Kelly Brown
Jarrow,Tyne & Wear
Summary
I have over 20 years of office administration experience working in various complex departments and environments. Over the years I have honed a proficiency in the Microsoft Office Suite and developed clear verbal and written communication skills. I have gained extensive experience managing tasks, schedules, and resources efficiently, where I prioritise tasks to meet deadlines effectively. My interpersonal skills foster collaboration and teamwork, while my problem-solving abilities ensure effective solutions to challenges. I am committed to delivering exceptional customer service by understanding and addressing client needs and I aim to continue enhancing organisational efficiency in future roles.
Overview
1
1
Certification
8
8
years of post-secondary education
24
24
years of professional experience
Work history
Administration Team Lead
South Tyneside and Sunderland NHS Foundation Trust
South Shields, Tyne & Wear
2021.09 - Current
- Managed admin staff across multiple community bases to ensure consistent administrative support.
- Streamlined administrative tasks through efficient systems and processes.
- Coordinated staff schedules to optimise resources and enhance capacity.
- Facilitated staff meetings to coordinate workflow and support team delivery.
- Facilitated staff 1:1s and annual appraisals to enhance performance and address attendance issues.
- Managed and resolved employee queries to support positive workplace culture.
- Enhanced interdepartmental collaboration by improving communication processes and ensuring timely information sharing.
- Completed all office administrative duties for smooth daily operations.
- Maintained compliance with company policies while managing daily operations.
- Controlled, monitored, and documented administrative processes and procedures.
- Delivered high-quality patient service through efficient task management.
- Ran detailed service reports to present analysed data to commissioners to show service impact.
- Managed patient concerns quickly to maintain high levels of satisfaction.
- Processed sensitive documents while ensuring strict confidentiality and security.
- Scheduled meetings, conferences, and appointments efficiently.
- Drafted documents and reports for management review.
- Organised a master calendar for appointments, targets, and projects.
- Arranged supplies, documents, and spaces for meetings.
- Screened incoming calls and relayed detailed messages accurately.
- Prepared documents and reports for meetings.
- Recorded detailed minutes during meetings and updated action logs effectively.
- Oversaw and trained clerical support staff to meet demanding objectives.
- Sourced office supplies while fostering dependable relationships with suppliers.
- Resolved day-to-day administrative issues quickly to maintain smooth operations.
- Supported with the recruitment of members of staff, preparing interview questions, facilitating interviews and providing feedback to unsuccessful candidates.
Medical Secretary
Newcastle Upon Tyne Hospitals Foundation Trust
Newcastle upon Tyne, Newcastle upon Tyne
2012.08 - 2021.09
- Scheduled appointments to reduce patient waiting times and keep clinics running smoothly.
- Reminded patients about upcoming appointments to streamline clinic scheduling.
- Managed patient inquiries, resolving concerns promptly and updating records for relevant staff.
- Facilitated communication between patients and healthcare providers during appointments to ensure clarity and understanding.
- Promoted positive patient experiences through professional telephone etiquette and call handling.
- Answered phone enquiries and transferred calls to relevant departments without delay.
- Handled questions from patients by providing clear and informative responses.
- Improved office efficiency through organised filing systems and accurate indexing.
- Managed medical records carefully, keeping information accurate and readily accessible.
- Registered patient information in the in-house database to ensure data accuracy.
- Copied and scanned documents to ensure patient records were updated accurately. to update patient records accurately.
- Provided administrative support to medical staff, improving daily productivity levels effectively.
- Attended meetings and recorded minutes to maintain proper documentation.
- Typed dictation from consultants and doctors and updated patient records promptly.
- Organised MRI scans for each patient, consistently liaising professionally with the radiology department, ward and patients/families.
- Processed 2-week wait cancer referrals in e-record with speed and accuracy.
- Assisted in training new staff members, enhancing overall team effectiveness.
- Maintained patient confidentiality by following strict data protection policies consistently.
- Followed strict safety standards and legal guidelines for patient protection at all times.
- Shared communications between medical staff and patients to reduce missed updates.
- Supported patients with diverse needs, helping each person access medical services.
- Arranged staff travel and accommodations for medical conferences to support attendance.
- Extensive knowledge of Microsoft packages and in-house software systems.
- Completed tasks assigned by healthcare professionals to maintain smooth workflow throughout clinics.
