Ria Konar
North London
Summary
Results-driven Operations Professional with extensive experience leading large teams, improving business performance, and delivering operational excellence across multiple locations. Recognised for developing leaders, driving continuous improvement, and building strong stakeholder relationships to achieve sustainable business results.
Overview
11
11
years of professional experience
1
1
Certification
Work history
OPERATIONS CONSULTANT
McDonald's
2022.01 - 2026.07
Provided operational support and strategic guidance across multiple restaurant locations, driving performance improvement, leadership development, compliance, customer satisfaction, and business results through data-driven decision-making and stakeholder engagement.
Key Responsibilities & Achievements
• Coached and developed management teams, strengthening leadership capability and succession pipelines.
• Analysed operational and performance data to identify opportunities for improvement and implement effective action plans.
• Partnered with restaurant leaders to improve service delivery, productivity, and operational standards.
• Built strong relationships with senior stakeholders to support strategic objectives and business priorities.
• Ensured compliance with company policies, food safety standards, and regulatory requirements.
• Managed competing priorities across multiple locations while maintaining high levels of operational excellence.
• Led continuous improvement initiatives that enhanced performance, efficiency, and customer satisfaction.
• Supported organisational change programmes and the successful implementation of new processes and initiatives.
• Developed future leaders through coaching, mentoring, and performance management.
STORE MANAGER
McDonald's
2016.01 - 2022.01
- Led a high-volume operation with responsibility for approximately 140 employees, overseeing operational delivery, people performance, customer service, compliance, and business performance.
Key Responsibilities & Achievements
- Recipient of the Ray Kroc Award, an elite recognition awarded to the top 1% of McDonald's Store Managers worldwide for exceptional operational performance, leadership, and people development.
- Led, motivated, and developed a large and diverse workforce within a demanding environment.
- Conducted performance reviews, managed attendance, and supported employee development and progression.
- Managed labour, resources, and workforce planning to maximise operational efficiency.
- Ensured compliance with company policies, health and safety standards, and regulatory requirements.
- Developed numerous team members into management positions through structured coaching and mentoring.
Education
Bachelor of Arts (BA) - Social Policy
Skills
Experienced in leading large teams and driving operational performance across fast-paced, multi-site environments
Skilled in stakeholder management, change implementation, and continuous business improvement
Proven track record of developing high-performing teams through coaching and leadership development
Strong analytical, problem-solving, and data-driven decision-making capabilities
Multi-site operations management
Operational performance improvement
Leadership and team development
Stakeholder management
Performance management
Customer experience excellence
Compliance and governance
Data analysis and reporting
Strategic problem solving
Coaching and mentoring
Communication and influencing skills
Operational planning and execution
Certification
- Level 3 Food Safety
- Health & Safety Qualified
- Qualified First Aider
- Full UK Driving Licence
REFERENCES
Available upon request.
Languages
Greek
Fluent
Timeline
OPERATIONS CONSULTANT
McDonald's
2022.01 - 2026.07
STORE MANAGER
McDonald's
2016.01 - 2022.01