.2007
Sales Assistant
Johnson’s Shoes
04.2005 - 03.2006
Designated Safeguarding Training -
Paediatric First Aid -
Level 2 Counselling Skills -
Level 3 Leadership & Management -
Level 2 Functional Skills - Maths
CACHE Level 3 Diploma - Childcare & Education
NESCOT College
Secondary Education - GCSEs
Cheam High School