Office Administrator
K W Reader & Sons Ltd
South Shields, Tyne and Wear
2004.10 - 2012.01
- Provided administrative support to Company Director and General Manager.
- Completed filing, photocopying, and faxing tasks for seamless office support.
- Implemented filing systems that enhanced organisation and accessibility of documents in daily office operations.
- Coordinated logistics for special events, ensuring seamless execution and support for company functions.
- Handled sensitive information using strict confidentiality protocols at all times.
- Maintained confidentiality and integrity for cash office records and financial data.
- Processed cash transactions using a point-of-sale system for accuracy.
- Delivered professional customer service when handling enquiries.
- Acted as first point of contact for finance questions from floor staff.
- Managed petty cash transactions, ensuring accurate financial records and responsible disbursement processes. disbursements with accurate recordkeeping procedures.
- Prepared next-day floats accurately to keep day-to-day operations smooth.
- Prepared bank deposits for secure daily transportation.
- Completed regular cash-drawer audits to promote accuracy.
- Balanced cash registers by verifying totals and recording shortages or overages.
- Balanced shift cash floats by handling cash office transactions responsibly.
- Processed invoices to support timely payments.
- Handled high-volume invoice processing with accurate documentation and recording.
- Processed payroll using Sage for prompt staff payments.
- Operated cash registers and office equipment to keep workflows running.
- Followed health and safety regulations during daily office activities.
Mortgage Clerk
Northern Rock PLC
Gosforth, Newcastle upon Tyne
2002.09 - 2004.10
- Coordinated mortgage product transfers, ensuring timely processing and minimising delays.
- Completed day-to-day duties accurately using approved office procedures and checks.
- Acquired new skills and applied them effectively to enhance daily operations.
- Delivered assigned work within tight deadlines despite changing priorities.
- Provided assistance to colleagues and clients, fostering a collaborative work environment.
- Created clear documents using Microsoft Word and supporting software tools.
Education
Leading Empowered Teams
NHS
South Shields, South Tyneside 2024.01 - 2024.03
NVQ Level 3 - Business Administration
Derwentside College
Newcastle upon Tyne 2017.09 - 2018.08
NVQ Level 2 - Business Administration
Derwentside College
Newcastle upon Tyne 2013.01 - 2013.12
Diploma of Higher Education - First Line Management
South Tyneside College
South Shields 2008.09 - 2009.07
Certificate of Higher Education - ECDL
South Tyneside College
South Shields 2000.09 - 2001.07
GCSEs - Mathematics, English Language, English Literature, Science (Dual Award) and Information Technology
Boldon Comprehensive School
Boldon 1995.09 - 2000.06
Skills
- 20 years office administration experience
- Microsoft Office Suite proficiency
- Organisation: Managing tasks, schedules, and resources efficiently
- Time management: Prioritising tasks and meeting deadlines efficiently
- Problem-solving: Identifying issues and implementing effective solutions
- Customer service: Understanding and addressing client needs to create positive experiences
- Communication: Clear verbal and written communication, active listening, and empathy
- Interpersonal skills: Collaboration, teamwork and working on own initiative
Accomplishments
I have recently won a Staff Recognition Award for 'Unsung Hero' in the Community Division.
Certification
I currently hold a European Computer Driving License, obtained through South Tyneside College in June 2021.
Affiliations
- I love spending quality time with my husband, 2 boys and dog.
- I like running and I am due to complete my 2nd Great North Run for charity in September 2026.
- I enjoy reading books.
References
References available upon request.
Timeline
Leading Empowered Teams
NHS
2024.01 - 2024.03
Administration Team Lead
South Tyneside and Sunderland NHS Foundation Trust
2021.09 - Current
NVQ Level 3 - Business Administration
Derwentside College
2017.09 - 2018.08
NVQ Level 2 - Business Administration
Derwentside College
2013.01 - 2013.12
Medical Secretary
Newcastle Upon Tyne Hospitals Foundation Trust
2012.08 - 2021.09
Diploma of Higher Education - First Line Management
South Tyneside College
2008.09 - 2009.07
Office Administrator
K W Reader & Sons Ltd
2004.10 - 2012.01
Mortgage Clerk
Northern Rock PLC
2002.09 - 2004.10
Certificate of Higher Education - ECDL
South Tyneside College
2000.09 - 2001.07
GCSEs - Mathematics, English Language, English Literature, Science (Dual Award) and Information Technology
Boldon Comprehensive School
1995.09 - 2000.06