Keith Fitzsimons
Glasgow
Summary
Dependable individual with strong customer service and communication skills, capable of ensuring passenger safety and comfort. Adept in navigating urban and rural routes, and managing schedules effectively. Committed to providing positive travel experience and contributing to public transport efficiency.
Overview
29
29
years of professional experience
Work history
Bus driver
JMB Travel
Wishaw, Lanarkshire
2025.09 - Current
- Assisted elderly or disabled passengers, promoting inclusivity and respect.
- Provided excellent customer service to passengers, ensuring a comfortable journey.
- Navigated different routes efficiently to reach destinations on time.
- Operated ticket machines correctly, guaranteeing accurate fare collection.
- Maintained cleanliness in the bus through regular checks and cleaning.
- Ensured passenger safety by adhering to all traffic regulations.
- Promoted good behaviour amongst passengers with clear communication of rules.
- Handled emergencies effectively by applying first-aid training when necessary.
- Used defensive driving techniques for minimising potential accidents.
- Adjusted travel routes in line with weather forecasts and road conditions.
- Followed company policies strictly, upholding professional standards at all times.
- Maintained punctuality for smooth running of timetable schedules.
- Reported any mechanical problems promptly for early resolution.
- Undertook routine vehicle inspections for safe driving conditions.
- Checked validity of passenger tickets or passes to prevent fraud.
- Managed difficult situations calmly, creating a peaceful environment onboard.
- Coordinated with control centres for updated route information, keeping journeys efficient.
- Conducted pre-trip inspections of the bus to ensure roadworthiness.
- Kept accurate logs of trips, ensuring compliance with regulations.
- Reported any malfunctions promptly to keep bus running smoothly.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Performed safety checks before and after shifts, completing daily checklists.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Assisted passengers with difficulties or disabilities to safely board and disembark buses.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
- Covered weekend shifts to optimise service levels.
- Provided clean and safe environment on bus with routine maintenance and clear aisle.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Offered flexible working patterns to meet peak business demands.
- Collected cash fares and completed daily paperwork accurately.
Bus driver
First Bus
Glasgow
2025.03 - 2025.09
- Assisted elderly or disabled passengers, promoting inclusivity and respect.
- Provided excellent customer service to passengers, ensuring a comfortable journey.
- Navigated different routes efficiently to reach destinations on time.
Support worker
Community Lifestyled
Glasgow
2017.01 - 2025.03
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Participated in regular team meetings, enhancing quality of care provided.
- Administered medication according to schedule, promoting optimal health outcomes.
- Provided companionship during outings contributing to an active social life for clients.
- Actively listened to client concerns thus creating a comforting environment.
- Supported daily living skills training which increased client self-sufficiency.
- Provided transportation for medical appointments, ensuring timely arrival.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
Van driver
Glasgow City Council
Glasgow
1997.01 - 2016.09
- Enhanced company reputation through courteous interactions with customers during deliveries.
- Checked vehicle before each trip to ensure mechanical issues were identified early.
- Loaded vans according to schedule deadlines, ensuring punctual departures for deliveries.
- Improved customer satisfaction by ensuring safe and timely delivery of items.
- Worked flexible hours including weekends and holidays to meet business requirements.
- Reduced delivery times for improved operational efficiency.
- Ensured correct loading and unloading of products to avoid damage or loss.
- Kept up-to-date knowledge of road network changes, avoiding unnecessary delays in delivery schedules.
- Maintained cleanliness in van, contributing to a professional company image.
- Delivered goods on time by following optimal routes and maintaining vehicle condition.
- Completed daily vehicle inspections for maintenance of safety standards.
- Offered assistance with heavy parcels, resulting in positive feedback from clients.
- Used navigation skills under pressure situations, ensuring no delays in urgent deliveries.
Education
GCSEs - English
Albert Secomdary
Glasgow1982-05
GCSEs - Arithmetic
Albert Secondary
Glasgow1982-05
Skills
- Traffic awareness
- Community interaction
- Passenger comfort focus
- Awareness of road laws
- Customer Service
- Calm under pressure
- Clear communication
- Efficient decision-making
- Crisis handling
- Physical Fitness
- Local street knowledge
- Route navigation
Timeline
Bus driver
JMB Travel
2025.09 - Current
Bus driver
First Bus
2025.03 - 2025.09
Support worker
Community Lifestyled
2017.01 - 2025.03
Van driver
Glasgow City Council
1997.01 - 2016.09
GCSEs - English
Albert Secomdary
GCSEs - Arithmetic
Albert Secondary