KELLY McLeod
Glengarnock,North Ayrshire
Summary
I’m highly motivated and hardworking individual. I also have good time keeping. I’m a very helpful friendly
enthusiastic person. I work well in a team or by myself. I like to problem solve. I remain calm in emergency situations.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work history
Healthcare support worker inpatient dialysis
NHS Greater Glasgow and Clyde
Glasgow, Glasgow City
09.2021 - Current
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Maintained a clean, safe environment for all patients.
- Attended mandatory training courses on regular basis to keep skills updated.
- Provided emotional support for patients and their families during difficult times.
- Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to nursing staff.
- Communicate with patients to ensure they are well during and after treatment.
- To perform task such as putting in canular's, taking bloods, doing ecgs.
- we deal with dialysis machine before and after patient use.
- Problem solve when machines alarm.
Home Carer
Renfrewshire Council
09.2016 - 09.2021
- To support the service user to live a dignified and independent life within the community. This may include provision of personal, emotional, social and physical support on a 24-hour basis or shift rota system.
- To ensure the good name of the Company and behave in a professional manner while on duty.
- To assist the service user in their day to day living their own home, promoting independence and diversity in their lives in accordance with the service user care plan.
- To assist service users with personal care, including getting up /going to bed, washing, bathing, dressing/undressing and toileting.
- To assist service users with mobility problems and other physical disabilities, including incontinence and help in the use and care of aids and personal equipment.
- To care for service users who are temporarily sick, for example with minor dressings, bed nursing, help with feeding etc.
- To help care for service users who are receiving palliative.
- To help the promotion of mental and physical activity of service users through talking to them, sharing activities such as reading, writing and hobbies, taking them out for recreational/social, educational and employment activities.
- To do light cleaning tasks such as, changing beds, tidying rooms, laundry (washing & repairing), empty commodes.
Support Worker
Stanley Park Care Home
Paisley
11.2014 - 09.2016
- To support the service user to live a dignified and independent life within the community. This may include provision of personal, emotional, social and physical support on a 24-hour basis or shift rota system.
- To ensure the good name of the Company and behave in a professional manner while on duty.
- To assist the service user in their day to day living within a care home setting, promoting independence and diversity in their lives in accordance with the service user care plan.
- To assist service users with personal care, including getting up /going to bed, washing, bathing, dressing/undressing and toileting.
- To assist service users with mobility problems and other physical disabilities, including incontinence and help in the use and care of aids and personal equipment.
- To care for service users who are temporarily sick, for example with minor dressings, bed nursing, help with feeding etc.
- To help care for service users who are dying.
- To help the promotion of mental and physical activity of service users through talking to them, sharing activities such as reading, writing and hobbies, taking them out for recreational/social, educational and employment activities.
- To do light cleaning tasks such as, changing beds, tidying rooms, laundry (washing & repairing), empty commodes.
- Planning, preparing and serving meals, feed service users who need assistance, wash up tidy away and clean kitchen / dining room.
- Answer the door, telephone and greet visitors.
Customer Care Assistant
Poundland Ltd
Johnstone
05.2014 - 10.2014
- Welcomes customers by greeting them; offering them assistance.
- Directs customer by escorting them to racks and counters; suggesting items.
- Advises customers by providing information on products.
- Helps customer make selections by building customer confidence; offering suggestions and opinions.
- Documents sale by creating or updating customer profile records.
- Processes payments by totalling purchases; processing checks, cash, and store or other credit cards.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
- Contributes to team effort by accomplishing related results as needed.
- Retail Salesperson Skills and Qualifications: Listening, Customer Service, Meeting Sales Goals, Selling to Customer Needs, Product Knowledge, People Skills, Energy Level, Dependability, General Maths skills, Verbal Communication, Job Knowledge.
Care Assistant
Bupa
10.2008 - 07.2011
- Bank worker based all over Renfrewshire support the service user to live a dignified and independent life within the community. This may include provision of personal, emotional, social and physical support on a 24-hour basis or shift rota system.
