KELLY DIANA FEIJOO
Summary
I am a reliable team player with strong attention to detail and the ability to follow procedures and instructions accurately. I bring a confident and professional approach when engaging with customers and stakeholders, helping to create a positive experience. Flexible and able to adapt to station needs, with a clear understanding of operational requirements. I am seeking to apply these skills in a dynamic environment where I can support efficiency and contribute to organisational success.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Administrative assistant
Fast UK Parcel
Croydon, Surrey
2024.09 - 2026.01
- Coordinated office operations by handling phone enquiries and managing correspondence.
- Performed bookkeeping tasks, including invoicing, expense tracking, and fleet data management, ensuring compliance requirements were met for multiple clients.
- Collaborated with HR officers during recruitment process to streamline candidate screening and onboarding.
- Supported accurate record-keeping through proficient data entry, using advanced Excel functions for efficient data analysis and reporting.
- Worked with multiple logistics and delivery software systems, including ProHire and DSP platforms.
Assistant Manager, London
Olive tree Caterham LTD
2019.01 - 2024.08
- Accurately managed cash registers, reducing discrepancies during end-of-day reconciliation.
- Oversaw daily operations to ensure efficient shop floor management.
- Executed stock control duties to prevent overstocking and shortages.
- Resolved escalated customer complaints promptly, maintaining high customer satisfaction levels.
Bartender, Croydon
Galicia Tapas Bar and Restaurant
2018.01 - 2019.01
- Ensured prompt, attentive service during busy periods to optimise customer satisfaction.
- Collaborated with team members to sustain operational efficiency during peak times.
- Maintained high attention to detail in all service interactions.
Education
Bachelor of Science -
Liceo Andres Bello
Caracas, VE 2011.01 - 2016.01
Lvl 4 GCSEs - Maths and English
Croydon University Centre
UK 2022.09 - 2025.07
Skills
- Microsoft Excel and database management
- Administrative skills
- Calmness under pressure
- Problem-solving abilities
- Communication proficiency
- Multilingual capabilities
- Recruitment support
- Accounting fundamentals
- Logistics coordination
References
- Olga Mihaylova, Accounts Manager, Accounts@fastukparcel.com, +44 7985598949
- Andrew, Harris, Executive, sales@khcf.co.uk, +44 20 8660 0473
- Claudia, Bernar, Manager, manager@casalolatapas.co.uk, +44 1883 341010
Languages
Spanish
Native
English
Fluent
Portuguese
Upper intermediate
Timeline
Administrative assistant
Fast UK Parcel
2024.09 - 2026.01
Lvl 4 GCSEs - Maths and English
Croydon University Centre
2022.09 - 2025.07
Assistant Manager, London
Olive tree Caterham LTD
2019.01 - 2024.08
Bartender, Croydon
Galicia Tapas Bar and Restaurant
2018.01 - 2019.01
Bachelor of Science -
Liceo Andres Bello
2011.01 - 2016.01