Keith Goldsworthy
Chudleigh Knighton,Devon
Summary
High-achieving management professional possessing excellent communication, organisational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Motivated Operational Manager with 25+ years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive patient and staff satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Dedicated Operational Manager highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
37
37
years of professional experience
8
8
years of post-secondary education
Work History
Project lead
Torbay and South Devon NHS Foundation Trust
Torquay, Devon
11.2023 - Current
- Oversaw project timelines and deliverables for successful, timely completion.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
- Implemented change management strategies to ensure seamless transitions.
- Delivered projects on time and under budget through strict implementation and cost controls.
- Collaborated with stakeholders to gather insights and feedback for continuous improvement.
Senior Operational Manager (Secondment)
Torbay and South Devon NHS Foundation Trust
Torquay, Devon
06.2022 - 10.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
Associate Director of Operations
Torbay and South Devon NHS Foundation Trust
Torquay, Devon
04.2019 - 05.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Displayed energy and enthusiasm in fast-paced environment.
Divisional General Manager
Torbay and South Devon NHS Foundation Trust
Torquay, Devon
06.2009 - 04.2019
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Built and maintained loyal, long-term workplace relationships through effective leadership.
- Recruited and managed senior staff with focus on delivering clear results.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Maintained organisational compliance with applicable legislation and regulations.
- Created monthly and quarterly reports for senior leadership.
- Provided strategic and operational leadership for Division.
- Collaborated with leadership staff to determine appropriate budgets.
- Developed leadership and strategic thinking skills by managing projects and people.
- Provided organisational leadership to establish patient care benchmarks, standards and best practices to deliver consistent care.
Diagnostic Services Manager
Torbay and South Devon NHS Foundation Trust
Torquay, Devon
11.2003 - 05.2009
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Developed and updated internal guidelines.
- Prepared rotas and assigned workloads to achieve service targets.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Forged partnerships with other service providers to boost signposting capabilities and diversify services.
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Offered out of hours support and liaised with technical teams to restore services.
- Evaluated use of resources to identify areas to cut costs and opportunities for investment.
- Allocated capital budgets to govern sensible decision-making with maximum Return On Investment (ROI).
- Identified service gaps, developing plans to strengthen or expand offerings.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Managed inventory of resources necessary for service provision.
Radiology Manager
Whipps Cross University Hospital Trust
Walthamstow, London
06.1998 - 10.2003
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Developed and updated internal guidelines.
- Prepared rotas and assigned workloads to achieve service targets.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Forged partnerships with other service providers to boost signposting capabilities and diversify services.
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Offered out of hours support and liaised with technical teams to restore services.
- Evaluated use of resources to identify areas to cut costs and opportunities for investment.
- Allocated capital budgets to govern sensible decision-making with maximum Return On Investment (ROI).
- Identified service gaps, developing plans to strengthen or expand offerings.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Managed inventory of resources necessary for service provision.
Radiographer (Various Grades)
Homerton Hospital, Whipps Cross Hospital
London, London
06.1988 - 05.1998
- Assisted junior radiographers in training and development, producing high-performing, diligent radiology teams.
- Managed Continued Professional Development (CPD) to stay up-to-date on current industry developments and technology advancements.
- Reviewed diagnostic image quality and sent for physician review.
- Welcomed patients, carers, relatives, visitors and other health care staff in polite and professional manner.
- Maintained working knowledge of ionising radiation regulations to minimise health risks.
- Used clinical judgment to position x-ray, MRI and CT equipment to capture best images.
- Captured and developed diagnostic images following physicians' orders.
- Reduced exposure to radiation by using beam-restrictive devices and patient shielding techniques.
- Maintained inventory and supply levels for contrast materials, film and chemicals.
- Complied with best clinical practice and data confidentiality protocols.
- Assessed and justified referrals in accordance with radiation regulations, individual clinical indications and locally agreed protocols.
- Established patient trust and positive rapport while conducting x-ray and ultrasound examinations.
- Complied with SCoR Professional Code of Conduct and HCPC Standard of Conduct, Performance and Ethics.
- Attended further training and Continued Professional Development (CPD) through ongoing rotation opportunities.
- Communicated with professionals across different disciplines to coordinate treatments and provide continuity of care.
- Protected patient rights through continued discretion and confidentiality.
- Considered problems analytically, leveraging different skills, resources and techniques to develop solutions.
- Created and implemented organised workflows within radiography department in line with service delivery demands.
