Corriene Beresford
Staffordshire
Summary
Trustworthy worker with 30+ years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Experienced with delivering excellent customer service in retail environment. Utilizes strong communication and problem-solving abilities to resolve customer concerns and enhance their shopping experience. Knowledge of maintaining welcoming store atmosphere and supporting team efforts for optimal store performance.
Overview
18
18
years of professional experience
Work History
Retail Customer Service Associate
Poundland
10.2023 - 07.2025
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Assisted in inventory management, ensuring stock accuracy and availability for customers.
- Developed strong relationships with repeat customers, fostering loyalty and encouraging return visits.
- Implemented merchandising strategies to optimize product displays and increase sales visibility.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
- Conducted regular price checks, ensuring accurate pricing on products and displays throughout store.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Assistant
Tesco Extra
08.2012 - 07.2015
- Checkouts
- Replenishing
- Customer Service
- Built rapport with customers through courteous and professional communications.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Stocked and rotated inventory regularly.
- Updated visual merchandising displays to drive sales through engaging and appealing store windows.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
Merchandiser
Dee Set
04.2009 - 09.2011
- Maximised sales by designing interactive and engaging store displays.
- Gathered and moved materials to facilitate assigned displays.
- Managed turn over of fast selling lines, forecasting for peak trading seasons to avoid stock-outs.
- Offered ad hoc web assistance by changing item layouts, attributing and hiding out of stock items to keep website updated.
- Worked closely with marketing to foster timely launch of online products to online shop.
- Kept pricing information up to date and implemented price changes on EPOS system and POS for uniformity.
- Answered customers' questions about products, prices and availability to enhance customer satisfaction.
Kitchen sales
Homebase
03.2007 - 04.2010
- Managed calendar to inform clients regarding schedule and timeline of projects, meeting tight deadlines.
- Marked, measured and shaped materials following technical requirements to acquire exact fit for kitchen project.
- Listened to guest complaints or suggestions and offered suitable solutions, providing outstanding customer experiences.
Bank Teller
Alliance and Leicester
08.2008 - 07.2009
- Adhered to strict financial and customer data guidelines to avoid breaches and information misuse.
- Received cash and checks for deposit, verified amounts and endorsements, and examined for counterfeit bills.
- Responded and assisted customers with account inquiries and updates.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Prepared official checks for customer and internal bank needs.
- Verified amounts and endorsements on cheques and examined cash to prohibit acceptance of counterfeit bills.
- Verified identification account balances while cashing cheques.
- Eliminated errors when balancing cash machine transactions, teller cash dispensers and teller cash recyclers.
- Explained bank services, financial products and applicable fees to customers.
- Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers.
- Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.
- Received detailed performance reviews and focused on areas of opportunity to improve teller skills.
- Adhered to safe deposit box procedures, operations and guidelines while assisting customers.
- Explained bank services, financial products and applicable fees to customers to offer comprehensive service.
- Participated in formal and informal training to maintain up-to-date knowledge of banking technologies and laws.
- Prepared official cheques for customers and internal bank needs.
- Assisted auditors in identifying information necessary to complete audit activities.
- Entered transactions into computer and issued customer receipts.
- Responded to and assisted customers with account inquiries and updates.
Education
GCSEs -
High School Stafford
1980
Skills
- Customer service experience
- Hospitality experience
- Pet care and house maintenance
- Equine care specialist
- Proficient in handling dogs, cats, and horses
- Effective communication
- Effective problem resolution
- Stock management
- Stockroom organization techniques
- Cheque cashing
- Product availability optimization
- Efficient cash transactions
- Point of Sale (POS) systems
- Strong verbal communication
- Stock inventory assessment
- Store opening and closing procedures
- Complaint management
- Customer engagement
- Shelf organization
- Payment processing
- Promotions
- Returns
- Horse management expertise
- Excellent written and oral communication
- Good communication skills
- Customer relations
- Customer support
- Cash handling
- Stock replenishment
- Order fulfillment
- Telephone etiquette
- Point of sale systems
- Customer service excellence
- Understanding customer needs
- Reliability
- Issue and complaint resolution
Skills
- Equipment maintenance
- Injury prevention
- Feeding and watering
- Obedience training
- Kennel maintenance
- Pet care
- Animal behaviour
- Outstanding attention to detail
- Eye for detail
- Efficient cleaner
Education
other
Timeline
Retail Customer Service Associate
Poundland
10.2023 - 07.2025
Customer Service Assistant
Tesco Extra
08.2012 - 07.2015
Merchandiser
Dee Set
04.2009 - 09.2011
Bank Teller
Alliance and Leicester
08.2008 - 07.2009
Kitchen sales
Homebase
03.2007 - 04.2010
GCSEs -
High School Stafford
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