Kelly Huntley
Wallsend
Summary
An enthusiastic and friendly individual who is extremely keen to learn and develop new skills. Have always enjoyed working and helping others.
Excellent communication skills and pride myself on giving exceptional customer care. Hardworking, trustworthy and loyal. Always proven understanding when dealing with enquiries / conflict resolution and am capable of resolving issues swiftly.
Extremely capable of working well as part of a team but can also work as an individual.
Overview
29
29
years of professional experience
Work history
Pharmacy dispenser
Ascent
Wallsend, North Tyneside
2025.02 - Current
- Dealt with GP surgeries and other healthcare providers to facilitate seamless patient care.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
- Dispensed both over-the-counter and prescription-only medicines under Pharmacist supervision for improved service delivery.
- Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
- Supported patients by advising on dosage instructions and potential side effects of medications.
- Ensured smooth operations for efficient customer service by managing stock levels effectively.
- Processed prescriptions efficiently, ensuring all documentation was accurate and complete.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
- Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
Assistant Store Manager
Boots
North shields , Tyne and Wear
2024.03 - 2025.01
- Ensured the smooth daily running of the store
- Responsible for opening and closing of the store ensuring all of the start of day and end of day checks have been completed.
- Responsible for ensuring the End of day cash was secured in the safe.
- Daily actioning of all emails and alerts.
- Lead daily huddles for all team members giving them clear direction for the day.
- Daily floor walks to ensure all of the correct show material was in place.
- Overseeing all training was delivered to new team members
- Planning of holidays and rota's. Ensuring all shift's were covered by last minute sickness.
- Processed and issued refunds and exchanges, providing tailored solutions to customer issues.
Dental Practice Manager
S A jones
Wallsend , Tyne and Wear
2020.06 - 2024.03
- Responsible for all CQC and Information Governance, GDPR compliance
- Responded promptly to general enquiries and record requests from physicians to minimise patient service delays.
- Coordinated and approved annual leave and long service leave for non-medical staff.
- Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
- Interacted with and addressed patients complaints, finding mutually beneficial solutions.
- Developed and maintained practice insurance policies in liaison with insurers and professional advisers.
- Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimise malfunctions.
- Arranged duty and holiday rotations, liaising with staff to provide satisfactory coverage.
- Coordinated regular staff meetings and performance reviews to meet practice objectives.
- Communicated agreed practice policy to staff and introduced systems for support.
Receptionist / Dental Nurse
T W Cheung
Wallsend , Tyne and Wear
2003.06 - 2020.06
- Delivered front of house duties with warm and professional manner
- Answered over 100 calls per day, compiling detailed notes and promptly forwarding as required
- Kept reception area clean and tidy to give patients and visitors positive impression
- Managed different booking systems to schedule, cancel and rearrange patient appointments
- Provided clerical support including referrals, scanning and file management.
- Managed daily incoming emails employing strict confidentiality throughout
Dental Nurse
S Pabary
Heaton, Newcastle
2003.01 - 2003.05
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
- Replenished sundries and ordered low-stock items.
- Supported seamless patient journey by manning reception area and taking bookings.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
- Answered client queries regarding charges and payment options.
- Helped to close surgery, treatment rooms and reception area at end of day.
- Delivered compassionate care and support to patients to alleviate anxiety and stress.
Combat Medical Technician
H.M Forces British Army
Glasgow, Glasgow City
1997.07 - 2002.12
- Provided medical support to regiments within British Army
- Worked for lengthy period in stores department, where responsible for upkeep of stores accounts and issuing equipment to others
- Part of armoured medical section in Kosovo required to provide medical care for local community
- Completed various medical tasks whilst on operational tour in Bosnia
- Developed and maintained rapport with coworkers and local hospital staff to facilitate comprehensive patient care.
Education
Dental Nursing
Newcastle College
NewcastleOCR Integrated Business Technology Stage 2 - IT
40 Army Education Centre
City and Guilds Emergency and primary health care - Healthcare
Defence Medical Services Training Centre
AldershotOCR Computer Literacy and Information Technology - IT
40 Army Education Centre
Currently working towardsPharmacy Technician (Inte - Pharmacy Technician
Skills 4
2025.10 -
GCSEs -
Bretton Woods Community School
PeterboroughSkills
- Critical-thinking
- Self-motivation
- Department management
- Effective delegation
- Decision making
- Operational support
- Product knowledge
- Safety consciousness
- Customer relationship management
- Leadership skills
- Team player
- Sales driven
- Key holder
- Polite and friendly
- Brand Promotion
- Positive attitude
Additional Information
References available upon request
Custom
Peterborough ,Aldershot ,Newcastle
Personal Information
Timeline
Currently working towardsPharmacy Technician (Inte - Pharmacy Technician
Skills 4
2025.10 -
Pharmacy dispenser
Ascent
2025.02 - Current
Assistant Store Manager
Boots
2024.03 - 2025.01
Dental Practice Manager
S A jones
2020.06 - 2024.03
Receptionist / Dental Nurse
T W Cheung
2003.06 - 2020.06
Dental Nurse
S Pabary
2003.01 - 2003.05
Combat Medical Technician
H.M Forces British Army
1997.07 - 2002.12
Dental Nursing
Newcastle College
OCR Integrated Business Technology Stage 2 - IT
40 Army Education Centre
City and Guilds Emergency and primary health care - Healthcare
Defence Medical Services Training Centre
OCR Computer Literacy and Information Technology - IT
40 Army Education Centre
GCSEs -
Bretton Woods Community School