Precious Chinaka
London,London
Summary
PERSONAL PROFILE A tenacious and versatile PMO professional with demonstrable experience in working with Prince2 methodology and providing support to complex/multiple portfolio projects without compromising on governance processes, best practices and standards. Possesses the business acumen to influence key decisions combined with extensive multi-faceted industry experience of working across numerous business functions. Proven record in supporting the delivery of business and IT infrastructure projects working remotely alongside global teams to ensure alignment. Quick to grasp new information, skills and technology with clear logic and analytical problem-solving skills Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.
Overview
14
14
years of professional experience
Work history
Customer Service Executive
EXQUISITE SOLUTIONS LTD
05.2019 - Current
- Tracking milestones and deliverables against the project plan
- Responsible for programme RAID's tracking, delegation and escalation
- Identifying and tracking project milestones, dependencies and deliverables
- Responsible for preparing progress, performance and lessons learned reports
- Internal and external workstream project dependency alignment tracking, management and reporting
- Proactive Intelligence gathering used to support client/provider for performance improvement
- Responsible for junior member of staff - training, guiding, mentoring, supervising and quality controlling
- Maintenance and continuous improvements of all programme document library to ensure adherence to the firm's standards and branding
- Managing general correspondence and acting as a single point of contact for all project information
- Coordinating day - to day Administration, Team communications and documentation log management.
PERFORMANCE COORDINATOR
NEL COMMISSIONING SUPPORT UNIT - NHS
11.2018 - 04.2019
PROGRAMME COORDINATOR
LOCAL GOVERNMENT ASSOCIATION
01.2018 - 09.2018
- Employed to provide organisational Project Management Support, RAIDs Management & Reporting and Change Control process Management
- Facilitated projects CR Impact assessment and review and approve all change requests before change control meetings
- Chaired and facilitates CCB sessions, depending on schedule of projects
- Produced weekly and monthly workstream reports using Ms PowerPoint
- Managed program and Stakeholder communications
- Programme organisational chart structure creation
- Workshop and meeting facilitation and management including room bookings, minutes taking and all meeting materials
- Ensured all PMO methodologies and processes meet the agreed organisational and regulator standards
- Creating, updating, and maintaining MSP project plans
- Produced weekly status reports and monthly high-level reports at programme and project level
- General administration as required including the preparation and induction of new team members.
ADMIN Officer
THE CHILDREN'S SOCIETY
10.2017 - 12.2017
- Guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues through the life of the project
- Reviewing and developing project specific policies and protocols in line with current legislation and in accordance with best practice
- Coordinating performance processes and reporting across services whilst ensuring implementation, delivery and monitoring
- Responsible for managing the financial cycle including bidding and proposals, purchase orders, and review and approval of vendor invoices
- Managed project documentation tracking, SharePoint version control, filing and distribution of all project reporting by the admin officers
- Defined clear targets and objectives and communicated them to other team members.
Admin Support
UNIVERSITY OF GREENWICH
01.2017 - 04.2017
- Worked as part of a team engaged to support the programme manager in establishing, analysing and updating business cases & project plans and to coordinate the setting up of effective project governance framework
- Functional and non-functional requirement gathering
- Collaborated with stakeholders and project teams to define the requirements, time schedule and risks
- Maintained RAID and change request logs, action tracking and RAID escalation
- Tracked and reported on progress against plan
- Coordinating monthly progress reports and collation of status reports
- Working closely with the technical team on project implementation to ensure the early capture of risks and resolution of issues in the programme
- Managing and providing project reporting tools - Created and generated ad-hoc reports as required based on Project or Portfolio data
- Ensuring all projects followed the required standards for planning, documentation and change control and their status is always understood
- Managing the change management Process, - facilitated CAB & CCB meetings and ensured change requests were well documented, impact assessed & logged and ensuring that the change request log was up-to-date
- Monitoring project resource planning and ensured allocation for all workstreams support resources
- Implemented monthly expenditure report on office supplies budgets resulting in 20% cost savings.
