KELLY MCGAIN-HARDING
Yorkshire
Summary
Motivated Zoology graduate with experience in customer service, teamwork, and leadership. Demonstrated ability to work efficiently and communicate effectively in diverse environments as a cleaner, scout leader, and bartender. Committed to wildlife and conservation, ready to leverage strong problem-solving skills and attention to detail in new opportunities.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Bartender
Mitchell & Butlers
Bridlington
03.2023 - Current
- Managed busy bar by efficiently preparing orders and coordinating team efforts, ensuring customers felt welcome and received attentive service.
- Excelled in dynamic, fast-paced environment, balancing exceptional customer service with effective multitasking to enhance customer experience.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Kept bar stocked and organised for easy access and quick service to customers.
Scout Leader
Warden Hill Scout Troop
Luton
10.2020 - 05.2022
- Organised and executed outdoor adventures, including camping, hiking, and orienteering, instilling a passion for nature and outdoor activities.
- Organised outdoor activities to foster teamwork and develop problem-solving abilities in young individuals.
- Mentored and guided young people, enhancing their confidence and teamwork skills in a dynamic environment.
- Provided first aid training and emergency response education, equipping scouts with critical life-saving skills.
Cleaner
Streatley Council
Luton
06.2021 - 01.2022
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Managed time effectively to ensure thorough cleaning of event spaces before and after each booking.
- Liaised with event organisers and hall renters to address specific requests and maintain professional communication.
Education
BSC (Hons) - ZOOLOGY
University of Lincoln
Lincoln 01-2026
A LEVELS - Media Studies, Psychology, BTEC Health and Social Care
Harlington Upper School
Bedfordshire2022
Skills
- Customer service
- Leadership and Teamwork
- Adaptability and Stress Management
- Field survey
- Wildlife conservation
- Animal handling
- Laboratory and Microscopy Experience
- Technical and IT Skills
- Journalism skills
Additional Information
- Currently developing an online blog to raise awareness for overlooked and underrepresented animal species that often receive less attention from mainstream charities, with the long-term goal of generating funding and building a volunteer team to establish it as a charity.
Hobbies and interests
- Travelling
- Wildlife observation and photography
- Creative Writing
- Swimming
- Drawing and Painting
Certification
- Mental Health First Aid with the Learning Curve Group
- Mental Health Advocacy in the Workplace with the Learning Curve Group
- Advanced Social Media Marketing on Indeed
Timeline
Bartender
Mitchell & Butlers
03.2023 - Current
Cleaner
Streatley Council
06.2021 - 01.2022
Scout Leader
Warden Hill Scout Troop
10.2020 - 05.2022
BSC (Hons) - ZOOLOGY
University of Lincoln
A LEVELS - Media Studies, Psychology, BTEC Health and Social Care
Harlington Upper School