Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Kelly Hamilton

Winsford,Cheshire

Summary

I’m a friendly and organised, diverse professional with a strong background in admin support and care. I would love to create a warm and welcoming environment for visitors., keeping daily tasks on track and helping teams to run smoothly. I’m ready to bring an approachable, positive attitude to the front desk.

Overview

29
29
years of professional experience

Work history

Domestic Cleaner

Domestic cleaning
Winsford, Cheshire
2021.01 - Current
  • Established hygienic surroundings by regularly disposing of rubbish.
  • Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
  • Upheld highest standards in cleaning procedure adherence, resulting in consistently positive feedback from clients.
  • Stored chemicals safely to reduce risks and avoid misuse.
  • Protected customers' privacy whilst maintaining high standard of cleanliness in customer homes.
  • Provided excellent customer service through clear communication with clients regarding their specific needs.
  • Enhanced overall appearance of property by paying close attention to details during each cleaning job done.
  • Promoted safety measures whilst operating various types of cleaning equipment to prevent accidents or damage to property.
  • Scaled personal growth within housekeeping industry via regular participation in professional training workshops.

Community care assistant

Star Care Ltd
Winsford, Cheshire
2016.04 - 2019.04
  • Ensured patient dignity during personal care tasks, promoting self-esteem and respect amongst clients.
  • Established rapport with clients through empathetic communication, building trust and cooperation.
  • Identified any signs of abuse or neglect promptly ensuring immediate intervention.
  • Encouraged participation in recreational activities boosting morale amongst residents.
  • Assisted with personal care needs, improving client comfort and hygiene.
  • Handled emergency situations effectively safeguarding lives within the community.
  • Adhered strictly to confidentiality principles protecting privacy rights of all individuals under my care.
  • Coordinated social activities for clients, fostering a sense of community and engagement.
  • Completed paperwork accurately on time to ensure proper record keeping for each client's health status.
  • Resolved conflicts among residents swiftly maintaining harmony within the community.

Process operator

Advance Medical Solutions
Winsford, Cheshire
2004.02 - 2011.05
  • Loaded raw materials into machinery with precision, enabling accurate processing results.
  • Conducted regular system inspections, resulted in prevention of unexpected breakdowns.
  • Operated control panels efficiently for streamlining the overall process flow.
  • Facilitated effective communication between shift teams for seamless handovers.
  • Worked flexibly across various shifts providing continuous support to overall plant operations.
  • Took part in emergency drills regularly which enhanced readiness for actual incidents.
  • Maintained safe working environment through rigorous adherence to health and safety protocols.
  • Kept detailed records of operational data, ensuring accuracy throughout the process.

Care assistant

Winsford Overdene Care Home
Winsford, Cheshire
2002.03 - 2003.12
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Administered medication to patients, ensuring proper health management.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Delivered excellent customer service by addressing concerns of patients' families.
  • Organised recreational activities for improved social interaction amongst residents.
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Respected privacy and dignity of each resident during provision of care services.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.

Army training

Army Cadet Force
Litchfield City , Hampshire
2001.02 - 2001.08
  • Learnt core soldiering skills including fitness and progression, fieldcraft, map reading and battlefield first aid.
  • Improved efficiency and productivity by acquiring new skills.
  • Supported team by demonstrating respect and willingness to help.

Packer

Henkel
Winsford, Cheshire
2001.02 - 2001.05
  • Worked seamlessly within a team to meet critical deadlines for package dispatches.
  • Adhered strictly to company's health and safety regulations whilst performing packing duties.
  • Ensured correct product counts per package, improving overall efficiency in the supply chain process.
  • Executed careful inspection of items for damage, ensuring customer satisfaction.
  • Applied labels to packaged goods, increasing accuracy during shipping process.
  • Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.

Factory worker

Dewhurst
Winsford, Cheshire
2000.01 - 2000.11

.

  • Improved production efficiency by diligently maintaining machinery.
  • Operating Commercial irons and steamers to remove creases from apparel smoothly.
  • Check garments for stains, scorch marks or loose threads during the ironing process.
  • Fold ironed apparel according to strict brand guidelines so garments look pristine upon delivery.
  • Meet daily and hourly ironing targets to keep the packing and shipping lines moving without delays.
  • Organize ironed clothes neatly on rolling racks by size and style for the next production stage.
  • Streamlined workflow by keeping the work area clean and organised.

Office administrator

Wincanton
Middlewich, Cheshire
1999.03 - 1999.12
  • Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
  • Handled correspondence, providing timely responses to all enquiries.
  • Resolved customer queries promptly for improved client satisfaction.
  • Maintained clean and organised workspace through regular upkeep activities.
  • Answered high volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.

Process operator

Advance Medical Solutions Group PLC
Winsford, Cheshire
1997.07 - 1998.12
  • Maintained safe working environment through rigorous adherence to health and safety protocols.
  • Ensured smooth operations by routinely checking machinery for faults.
  • Worked flexibly across various shifts providing continuous support to overall plant operations.
  • Followed work orders to sort items destined for storage, production lines, or shipping.
  • Loaded and unloaded materials into machines, applying safe loading techniques to avoid damage.

Education

NVQ Level 2 - Hairdressing

South Cheshire College
Crewe
01/2024 - 06/2025

GCSEs - Maths, English, Science, IT, History, Drama, PE.

Woodford Lodge High School
Winsford, Cheshire
09/1992 - 07/1997

Skills

Communication skills, speaking clearly, writing well and listening actively to pass on correct messages

Customer service Greeting guests with a warm smile, showing empathy and creating a positive first impression

Multitasking Juggling phone calls, emails and walk in visitors at the same time with out losing focus

Calm under pressure Remain patient and polite when dealing with busy rushes and a loud energetic environment,

Safegurarding awareness Understanding boundaries and safety protocols when welcoming you’re peopleI

Invlusivity and SEND awareness welcoming diverse groups including young people with additional needs

Maintain an approachable, enthusiastic and professional attitude that inspires youth

Able to log guests, issue badges and learn to manage digital check ins for security,

Administrive support, typing correspondence, managing emails and processing memberships or payment

Affiliations

  • I am a volunteer Dance Teacher for Crewe Saint Michaels Dance Troupe, specifically teaching the “Tots” line (children aged up to 5). This rewarding role relies heavily on my patience, high energy, safeguarding awareness and clear communication with both young children and their parents. I am passionate about dance and have spent many years dancing competitively and recreationally. I enjoy staying active outdoors and exploring local spots with my children as well as socialising with friends and organising community get togethers.

Timeline

Domestic Cleaner

Domestic cleaning
2021.01 - Current

Community care assistant

Star Care Ltd
2016.04 - 2019.04

Process operator

Advance Medical Solutions
2004.02 - 2011.05

Care assistant

Winsford Overdene Care Home
2002.03 - 2003.12

Army training

Army Cadet Force
2001.02 - 2001.08

Packer

Henkel
2001.02 - 2001.05

Factory worker

Dewhurst
2000.01 - 2000.11

Office administrator

Wincanton
1999.03 - 1999.12

Process operator

Advance Medical Solutions Group PLC
1997.07 - 1998.12

NVQ Level 2 - Hairdressing

South Cheshire College
01/2024 - 06/2025

GCSEs - Maths, English, Science, IT, History, Drama, PE.

Woodford Lodge High School
09/1992 - 07/1997
Kelly Hamilton