Keisha Powell
Gosport,Hampshire
Summary
I am a compassionate worker and have a proven ability to develop trusting relationships with others whilst being a friendly and efficient customer service team member devoted to maximising customer satisfaction at all times. I strive to give an exceptional service whilst ensuring I am knowledgeable about my work standards to maintain strong skills in retaining product and service information to provide effective resolutions to customers and support my team.
Overview
13
13
years of professional experience
21
21
years of post-secondary education
Work history
NCSC Customer Contact Advisor (Remote)
Care Quality Commission
2022.12 - Current
- Resolved queries over phone and by email in a faced pace environment.
- Kept up to date with guidelines, best practices and training to ensure I provide accurate information and advice to customers.
- Liaised with internal and external colleagues to give upd direct customers to relevant teams.
- Managed CRM system to update, log queries and keep a detailed audit trail for various cases with clear notes.
- Worked with empathy and compassion to provide first-class service when dealing with difficult queries.
Residential Care Worker
Hazeldene Rest Home
Gosport, Hampshire
2022.04 - 2022.11
- Assisted residents with personal hygiene, use of aids and personal equipment
- Responded appropriately to safeguarding incidents and emergencies.
- Providing emotional support and companionship
- Recording and reporting essential information in the residents' daily reports accurately and immediately (communication systems, care and health monitoring, accident and incident reports)
- Assisted individuals with daily activities to facilitate independent living.
Sales Team Member
Clarks
West Wickham, Bromley
2018.12 - 2020.12
- Greeted customers promptly and professionally, providing exceptional care throughout their shopping experience.
- Promoted in-store loyalty schemes, encouraging repeat visits and increased spending through offers and promotions.
- Took stock of products, updated inventory records and replenished items on display.
- Met sales targets through proactive promotion, excellent customer service.
- Worked with team members to achieve store target results.
Customer Service Advisor
Debenhams
London
2010.04 - 2015.08
- Offered detailed advice on product and service benefits.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
NVQ Level 1 - Preparing to work in schools
CALAT Adult Education Centre
Thornton Heath, Croydon 2021.01 - 2021.08
NVQ Level 1 - Business Administration
Free2Learn
2020.09 - 2021.03
GCSEs - Science - C
Woodcote High School
Coulsdon 2004.09 - 2009.09
GCSEs - English and English Literature- B
Woodcote High School
Coulsdon 2004.09 - 2009.09
GCSEs - Maths - C
Woodcote High School
Coulsdon 2004.09 - 2009.09
GCSEs - History - D
Woodcote High School
Coulsdon 2004.09 - 2009.09
Skills
- Highly motivated
- Confident
- Well-organised
- Eye for accuracy
- Call centre experience
- Office 365 proficient
- CRM Systems proficiency
- Customer experience
Languages
English
Fluent
References
Available on request.
Timeline
NCSC Customer Contact Advisor (Remote)
Care Quality Commission
2022.12 - Current
Residential Care Worker
Hazeldene Rest Home
2022.04 - 2022.11
NVQ Level 1 - Preparing to work in schools
CALAT Adult Education Centre
2021.01 - 2021.08
NVQ Level 1 - Business Administration
Free2Learn
2020.09 - 2021.03
Sales Team Member
Clarks
2018.12 - 2020.12
Customer Service Advisor
Debenhams
2010.04 - 2015.08
GCSEs - Science - C
Woodcote High School
2004.09 - 2009.09
GCSEs - English and English Literature- B
Woodcote High School
2004.09 - 2009.09
GCSEs - Maths - C
Woodcote High School
2004.09 - 2009.09
GCSEs - History - D
Woodcote High School
2004.09 - 2009.09