Summary
Overview
Work history
Education
Skills
Timeline
Generic
Kelly Cruickshank

Kelly Cruickshank

Dundee,Angus

Summary

Operations Consultant with 30 years of experience in the business. Innovative with strong desire to drive operational excellence and organisational growth. Possesses analytical problem solving skills and strategic planning outlook. Committed to optimising processes and enhancing performance to achieve significant business outcomes.

Overview

30
30
years of professional experience
8
8
years of post-secondary education

Work history

Operations Consultant

McDonald's UK & I
Dundee, Angus
06.2022 - Current
  • Promoting a People First Culture, developing and nurturing future talent in a positive and engaging working environment.
  • Working closely with senior management to embed strategies aimed at improving overall business performance.
  • Data led, growth mindset throughout all work streamlines with current and future customers at the heart of everything.
  • Collaborated with cross functional teams for successful alignment across the business and fundamentally Running Great Restaurants.
  • Encouraged innovation within my team leading to fresh ideas, solutions and benchmarking exceptional.
  • Collaborated with marketing team to understand customer needs, challenges, problem solving and solutions.
  • Protect Brand standards and support continual improvements in areas of Operations excellence.
  • Build strong community connections, championing the three legged stool supporting the future success of the business.
  • Provide values based leadership, coaching and strategic direction to numerous Business Leaders growing top line sales and a profitable Business.

Business Leader

McDonald's
Dundee/Aberdeen
02.2003 - 06.2022

Business Leader across 6 Restaurants in time in role.

Within a variety of Restaurants from Shopping mall, High Street and high volume Drive Thru's.

Finalising my BM career opening 2 new Restaurant in the Aberdeen area.

Journey as Business Leader started in Franchise, then moved to McOpCo in 2015.

Vast variety of skills sets in role due to the locality and changing conditions, supported building a great well rounded skill set for new step in career journey.


Crew Member - Assistant Leader

McDonald's
Dundee, Angus
08.1995 - 02.2003

Progressed through the talent led pipeline whilst in Education.

Education

GCSEs - 8 level 1-3 grade GCSE

Lawside Academy RC
Dundee
08.1991 - 06.1995

A-Levels - 4 Higher A-C grade

Lawside Academy RC
Dundee
08.1995 - 06.1997

SVQ Level 5 - Nursing and Midwifery Adult Nursing

Dundee University
Dundee
08.1997 - 06.1999

Skills

  • Strategic planning and execution
  • Commitment to continuous learning
  • Strong analytical, data led problem solving and solutions
  • Stakeholder management through building trust
  • Growth mindset
  • Effective communications
  • Influential leadership


Timeline

Operations Consultant

McDonald's UK & I
06.2022 - Current

Business Leader

McDonald's
02.2003 - 06.2022

SVQ Level 5 - Nursing and Midwifery Adult Nursing

Dundee University
08.1997 - 06.1999

Crew Member - Assistant Leader

McDonald's
08.1995 - 02.2003

A-Levels - 4 Higher A-C grade

Lawside Academy RC
08.1995 - 06.1997

GCSEs - 8 level 1-3 grade GCSE

Lawside Academy RC
08.1991 - 06.1995
Kelly Cruickshank