KELLY DAMEN
London
Summary
Dedicated property management professional with experience in residential operations, delivering exceptional front-of-house service and supporting day-to-day property administration, marketing, and maintenance coordination. Skilled in resident relations, tenancy processes, and compliance, with a strong background in retail that has developed advanced customer service, sales, and problem-solving abilities. Proven ability to build relationships, drive retention, and contribute to occupancy and revenue goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Customer service associate
Greystar
London
2025.07 - Current
- Provided comprehensive front-of-house customer service, proactively anticipating resident needs and exceeding expectations to promote an outstanding living experience.
- Managed a high volume of calls, emails and requests daily, maintaining composure under pressure.
- Mastered property management software to streamline operations and enhance resident service.
- Coordinated with maintenance, leasing, administration, and marketing departments to deliver an outstanding living experience.
- Supported resident events and community initiatives while building strong relationships with residents and clients, fostering a positive community atmosphere and driving occupancy, retention, and tenancy extension goals.
- Managed administrative and financial processes, preparing tenancy documentation, coordinating move-in/move-out procedures, maintaining accurate records, and supporting rent collection and account queries to ensure smooth tenancy transitions.
No7 Advisor
Boots
London
2022.05 - 2025.06
- Delivered premium customer service through personalised consultations using expert product knowledge.
- Actively listened to customers to quickly identify needs and proactively enhance their brand experience to maximise customer conversion rates.
- Exceeded sales targets and KPIs by identifying opportunities for upselling.
- Monitored sales figures and targets to ensure brand alignment with weekly goals and pinpoint areas for improvement to achieve quarterly objectives.
- Coordinated in-store campaigns and events for new product launches, enhancing customer engagement and brand visibility.
- Trusted as team leader in the absence of a manager, training and mentoring new starters and stock control.
- Facilitated organisation of maintenance for IT issues and damages, ensuring operational continuity.
Services Assistant
Sainsbury’s Petrol Station
Weymouth
2020.07 - 2022.05
- Maintained health and safety regulations in fast-paced environment while handling customer enquiries with professionalism and courtesy.
- Escalated maintenance issues and managed the visitors' log to uphold health and safety requirements.
- Handled POS transactions and daily cashing-up duties with accuracy and accountability.
- Completed reports and checklists to ensure accurate and organised record-keeping.
Runner
SJ Film
Dorchester
2020.11 - 2020.11
- Supported production crew with on-site logistics, coordinating effectively across multiple departments to maintain workflow.
- Demonstrated initiative and time management in high-pressure setting, prioritising client needs to enhance service delivery.
- Assisted with ad-hoc tasks on high-profile commercial set to ensure smooth operations.
Shop Assistant
Heart Deco
Weymouth
2015.11 - 2020.01
- Delivered a personalised customer experience while efficiently handling transactions.
- Replenished stock and served customers, ensuring efficient stock management and availability.
- Created enticing visual displays to attract customers and enhance store appeal.
Education
BA Hons - Film and Television
Solent University
Southampton 2017.09 - 2020.06
Level 2 - Business Administration
Dorset Training Academy
Online 2021.01 - 2022.01
A-Levels - Psychology, Photography, Media Studies
Budmouth Sixth Form
Weymouth 2015.09 - 2017.07
Skills
- Customer Service and Experience
- Prioritisation and organisation
- Communication and interpersonal skills
- Document Handling
- Microsoft Office
- Problem-solving with initiative
- Training colleagues
- Adaptability and professionalism
- Conflict Resolution
- Upselling
References
References available upon request.
Timeline
Customer service associate
Greystar
2025.07 - Current
No7 Advisor
Boots
2022.05 - 2025.06
Level 2 - Business Administration
Dorset Training Academy
2021.01 - 2022.01
Runner
SJ Film
2020.11 - 2020.11
Services Assistant
Sainsbury’s Petrol Station
2020.07 - 2022.05
BA Hons - Film and Television
Solent University
2017.09 - 2020.06
Shop Assistant
Heart Deco
2015.11 - 2020.01
A-Levels - Psychology, Photography, Media Studies
Budmouth Sixth Form
2015.09 - 2017.07