- To ensure the good name of the Company and behave in a professional manner while on duty.
- To assist the service user in their day to day living within a care home setting, promoting independence and diversity in their lives in accordance with the service user care plan.
- To assist service users with personal care, including getting up /going to bed, washing, bathing, dressing/undressing and toileting.
- To assist service users with mobility problems and other physical disabilities, including incontinence and help in the use and care of aids and personal equipment.
- To care for service users who are temporarily sick, for example with minor dressings, bed nursing, help with feeding etc.
- To help care for service users who are on palliative care.
- To help the promotion of mental and physical activity of service users.
Call Handler
Stellar
Paisley
01.2007 - 10.2008
- Planning & prioritising my work.
- Decision making.
- Creativity and improving processes.
- Achieving results.
- Personal effectiveness.
- Communication skills.
- Technical skills including IT.
- Call handling skills.
- Teamwork and motivation.
- Listening skills.
- Customer driven.
- Project involvement.
- Delivering the Mutuality.
- Living the Mutuality.
Volunteer
Nightingale House
Paisley
- Responsible for the promotion, coordination and implementation of approved senior enter programs and activities.
- Coordinate and communicate with agency staff, senior citizens, volunteers and other community organizations to assure that agency and project goals are achieved on a continuous basis.
- Assist the Home Delivered Meals/Activity Coordinator with providing transportation for participants to and from the Centre or other approved destinations.
- Maintain a physical environment that conforms to senior centre policies as the related to safety and cleanliness.
- Provide individual care and assistance with instrumental activities of daily living.
- Help supervise and schedule volunteers.
- Assist participants throughout the day and help with transportation services and meal services.
- Observe participants daily health and behavioural changes, discuss changes with Chief of Senior Centres.
- Maintain participant records of needs and services.
- Assist with the inventory of program supplies.
- Attend trainings, workshops and interviews that pertain to senior and other related issues.
- Perform other reasonably related duties as requested by the Chief of Senior Centres.
Education
Certificate of Higher Education - English
West College Scotland
Paisley, Renfrewshire 08.2021 - 06.2022
Nc Care - Social Care
Reid Kerr College
PaisleySvq level 2 - health and social care
Stanley park
Skills
- Dementia and Alzheimer's knowledge
- Approachable
- Trustworthy
- Reliable
- Patient-focused care
- Good Communication
- Companionship and emotional support
- Basic IT Skills
- Efficient and reliable team player
- Good Telephone Manor
- Committed team player
- Honest
- Adaptable
- Problem solving
- Happy to lone work
- Focused
Volunteer
Nightingale House, Glasgow Road, Paisley, Promotion, coordination and implementation of approved senior enter programs and activities., Coordinate and communicate with agency staff, senior citizens, volunteers and other community organizations., Assist the Home Delivered Meals/Activity Coordinator., Maintain a physical environment that conforms to senior centre policies., Provide individual care and assistance., Help supervise and schedule volunteers., Assist participants throughout the day., Observe participants daily health and behavioural changes., Maintain participant records of needs and services., Assist with the inventory of program supplies., Attend trainings, workshops and interviews.
Timeline
Healthcare support worker inpatient dialysis
NHS Greater Glasgow and Clyde
09.2021 - Current
Certificate of Higher Education - English
West College Scotland
08.2021 - 06.2022
Home Carer
Renfrewshire Council
09.2016 - 09.2021
Support Worker
Stanley Park Care Home
11.2014 - 09.2016
Customer Care Assistant
Poundland Ltd
05.2014 - 10.2014
Care Assistant
Bupa
10.2008 - 07.2011
Call Handler
Stellar
01.2007 - 10.2008
Volunteer
Nightingale House
Nc Care - Social Care
Reid Kerr College
Svq level 2 - health and social care
Stanley park