Customer Service Administrator
ALMONDS MEDIA LTD
01.2015 - 12.2016
- Responsible for daily operations including facilities management, creating purchase orders, maintaining inventory database, and overseeing accounts payable
- Change control process & change cycle design, CR impact assessment and Change control log management
- Internal and external work-stream project dependency alignment tracking, management and reporting
- Project documentation tracking, SharePoint version control, filing and distribution of all project reporting
- Coordinated and provided support to 4 project workstreams with processes, procedures and governance
- Maintained communications, documentation and technical information related to Broker-Dealer and Registered
- Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project
- Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders
- Set-up and facilitated regional meetings in different time zones to facilitate real time team collaboration
- Ensured Vendors and suppliers met ensured Service Level Agreements (SLA)
- Increased timeliness of the closure process from Days to just Hours by identifying process efficiencies
Admin Officer
ARISE NEWS UK
02.2013 - 12.2014
- Consolidating individual project plans into a single programme plan, incorporating inter-project dependencies
- Provided timely project status updates to the Project Manager
- Created all content for 30 + clients' email campaigns including all copy for all campaigns
- Developing appropriate project governance and management procedures in line with corporate guidance
- Milestone and budget tracking and reporting, defining and monitoring clear KPIs
- Supported project managers with key project documents such as business cases, PIDs and Quality Plan
- Reported developments to Project Manager using spreadsheet reports
- POS project requirements gathering, documentation and prioritisation
- Monitored program schedule and resources allocation
- Managed and tracked all project schedules, project milestones, dependencies and deliverables
- Regularly monitored projects health check for delayed or late tasks, assignments and deliverables.
Admin SUPPORT
ALEXANDER BROOKES ASSOCIATES UK
01.2010 - 11.2012
- Maintained communication links with project team and kept everyone up to speed on changes
- Resolved issues and disputes involving all employees and reported to HR manager
- Negotiated favourable terms and pricing agreement with service providers for taxi, cleaning, telephones, office supplies, and offsite storage saving at least 20% of administrative costs but ensured the continuation of services
- Interpreted specifications, blue- prints, job orders, company policy, and procedures for workers
- Researched vendors for pricing, equipment availability and staffing
- Organised onboarding programmes for new employees
- Coordinated annual retreats, Christmas parties and network events to increase departmental motivation
Education
BA - Childhood Studies
University of Greenwich
2016
Diploma - undefined
Bexley College
2012
Conflict Resolution, Short Course - undefined
2010
Skills
- SUMMARY OF SKILLS AND QUALITIES
- Program Governance
- MS office tools including, Excel, Word, PowerPoint, Visio, Outlook, SharePoint
- Stakeholder engagement & management
- Microsoft office suite (POWER POINT, EXCEL, WORD)
- Ability to understand complicated processes, requirements and situations (a very quick learner)
- Effective questioning, listening and perception of non-oral communication in all aspects of the role
- Clear and confident oral communication for meetings and explaining complicated situations to all levels of people
- Client retention strategies
- Customer services
- Data analysis
- Query management
- Microsoft Excel database management
- Finance services
- Executive support
Interests
Formula 1, Tennis, Fashion, Travelling, Politics & Current Affairs, ad-hoc project management and event coordination and mentoring young adults.
Languages
English
Native
Timeline
Customer Service Executive
EXQUISITE SOLUTIONS LTD
05.2019 - Current
PERFORMANCE COORDINATOR
NEL COMMISSIONING SUPPORT UNIT - NHS
11.2018 - 04.2019
PROGRAMME COORDINATOR
LOCAL GOVERNMENT ASSOCIATION
01.2018 - 09.2018
ADMIN Officer
THE CHILDREN'S SOCIETY
10.2017 - 12.2017
Admin Support
UNIVERSITY OF GREENWICH
01.2017 - 04.2017
Customer Service Administrator
ALMONDS MEDIA LTD
01.2015 - 12.2016
Admin Officer
ARISE NEWS UK
02.2013 - 12.2014
Admin SUPPORT
ALEXANDER BROOKES ASSOCIATES UK
01.2010 - 11.2012
BA - Childhood Studies
University of Greenwich
Diploma - undefined
Bexley College
Conflict Resolution, Short Course - undefined
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