- Synthesised health-related information to help patients comprehend diagnoses, symptoms and treatments and feel empowered through understanding.
- Assessed risk of injury and implemented preventative measures to help safeguard patients.
Radiographer
Royal Gwent Hospital
Newport, Gwent
06.1987 - 05.1988
- Consolidated learning of a student Radiographer into practice as a state-registered Radiographer
- Assisted junior radiographers in training and development, producing high-performing, diligent radiology teams.
- Managed Continued Professional Development (CPD) to stay up-to-date on current industry developments and technology advancements.
- Reviewed diagnostic image quality and sent for physician review.
- Welcomed patients, carers, relatives, visitors and other health care staff in polite and professional manner.
- Maintained working knowledge of ionising radiation regulations to minimise health risks.
- Used clinical judgment to position x-ray, MRI and CT equipment to capture best images.
- Captured and developed diagnostic images following physicians' orders.
- Reduced exposure to radiation by using beam-restrictive devices and patient shielding techniques.
- Maintained inventory and supply levels for contrast materials, film and chemicals.
- Complied with best clinical practice and data confidentiality protocols.
- Assessed and justified referrals in accordance with radiation regulations, individual clinical indications and locally agreed protocols.
- Established patient trust and positive rapport while conducting x-ray and ultrasound examinations.
- Complied with SCoR Professional Code of Conduct and HCPC Standard of Conduct, Performance and Ethics.
- Attended further training and Continued Professional Development (CPD) through ongoing rotation opportunities.
- Communicated with professionals across different disciplines to coordinate treatments and provide continuity of care.
- Protected patient rights through continued discretion and confidentiality.
- Considered problems analytically, leveraging different skills, resources and techniques to develop solutions.
- Created and implemented organised workflows within radiography department in line with service delivery demands.
- Synthesised health-related information to help patients comprehend diagnoses, symptoms and treatments and feel empowered through understanding.
- Assessed risk of injury and implemented preventative measures to help safeguard patients.
Education
Postgraduate Diploma - Healthcare Leadership
04.2015 - 03.2017
Post Graduate Diploma - Advanced Imaging Techniques
09.1995 - 06.1997
Post Graduate Diploma - Radionuclide Imaging
10.1990 - 06.1992
Post Graduate Diploma - Radiography (Diagnostic)
09.1984 - 06.1987
Skills
- Leadership skills
- Attention to Detail
- Operational support
- Budget Management
- Excellent communication skills
- Team mentorship
- Knowledge of Microsoft applications, eg Word, Excel, Outlook, Powerpoint, Access
Affiliations
- Military History
- Scale Modelling
- Football Coaching
Voluntary Activities
I have recently taken the volunteer role of Membership Secretary of the International Plastic Modellers Society. The society has a membership in excess of 5000. The secretary's role is one of coordination, member communication and membership strategy. It is supported by several other volunteers each overseen by the Secretary. The Membership Secretary is one of several Executive Committee members.
I have previously led several informal battlefield tours in Normandy and The Netherlands. This has allowed me to combine by knowledge of WW2 Military History and imparting my knowledge to others.
Youth football coaching was a large part of my non-working life as my found a passion for the support. In addition to coaching and age-group team from Under 8s through to Under 16s I took on the role of Youth Football Coordinator for Bovey Tracey Football Club
Timeline
Project lead - Torbay and South Devon NHS Foundation Trust
11.2023 - Current
Senior Operational Manager (Secondment) - Torbay and South Devon NHS Foundation Trust
06.2022 - 10.2023
Associate Director of Operations - Torbay and South Devon NHS Foundation Trust
04.2019 - 05.2022
University of Birmingham - Postgraduate Diploma, Healthcare Leadership
04.2015 - 03.2017
Divisional General Manager - Torbay and South Devon NHS Foundation Trust
06.2009 - 04.2019
Diagnostic Services Manager - Torbay and South Devon NHS Foundation Trust
11.2003 - 05.2009
Radiology Manager - Whipps Cross University Hospital Trust
06.1998 - 10.2003
Southbank University - Post Graduate Diploma, Advanced Imaging Techniques
09.1995 - 06.1997
College of Radiographers - Post Graduate Diploma, Radionuclide Imaging
10.1990 - 06.1992
Radiographer (Various Grades) - Homerton Hospital, Whipps Cross Hospital
06.1988 - 05.1998
Radiographer - Royal Gwent Hospital
06.1987 - 05.1988
College of Radiographers - Post Graduate Diploma, Radiography (Diagnostic)
09.1984 - 06.1987
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